No cost dilemma
 

My Medicare Part D provider put my Prescription (Lisinipril) on hold even though I have automatic refills. After two calls to customer care, I got the problem solved. The provider had a no cost copay and was trying to figure out what payment method I wanted to use so they put it on hold. So when I called, the agent asked what credit card I wanted to use. I said if there was no cost what does it matter. The answer was that they needed to get a confirmation number in order to ship. I said that I have a profile with a credit card to be used and have requested automated shipments. She then said there is no cost to be charged to that card. So I then asked what she needed. She said " a payment method". But there is no cost said I. Well we need a confirmation number. I said why don't you charge no cost to my credit card. She did, and gave me my confirmation number. I then asked why they didn't do that against the card on profile. The answer was that we are not allowed to charge your card no cost without you approval.

I now need a stronger pill or liquid keep my mind from exploding.

Scotch, lots of Scotch.
I had to read your comment twice, unbelievable. Not sure who your part D coverage is with, but Humana had no problem with 2 or 3 drugs that were "no cost".

May be in their software requirement to fill in the blank. Lol

Reminds me of the clerk who said ..you didn’t sign your card...so it was signed in front of her...she checked it will the sales slip just signed and said yes they match!