Xfinity Customer Service
 

Wasted hours trying to solve simple problem.

Still cannot sign in to account.

Not sure if it will help, but you might try going to the Xfinity store on 441, just south of Rolling Acres road, bring your recent bill, and ID.

You can also take your problem to Seniors Vs Crime. Working through the Attorney General's Office in Tallahassee, they seem to be able to "jump" the Xfinity beaurancry and get to the right people. They are located at the Sumter County Sheriffs Office at Morse and CR 466.

I think Xfinity is great ... no problems

I have been an Xfinity customer for the three years we have lived in The Villages. Have had no problems with Xfinity. The one time I needed to go to customer service, I went to the office in Leesburg on 441. It is just off 441 south just before Babbette's Furniture store. Very little wait the two times I was there which includes the time I set up our service here.

Xfinity is great until you do have a problem. And at some point you will. Then they are the most difficult company in the world to deal with. It's almost impossible to get someone who understands your problem. You will get disconnected several times before you finally find someone who can resolve the problem. If you take any customer satisfaction survey and your first answer is bad, you will be kicked out someway. They will never accept any bad survey. It's the only way they can report the customer satisfaction results they claim. And you will wait forever on hold and you will be kicked off before your problem is fixed.

So to say it works great with no issues, means you have never had a problem. Because when you do (and you will) they are a complete and total failure.

Mobil or internet?
I had a problem with my phone just yesterday and took care of it within minutes with texts to support.
Steve

Yes. I’ve had that happen with their surveys as well. I’ve also had them tell me what I want to hear, send a survey, but never fix or do what they agreed to do. They repeat what you say, are always polite, keep you on the phone a long time, and then...nothing. Extremely frustrating and employees take no ownership.
Anybody read Dave Barry’s Lessons from Lucy?

If help is not provided on the phone. This is the way to go, talk to the staff there. They will fix your problem.

:bigbow: 8 years minimal aggravation, not perfect,
extremely help full customer service

I have internet, TV with HD and DVD and phone at our home and 2 rentals. So I have had to deal with them way to many times. I have just canceled them at one rental and will the other one as soon as I make sure what I moved to works better.

The issue I have at our personal home is that I have had Comcast for many years at several homes. I used their e-mail since the beginning. So I have 100's of web sites, passwords and contacts that use that e-mail. It would be a major effort to change. So I am kind of stuck with them. And that is why they can give poor service and keep raising the price. If you look at their subscriber base they continue to lose customers every year. So I am not the only one who thinks they provide poor service and high prices. They do have a good product.

I have internet through them also for the past 10 months with no problems. We'll see when my contract's up what happens.
Steve

My contract just ended and I called up to cancel and let them talk me out of it. I had to listen to the entire sales pitch but it was worth it. $19.99 per month for another year for internet only. It's the Starter Setup with me supplying the Router.

Don't you know the first month the bill was wrong? I try to limit my contact with them because past history tells me they NEVER get anything 100% correct the first time around. They said they will fix it in the upcoming month??? We shall see.

The last time there was a Villages Outage it showed my house as directly in the middle of the outage. Fortunately, I was looking at it on my computer thru their service. It's just a Communication Company that Can't Communicate. :ohdear:

Have had xfinity since January - tons better than Century Link or Direct TV

Right now we have internet only in the Villages, the second-to-lowest option for MPS at $50/month. Once we're there full time we'll decide if we want to add TV, or keep the cord cut and use some kind of streaming stick/service.

In the north we've used Comcast for TV service for a couple of decades now. We originally had the local phone company's internet service, but then Frontier bought that service, and they totally, utterly, and completely ruined it for us. They had to drill a hole into the outside wall of our house to get a cable put in, and they still couldn't get it right. So we added on internet and home phone (non-mobile) to our Comcast in a triple-play bundle and things work a WHOLE lot better now.

Problem is, it's stupidly expensive, and we don't need most of the stuff we get for it. But if we downgrade on any of the three things that comes with the plan, we end up paying even more, because it becomes a la carte and not bundled.

Customer service is horrible but thankfully we rarely ever have problems. Comcast/Xfinity is consistently good with keeping things up and running. That's what we're paying the premium for. If we didn't care about that, we'd go with one of the cheaper options.