Overcharged at Steakhouse in Brownwood?
 

A couple of neighbors and I have noticed up charges on our credit card bills from receipts retained when dining at a local Steakhouse in the Brownwood town center.

Anyone else encounter this issue and notify management?
What results did you get?

It’s only a couple of dollars-but over the course of the day-it can add up.

Thanks for your responses.

I.e., not Cody’s. Starts with P.

In what way were you overcharged? You remember the burger was $10.99 but the receipt showed $12.99? After the tip the amount on the receipt was $75 but your statement shows $77?

I have been there a number of times and never been overcharged. The owner is an ethical businessman who owns several restaurants in TV. I hope you contacted the restaurant for an explanation before posting your accusation.

I would say the same did you get an explanation? Have been there several times and have not seen anything like this.

Notice the “?” In the title? Notice the “question in the post?

Of course, contacted the owner directly.

Bill received, tip added, kept receipt to compare to credit card charge which was higher than bill+tip on signed receipt.

What was the owners response?

Yes, spoke with the owner. With several in a small group who have frequent the establishment-simply curious if only our group is impacted. Occurrences on different dates/visits.

Glad to hear of no issues for you.

Interesting. I haven't experienced that though I've read of it happening in places outside the Villages.

Hopefully, the discussion with the owner was fruitful and he will resolve the issue internally without the need to escalate it to the credit card company.

Initially started with management. That was in March 22nd. Finally got to owner today who refunded the amount same day. He indicated this has happened previously. In asking the original question-was simply trying to gauge “how often” this occurs.

Yes, exactly why I keep receipts until no longer needed.

Not that it makes a difference in this case, but the way restaurants process credit card charges is different from most businesses. First, they present you with a bill without the tip, say $80. Then, they take your credit card into the back room and immediately place a pending charge on your account for $80. Then, they return your credit card and a bill for $80 with a blank space for a tip. You add the tip, say $20, and sign a receipt for $100. If you use credit card alerts, like I do, you will immediately get an email or text alert for a charge of $80. Then, a day or so later, someone in the restaurant will change the pending amount from $80 to $100, which will show up on your credit card online statement. So, the bank alert never actually verifies the correct amount charged. I think the restaurant should only process one amount, the one that you signed, and not have someone change the amount days later. That is one reason that I always pay cash in restaurants.

All of this was previously hashed out on "NextDoor"...

Not sure if they're expecting a different result...

Nope. I NEVER pull out a credit card at a restaurant. We always pay cash.

Last year, someone wrote that they paid for food at Fenney Grill with a credit card but gave a tip in cash. Later they found the manager at Fenney Grill had added a generous tip to their credit card charge. Big surprise.