Lost sound on my HP laptop
 

I updated drivers using CCleaner and now I have no sound coming out of my internal speakers. Windows troubleshooter says I have a corrupted sound driver and it is unable to correct it. I can't seem to update it. Any suggestions?

Uninstall driver.
Shut off laptop.
Start up laptop, driver should reinstall.

If this doesn't work, check to see if the HP Support Assistant is installed on your laptop. If not, install it. Then run it to allow it to check your drivers, you may have to delete the sound driver if it finds nothing wrong, and then immediately run it again.

HP Support Assistant | HP(R) Official Site

Agree with the steps above. If those don't work consider installing the free version of "Driver Booster" and running it. I have used it successfully for several years on more than one computer.

do this to save yourself a headache
 

I had the same thing happen to me and I tried to fix it, eended up making the problems worse!

Call Eddie at Anytime Computer Services.. he'll get you up and running! This is his number: 352-729-1741

Instead of fix-it tools, Windows 10 uses troubleshooters to help you solve problems with your PC. To run a troubleshooter:

Select Start > Settings > Update & Security > Troubleshoot,

Go to LinuxMint.com, download Linux Mint ISO , download Etcher to put Linux Mint on to a thumb drive.

Boot off the thumb drive and test Linux Mint, if you don't have a hardware problem, you should hear sound.

If all else fails, you could order this to go around the problem...USB sound adapter

5.1 USB to 3.5mm Mic Headphone Jack Stereo Headset 3D Sound Card Audio Adapter | eBay

I followed the suggestion to use HP assistant and that solved teh problem. I have sound on my laptop. Thanks to all.

Sorry for the 3 month delay in responding, but i thought I respondedpriveately months ago. I tought it would be posted here.

I have had this trouble using Malwarebytes in the past.

HP has excellent diagnostic software that comes with the machine.