Originally Posted by Pairadocs
(Post 2163288)
We had Chuck replace ours about a year ago. We did get two other bids, none from Munn's. Being from Florida we may have had an advantage over those who move here from far off locations. Though we are not personal friends, we were well aware of the Farrell's and their lengthy reputation for honesty long before the present day Villages was such a huge area. Here's an example, judge for yourself. Farrell's told us there was a quick and inexpensive fix to our problem (turned out to be -0- expense in the end), and that given the age of our unit, it could have another 5 years of life, or could go the next day. The were able to get it working with a simple adjustment and no bill for us, and urged us to wait and see, it was working. Now two other companies proffered that at 18 years "it's pretty well shot and we can repair it but it's going to be expensive".. "How expensive" we asked, "hard to tell until we get into it". So, after Farrell's remedied the problem, with no new parts or expense, another two years passed with no problems ! This was now a 20 year old unit ! We then decided to call Farrell's and have it replaced before another summer season and a possible failure. We did get 2 other bids as I commented, but had already decided if prices for same seer and size units were the same, we would of course go with Farrell's. Pleasantly surprised that Farrell's was the lowest, not by much when you compared the bids.... however, we wanted some additional work done, including changing the drain lines and a couple other things, when considering those extras, Farrell's were more than reasonable. They arrived on time, were extremely efficient, polite, personable (not as important as skilled, but nice), and very pleased with experience so far, but only one year. Regardless of what company you decide on, the difference in the monthly bill for a new unit compared to your old unit will astound you. We were a bit skeptical it would make that much different, but it certainly does !
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