How come I can't get Internet explorer to work
 

I usually use aol, that's how I am here now. I have an internet explorer icon but when i click it i cant get on line. Says I may not have a connection etc.

there's another thread out there on this, and the poster said it now worked, but he didn't know why it didn't before.

Are you dial-up or broadband or DSL?

I am using a wifi connection.

Try this. In Internet Explorer, click on 'Tools' in the top menu bar and make sure that 'Work Offline' is NOT checked.

This doesn't really answer your question, but you might want to try Firefox, if you want to use a browser outside of AOL. I seemed to always have some sort of issue with my IE, but since using Firefox, my surfing seems to be a bit more stable.

Enjoy ..... :Screen_of_Death:

Checked "Work Offline" is under the file tab and is NOT checked.

I have never HAD to use AOL ;), so I do not know how it connects. You are obvioulsy posting here, so you have some way to browse.

That said, if I were to try and help, I guess I would start by understanding the network connection a bit better.

Get a command prompt <Start><Run>CMD

At the command prompt type:

ipconfig /all

There will be a whole bunch of stuff..... I have cut most out.... Look for lines like these:

Ethernet adapter Broadcom NIC:

Connection-specific DNS Suffix . : hsd1.fl.comcast.net.
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controlle
r
Physical Address. . . . . . . . . : 00-1C-23-1F-04-A5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, March 04, 2010 7:57:29 AM
Lease Expires . . . . . . . . . . : Friday, March 05, 2010 7:57:29 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.74.166
68.87.68.166
NetBIOS over Tcpip. . . . . . . . : Enabled

Above is an example of a good comcast connection (through my router).

Now type one more command:

nslookup comcast.com

You should get back something like:

C:\Users\asonnenb>nslookup comcast.com
Server: cns.bonitasprngs.fl.naples.comcast.net
Address: 68.87.74.166

Non-authoritative answer:
Name: comcast.com
Addresses: 69.241.45.20
69.241.45.4

If you see an answer about the address of comcast.com, do you are indeed online and we need to look at the browser.

I use Firefox also and have been very happy.

Don't get upset - but it is your personal WiFi connection or are you piggybacking off of an unsecured WiFi connection in the neighborhood?

This is a valid question as it was the problem of another neighbor in the area.

I have used many different wifi connections from unsecured connections. Hotels, library, neighbors and other establishments. So yes I do not have a personal wifi connection right now. But I have the same problem when I use my ethernet connection in TV.

You need to clean out your cache files. Click on tools, then internet options and then delete your temporary internet files. IF you also clear your cookies, I'll bet your problem will go away. Remember that when you clear your "cookies" you will have to "log-in" again to the web sites that require membership and registration. So, please be sure you remember your user id and passwords.



JLK

Not a Factor
 

Cookies, temporary files, etc. have absolutely no impact on whether or not he can make a connection. Where in the world did you come up with that?

Your right didn't do nothin

So you can go to the command prompt and type:

nslookup comcast.net

and get an answer (IP address)

then put comcast.net into IE and have it not connect?