World of Beer Strange Policy
 

Went to World of Beer in Brownwood with 3 other people last night for the 5 dollar burgers. The guy told us that there would be a 20-30 minute wait. I noticed that there were 3 empty tables in the dining area and another 3 in the bar area. So, I said that we would buy drinks at the bar and sit in the bar area until we could be served. He told us that we could not sit at a table in the bar, and that we had to leave the restaurant until he called us on the phone. Does anyone think this is a good policy for a restaurant to have? They would have made more money on the drinks than the 5 dollar burgers.

There is a detail or two missing here or something strange was going on. How does a "World" of beer discourage people from going to the bar?

No details missing. He said we could sit at the bar, but there were no seats available. We could not sit at a table in the bar, even though there were 3 empty high tables.

Sometimes I find it amazing the number of people employed in the " hospitality business " that have never looked up the Webster's definition of hospitality.

All I can think of, then, is that they had the number of tables available that they had staff to cover and were not sitting people at tables because of a short staff. A little strange, maybe, but there may be a corporate policy that they can only commit a certain number of tables per wait staff to ensure customer service.

I would have thought the question would have been with 6 empty tables why the half hour wait?

I agree. Obviously, they were short on wait staff. But, I am sure that the bartender would have wanted a tip had I been allowed to pick up the drinks at the bar. Good bartenders seem to be able to handle a lot of business when they need to.

BINGO !!!!!

Ask them, not ToTV.

The question that was asked to TOTV was "Does anyone think this is a good policy for a restaurant to have?", not why. From a business perspective, obviously it's not a good policy. But, having worked for "mother ships" all my career, it doesn't surprise me that they might have a policy that doesn't make sense on its face. My grandmother would have called many of these examples to be "penny wise and pound foolish" and I couldn't even count how many examples of that I have found in my current employment. Another saying that comes to mind around this - "cutting off one's nose despite their face".

Cutting off one's nose to spite their face.

You're absolutely right. I was actually coming back to this thread to edit my post when I saw your response. Still, maybe not as bad as when people say "for all intensive purposes". :)

You are such a nice person. I have done something to cut off my nose that might spite my face.

Often when I read your posts I shake my head in agreement. You are an addition to this forum and to this town. May you live to be a thousand years old and not suffer being corrected by a silly old lady again.

By not asking them, you don't know if it's a policy........or just human error.

Good policy - heck no.

Possible reason - The two Worlds of Beer are owned by the same group that owns Hacienda Hills CC and Glenview CC. These country clubs consistently earn low marks on the this forum.

There is a pattern.

Good bartenders take control, make sure everyone in the party is accommodated...This, with a genuine good natured, helpful, deference attitude...Seems, like a rare comity these days, or is it just in The Villages..?