Jenkins Leesburg Volkswagen - Deceptive practice
 

I found a 2013 Buick Encore at Jenkins Leesburg Volkswagen:

2013 Encore Leather

$16,900 Price Details
Leesburg VW Price (excl. taxes & fees)

Mileage: 43,480

OK, reasonable deal, so I dig deeper into the website:

Pay Cash - $22,921

Wow. $6,021 more. I understand taxes, registration, etc. But here's their breakdown:

Registration & Fees include $492.40 DMV fee , $999.00 documentation fee , $349.95 electronic filing fee and $2,863.00 Jenkins Value Package. Total $4704? That's not $6,021 for starters.

So I get the first three, although that documentation fee seems high. But the "Jenkins Value Package"? So I call, and I'm given the explanation of "Well, other dealers just call it mark up, but we give you something for it" Ok, like what?

"Floor mats, pinstriping, and a 130 point inspection" My response: "So you weren't inspecting your used cars before? You just took them on trade-in, and put them on the lot? I might as well buy from a private party and take my chances, at least I'll save money for the repairs". Mumble, Mumble. I say thank you and hang up.

Look, I get it. Cars are in short supply, so prices are elevated. No issue with that. What the market will bear, right?

But to advertise a price that is $4180 (value package plus the extra markup before taxes and fees) less that what you actually want to sell it for is dishonest. If your start price you want is $21,080, advertise it upfront that way. Then I can decide if I want to come out and look at it, with the knowledge that is what you want, and I'm probably going to have to pay that price if I want it.

Jenkins, the market will change at some point to more like what it was. But my memory won't change.

Here's the link to the vehicle in you want to confirm my numbers, for as long as the post is active.

Pre-Owned Buick Encore for sale in Leesburg

Hanging onto the old one a bit longer, and looking on TOTV for my next one from a private party.

It’s called “up charging” and dealerships today are very good at it. Jenkins dealerships are especially good at it.

I'm not defending Jenkins sadly that is common used car tactics. The old jokes about the used car salesman are in many cases true. Oh we just sold it but we have, is sadly common. Buying a new or a used car is a bit of a duel. The games are interesting.
The truth, they are professional at it you, most of us are forced into that match and are way out of our fight class.

The ad doesn't look deceptive to me. The cash price is clearly indicated. You can just make an offer and they can accept it or reject it. But, if you play their games, you will lose.

Every dealer has thousands of dollars of useless items. Carvana doesn’t do this.

* Price (or net cost) after applying any manufacturer rebates and dealer discount. This price does not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge, and any emission testing charge. Additional taxes, registration and license fees may apply for out of state purchasers based on their registration address.

Yes, that information is definitely there, but it's still deceptive. The $16,900 that they want you to see is very prominent. The "*" looked like dirt on my screen and the very small and lightly shaded disclaimer 2/3 down the page wasn't nearly as easy to find.

Taxes seem to be calculated on the DMV fees, documentation fees, and filing fees. Is this typical in Fl? (bought my last car in a different state under different market conditions)

Dealers know more ways to take a extra dollars from their customers than carters makes pills

I agree deceptive practice will never go back. I looked at and was very interested in a used 2020 Altima 9K on the odometer, no price listed on the window sticker. Salesman invited me in to discuss price, I knew the original MSRP was 30K so I went in thinking how much over MSRP could it be. The salesperson handed me the work up with all the addons it was 39K, got up and left. Finally found a new car at MSRP.

That price lists on the vehicle should be out the door price. If not RUN and RUN fast.

Dealers have all kinds of markup tricks, most of which are you giving them money for stuff they made up. Smoke and mirrors. Know what you want before you go. Know what you are willing to spend "out the door" before you go. Make your offer AND STICK TO IT! If anyone starts to get abusive, angry or insulting, get up and leave immediately.

I was exchanging Emails with Jenkins Hundai in Ocala. I told them specifically what I want and what a dealership in Clermont will sell that vehicle for. That was my offer and it was well above MSRP. Their response was we can be very competitive with that price.

So, against my better judgement, we made an appointment and drove there. The salesman said after 2 minutes "that car is in high demand and we won't consider that offer". What a waste of time and convinced me I do not want to do business with them.

Jenkins Toyota last year said we cannot meet the price you are looking for and have gotten from another dealer but why not come down and look at what we have on our lot.
Told him that seem like a colossal waste of time so he just repeated his suggestion at which I said bye.

Very happy with Carvanna, preset total cost, they bring the car to you, take your trade for a drive, 15 minutes of paperwork and the car is yours.

Bought my 2018 pilot at Headquarters , fair price and no crap.