HD refuses to hook up new fridge to water line
 

I was caught off guard when the installers said they are not allowed to hook up the existing water line to the fridge. The flex line is connected to a push pull valve that is recessed in the wall. I hooked it up as soon as the left and it works fine. I was talking to a friend and he had the same thing happen and had to have a plumber install a new valve/tubing.
Have there been Issues with the tubing/valve. My home was built in 2004.
I know my toilets have the same valves and connected tubing

The plastic push-pull valves are cheap valves, but I don't think your issue with Home Depot has anything to do with the valve. They apparently don't include connecting the water line to the refrigerator as part of their installation. It may have something to do with the installers not being licensed plumbers and possible liability for Home Depot.

IMO. This has everything to do with product warranty and HD/contractor liability. Best Buy changed our push/pull valve when they delivered our refrigerator. Pretty sure they weren't licensed plumbers. We had they remaining valves changed to turn on/off type. It seems after a period of time, the cheap plastic push/pull valves can burst. Should that happen when one is away, not a good thing.

Just to clarify, the push-pull valve at the wall behind the refrigerator has nothing to do with the refrigerator warranty. The valve will be open all the time. The refrigerator has its own solenoid valve that controls the water flow into the refrigerator. But, Home Depot may not allow unlicensed plumbers to connect the refrigerator to the house water system. If the connection leaks, Home Depot could be liable for damages because they hired an unlicensed plumber. It doesn't really matter what kind of valve they install, the connection can leak. It may be a good policy for Home Depot, but I would want the installer to make the water connection.

Once they touch it they own it and would be responsible for any leaks that could possibly occur.

Agreed!

Best Buy also will not connect to a push-pull valve, I let them install a new turn valve when they brought the refrigerator and under the sink for the dishwasher. I had earlier tried to install a new faucet on the laundry tub in the garage and the push pull valve was a piece of junk, so I had Kiley & Sons already replace the bathroom sinks and toilets in the whole house.

https://images.homedepot-static.com/...olf-64_400.jpg

https://terrylove.com/images/homeown...off-pull-2.jpg

Well, except when you disconnect the old fridge.:1rotfl:

Hopefully, that goes without saying.

Any type of OLD valve has the potential to leak. Big box store’s contract out installers.

I was also charged for a $30.00 stainless hose that was part of the install package
that I was unable to use. I am happy with the existing valve hose and valve so far
The installers made no attempt to correct the problem, that's when I said I will take care of it.

When i decided to upgrade my appliances earlier this year, i went with home depot and paid for installation. When they came to my house they first said they would not do the dishwasher... after several tense moments they then said they wouldn't do the water line to the fridge. Everything was unboxed by then.. some had been wheeled into the kitchen. I told them to get out of my hosue and take the appliances with them . got a full refund and bought them at lowes, who connected both

If didn’t use the 30 dollar hose you can return it Nd get refund.

Good for you!!!

I had Sears refusing to hook up my gas dryer and washer. I had a internet receipt stating that the cost of the units included delivery and installation. The installed them after i showed the receipt to them.