Amazon Delivery Policy
 

I have several Amazon packages delivered every week, and lately, they have been delivered by Amazon trucks. FYI, here is their delivery policy. However, they do not follow the policy regarding leaving the package in a secure location or knocking on the door. I am often home when they put a package on my porch. I haven't had any problems with theft, but, if a package were stolen from my porch, I would expect it to be their responsibility, even if they emailed me a photo of a "delivered" package. Am I wrong?

Delivery Information

"If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file. We'll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Amazon for a refund.

You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. Deliveries can occur between 6:00 a.m. and 10:00 p.m. local time. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time, unless your delivery is scheduled or requires a signature. For scheduled and signature deliveries, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you."

Much ado about nothing. We’ve had an inordinate amount of packages delivered by Amazon in the last year, including an iPad Pro and three iPhones.

My cameras pick up the truck, driver exiting, opening screen door, and placement of packages. Then in reverse. Alert comes to my phone. Shows truck with how many stops to your house

You also can see your packages coming on Amazon, so unsure of your concerns.

The Amazon app now has van/truck tracking.
It will notify when the van/truck is close (ie: 5 more stops before my house).
The app with show the truck/van location on a map.

It also shows the drivers BP elevation when he unloads the stack of boxes at my front door.

I know it's not a big deal unless your package is stolen. But, I find it strange that one of the largest companies in the country has a written delivery procedure that they routinely ignore. I just wish they would knock on the door which they are supposed to do.

I would consider on a porch vs the end of the driveway as secure. I don’t have a porch as we have a cement walk to the door but seems pretty good to me. Most delivery companies are doing things very different due to Covid-19.

I’ve never experienced them not knocking on the door, which has been the case since Covid (prior to which they’ve rung the bell). How is posting on TOTV going to change Amazon’s policy. I have a Ring doorbell and a Nest cam in the front of my house. Won’t miss a thing.

I suspect "secure" does not mean a safety deposit box or locked room; "secure" probably means out of the elements.

Amazon ALWAYS rings the doorbell at my place - it turns out to be a weekly confirmation that the bell still works.

Strange. None of the companies who deliver, UPS, FedEx, Amazon, or USPS ever ring the bell or knock on the door. I get at least 3 deliveries per week, and I am usually home.

I can’t speak for your experience, but I had an Amazon delivery earlier today, as well as yesterday. On each occasion, the delivery person rang the doorbell (Ring).

We always get a knock or a doorbell from all of the above. Plus, when one of the big trucks pulls up, they double beep. If I'm home, I go out to get the package so they don't have to go as far plus jump over the dog.

I feel slighted. Just checked my doorbell. It works fine. I had Amazon deliveries yesterday and today when I was home. No ring or knock. They leave the package on the porch and they are gone in a flash. Unless I am nuts, this must happen to other people.

UPS, FedEx, double honk, ring bell, and wave. Amazon, takes pic, ring bell, and usually a wave. Packages this week were minimal $ and a $300 box. Same no matter what the package. Not sure why you don’t get the honk, wave, pics

If you do not receive package or it was stolen, Amazon promptly gives you a refund. I had something taken and without any issues refund was made same day.