How to cancel Century Link via email
I have to cancel Century Link. I have searched their website and so far all I can find is a phone number for cancelling and I do not want to get hung up on the phone with them. Has anyone done this by email? I really want a hard copy for my files, just in case.
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Have you tried to make that cancellation request by using their "LIVE CHAT" option and requesting an email confirmation? You should also be able to copy/paste that conversation since both parties type their messages to each other. |
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Madelaine Amee - If a cust serv rep starts to hassle you - politely ask them what don't they understand about the word cancel! If they continue to aggravate - just tell them you will call back and hope you get a rep who understands the word cancel!
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How to Cancel Century Link
Good luck. We wanted to cancel and you do have to call them. However, we had the problem that they did not cancel when I asked them to so we kept getting charged. You have to keep going up the ladder to speak to someone who is really willing to help. It took us a good few months until we were finally finished with them.
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I had a similar experience with Century Link. In the end I just stopped paying them and replaced their service. Other than a few pay up emails and one bill collector notice 6 months ago the cancellation was done.
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I cancelled a few months ago. No hassle. Returning the equipment took some effort since it took several calls to get the shipping box and labels needed to return all of the TV boxes and remotes.
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