Not impressed with Babettes.
 

We just moved in to a new build that came with a new furniture package. I had a few question about whether we could exchange some if it. They said no. Ok. Fine. The person I spoke with was not helpful at all. She did ask when we were going to pay for the furniture. I replied that we would pay for it ($21,000) when we came down for closing. She said the balance must be paid within 72 hours of closing. No problem. We got an email reminding us of that fact.

The day of closing we went to the main store in Leesburg and paid for the furnitue. We looked around at some furniture. I was surprised at how expensive some of the low quality furniture was.

Now my point. We tried to work our electric reclining loveseat and it won’t work. I called for service but they can’t get out here until after we have gone back up north. I asked if they had any suggestions of something to try or ideas what might be wrong. The bored unhelpful relied “not really”. I am just not impressed with Babettes at all. We won’t be buying anything else from them.

We love Babettes.

Purchased many thing there.

We always shop around, Babettes always beat other prices.

I'm surprised that you had to pay Babettes for the furniture, if it came with house. Couldn't you send it back?

My recliners have a transformer plugged into the wall and there is a green light on it. If that light is not on, make sure the wall outlet is working or plug it into another outlet. Some recliners use a rechargeable battery so that it doesn't need to be near a wall outlet. If so, you may need to charge the battery.

Babettes is one of the best furniture stores in the area, and they get high reviews for service. If you rule them out, I think it will be downhill from here. Good luck.

Related to the Outlet remark, make sure the outlet it's plugged into isn't the switched outlet, especially if its in the floor.

well, if it's not the plug that you're using...make the appointment with them now for when you return

Us too!

May have been a model home……….

Thanks for your suggestions. We did try to use a different plug and made sure that it wasn’t a switched plug. I guess I just got bad vibes from Babettes. They seemed so disinterested any time I have had contact with them except for hounding us about paying for the furniture before we even closed on the house. I wish I had waited the 72 hours to pay them. I’ll bet they would have sent someone right over to figure out the problem.

The furniture package was an interesting concept. We actually would have liked to buy the house without the furniture package but that wasn’t an option.

I will get them here eventually. The experience just left me with a bad opinion of them.

Unfortunate to hear, we've had very good service over the years.

I'm curious. It sounds like you were scammed. If you didn't want the furniture, it seems like you could have told Babettes to come pick it up. Did you sign a bill of sale that obligated you to pay for the furniture? If not, I think I would have told Babettes to take a hike. Apparently, The Villages didn't buy the furniture, and you didn't want it either. Babettes just didn't want to pick up the furniture.

I dont understand, that the house came with a furniture package? Can’t anyone buy the package from Babettes?
Babette's Furniture & Home – House to Home Furnishings & Decor Packages

If you didn’t like the furniture, why did you pay for it?

Babette's just sold, delivered, and set up some furniture for me a few weeks ago. They are slammed with business. I think you hit the wrong level of personal on the phone. Your situation may need the personal touch that only a face-to-face visit can bring. Go see the manager, your fortune will change unless there is more to the story than you let up know. Good Luck.

We have had good luck on the low end, City Furniture, the middle, Ashley Furniture, and Now the higher end, Babette's. I think it may be the inspiration they receive before we leave, just words but very convincing I suppose.

I agree. Typically, if a house comes with a furniture package, The Villages buys the furniture and it is included in the price of the house. It is sold as a furnished house. You don't pay the furniture company anything. I think the OP should have declined to pay Babettes for the furniture.

Many things seem off here. Any furnished home I have seen has had a flyer listing the price of furniture if you wanted it. $21,000 seems real high. We looked at Babettes when they first came to Brownwood but didn’t like much and thought the prices were high. We bought all our furniture from City Furniture and love it, cost us $7000. I think if you buy a set furniture group it cost more than picking your own, especially if you don’t like what is in the package.

If the house is sold with a furniture package, there isn’t an option to delete that package.