Verizon Cellphone Voicemail Glitch.....WOW..and beware.....!
 

Hello all. As a businessman, I have always prided myself on returning voicemails the same day. Today to my surprise I found out that I have 25 unheard voicemails on my business phone, starting as far back as last August...!

Verizon told me it was a problem on their end that have customers had...someone would leave a voicemail but the person would NEVER get it...it simply would not show up. My voicemail mailbox was totally clear, but if you dialed *86 to hear your voicemails you could find many more.

SO...I seem to have like 25 people who now probably think I chose not to return their calls. I was quite unhappy to find this out.

If you were one of those 25 people, I apologize. Please know that I ALWAYS return all phone calls and emails.....when I actually know about them.

I post this because if you have Verizon, you may want to dial *86 to see if you also have voicemails that you never really got.

Respectfully, Frank D'Angelo

Ouch! We have Verizon, I hope we don't experience that! That sucks

We had that problem in Va for years with Verizon and often dialed 86 to check for voicemails.

Regularly left calls on voice mail with others and they never saw them.

I don’t remember anyone coming in here and complaining about you not returning calls…….maybe you lucked out and they were spam calls.

Frank, the Voicemails were probably the people selling the extended warranties on cars.

Verizon has great phone connection service but I have no faith in them for anything else whatsoever. Verizon is a total no go in our family. God forbid you need assistance, too many stories to tell. It just was a bad scene and a distant memory for us.

Glad to see your post-Frank, I know you pride yourself on your excellent customer service. It's a shame if they made you look bad. Take Care.

I may have been one of your voicemails. Totally understand since we were in the same V-glitch. If we should ever need you again, and I know we will. I will just PM you, if We don’t get a response..

For those who are new, and need home inspection, Frank is the best.

Thank you for the kind words. I tried yesterday to call all 25 people...just to apologize and to let them know that I did not knowingly ignore their voicemails. Most were very understanding and thought it was a nice gesture to return a call made months ago.

The main reason I posted this was to encourage folks to not just check the voicemail screen to see if you have voicemails...but to actually call your voicemail to see if you have pending voicemails. As I posted, I had voicemails that were not known about that were 8 months old.

Happy Easter week to all...!

Respectfully, Frank D.

Franks thanks for the heads up, just checked mine and there was one 'saved' message that was not apparent I deleted it, no I know to check.

Just an update....I actually got a wonderful tech person from Verizon who I believe fixed my issue. She stated that using *86 to hear voicemails was very outdated and I should get all my voicemails visually on the voicemail part of my phone app. She did some deep troubleshooting and disabled the *86 thing and told me that now ALL my voicemails should show on my phone.

The reason I called them again was that even though Verizon told me yesterday it was fixed....I had a customer today leave me a voicemail and I never got it....but it did "show" in the *86 mode, but not the preferred visual voicemail. Hopefully now it IS fixed....

Thanks, Frank D.

As I said in a previous post this has been an ongoing problem for Verizon so make sure it is really fixed.

Stu....thank you. As I was thinking about this more, she said she removed the ability to do *86 now, as she said that it would force all voicemails to go correctly to the "visual voicemail" that everyone now uses.

But.,..that also removes the ability of knowing for sure if I HAVE any voicemails that do not show up visually. Sigh.

Frank D.

On a similar note, I left a request for an inspection appointment on your web site a couple days ago. Are those being monitored and replied to?
thanks,
Joe

Click on his username and send him a private message:popcorn:

BTW we switched to T Mobile a couple of months ago and does not have this issue

Frank and his sons are a class act. Posting his "mea culpa" here is further evidence of that.