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Overcharged at Steakhouse in Brownwood?
A couple of neighbors and I have noticed up charges on our credit card bills from receipts retained when dining at a local Steakhouse in the Brownwood town center.
Anyone else encounter this issue and notify management? What results did you get? It’s only a couple of dollars-but over the course of the day-it can add up. Thanks for your responses. |
I.e., not Cody’s. Starts with P.
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I have been there a number of times and never been overcharged. The owner is an ethical businessman who owns several restaurants in TV. I hope you contacted the restaurant for an explanation before posting your accusation. |
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Of course, contacted the owner directly. |
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Glad to hear of no issues for you. |
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Hopefully, the discussion with the owner was fruitful and he will resolve the issue internally without the need to escalate it to the credit card company. |
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Not that it makes a difference in this case, but the way restaurants process credit card charges is different from most businesses. First, they present you with a bill without the tip, say $80. Then, they take your credit card into the back room and immediately place a pending charge on your account for $80. Then, they return your credit card and a bill for $80 with a blank space for a tip. You add the tip, say $20, and sign a receipt for $100. If you use credit card alerts, like I do, you will immediately get an email or text alert for a charge of $80. Then, a day or so later, someone in the restaurant will change the pending amount from $80 to $100, which will show up on your credit card online statement. So, the bank alert never actually verifies the correct amount charged. I think the restaurant should only process one amount, the one that you signed, and not have someone change the amount days later. That is one reason that I always pay cash in restaurants.
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All of this was previously hashed out on "NextDoor"...
Not sure if they're expecting a different result... |
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Last year, someone wrote that they paid for food at Fenney Grill with a credit card but gave a tip in cash. Later they found the manager at Fenney Grill had added a generous tip to their credit card charge. Big surprise. |
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