Talk of The Villages Florida

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-   -   Frank Gay Services...stay away!!!! (https://www.talkofthevillages.com/forums/contractors-services-91/frank-gay-services-stay-away-337528/)

forebubba 12-19-2022 10:44 AM

Frank Gay Services...stay away!!!!
 
My 12 year old water heater was leaking due to rusting out.
My neighbor recommended Kiley Plumbers. Earlier this year he had his replaced at the cost of $740. Said they were great.
I called them but they have been bought out by Frank Gay.
They would not give me even a ball park estimate over the phone and that only the technician could do that. Someone will be out between 4PM and 8.
4:15 he come and says to do the inspection to determine the price is $39.
The PRICE $2700!!!. No way are you kidding me. Calls the manager and he says he'll reduce the price
$1761.00 if I join the one year Family Plan at $199.
I just laughed and said goodbye
So they got me for $39 and hope they don't get you.
I did get a new water heater the next day $910. which was quoted over the phone by Mike Scott.

retiredguy123 12-19-2022 01:28 PM

I wouldn't pay someone to come to my house just to provide a quote.

Mrs.Guy 12-19-2022 01:48 PM

Quote:

Originally Posted by forebubba (Post 2167854)
My 12 year old water heater was leaking due to rusting out.
My neighbor recommended Kiley Plumbers. Earlier this year he had his replaced at the cost of $740. Said they were great.
I called them but they have been bought out by Frank Gay.
They would not give me even a ball park estimate over the phone and that only the technician could do that. Someone will be out between 4PM and 8.
4:15 he come and says to do the inspection to determine the price is $39.
The PRICE $2700!!!. No way are you kidding me. Calls the manager and he says he'll reduce the price
$1761.00 if I join the one year Family Plan at $199.
I just laughed and said goodbye
So they got me for $39 and hope they don't get you.
I did get a new water heater the next day $910. which was quoted over the phone by Mike Scott.

May I ask if it was "gas' or "elect."? If gas I hope you took advantage of the energy rebates. $350 - $550 depending on type.

Water Heating

Babubhat 12-19-2022 03:52 PM

Just saw there truck by Captiva pool. Someone has to pay for the terrible radio ads

jim1941 12-20-2022 07:01 AM

Called Kiley and Sons to replace my water filters. Six months ago it cost me $65. Frank Gay Services came and charged me $39 to analyze the situation and I told him that I just wanted my two water filters replaced. He said it would cost $229 to replace the filters. I paid him the $39 and told him to get lost!

alanmcdonald 12-20-2022 07:37 AM

Quote:

Originally Posted by jim1941 (Post 2168090)
Called Kiley and Sons to replace my water filters. Six months ago it cost me $65. Frank Gay Services came and charged me $39 to analyze the situation and I told him that I just wanted my two water filters replaced. He said it would cost $229 to replace the filters. I paid him the $39 and told him to get lost!

I had the same experience with Frank Gay last week. Now I need another company to replace the filters. Does anyone have a suggestion?

brianherlihy 12-20-2022 09:00 AM

well it is the villages and we all have money to burn

villagetinker 12-20-2022 10:33 PM

Quote:

Originally Posted by alanmcdonald (Post 2168100)
I had the same experience with Frank Gay last week. Now I need another company to replace the filters. Does anyone have a suggestion?

If these are the typical cartridge filters, you can usually buy the new filters at Lowe's or Home Depot. They may also have the plastic wrench to help removing the housing. Then it is turn off the water, place some towels on the floor, remove the housings, remove filter, install new filter, replace housing. Turn water on SLOWLY to check for leaks. I helped a neighbor doing this. Any of the local handymen should be able to give you a hand.

Pairadocs 12-20-2022 10:51 PM

Quote:

Originally Posted by forebubba (Post 2167854)
My 12 year old water heater was leaking due to rusting out.
My neighbor recommended Kiley Plumbers. Earlier this year he had his replaced at the cost of $740. Said they were great.
I called them but they have been bought out by Frank Gay.
They would not give me even a ball park estimate over the phone and that only the technician could do that. Someone will be out between 4PM and 8.
4:15 he come and says to do the inspection to determine the price is $39.
The PRICE $2700!!!. No way are you kidding me. Calls the manager and he says he'll reduce the price
$1761.00 if I join the one year Family Plan at $199.
I just laughed and said goodbye
So they got me for $39 and hope they don't get you.
I did get a new water heater the next day $910. which was quoted over the phone by Mike Scott.

Good grief, now that is one scary tale ! We had one go out 2 years ago. Went to HD, bought an O.A. Smith, they delivered it the next day. Hired a retired plumber with 40 year's experience who now lives in the villages and does small jobs like this a couple days a week. He suggested a new expansion tank since it didn't add much to the total. Total was around $700 and HD did not charge to drop off the (gas) water heater.

Pairadocs 12-20-2022 10:57 PM

Quote:

Originally Posted by villagetinker (Post 2168342)
If these are the typical cartridge filters, you can usually buy the new filters at Lowe's or Home Depot. They may also have the plastic wrench to help removing the housing. Then it is turn off the water, place some towels on the floor, remove the housings, remove filter, install new filter, replace housing. Turn water on SLOWLY to check for leaks. I helped a neighbor doing this. Any of the local handymen should be able to give you a hand.

Great advice. I think so many here are really taken for obscene amounts of money for simple, or relatively simple, things ! Thought perhaps it was a "target older people" thing, but seems to just be a "Florida thing" as many younger members of our family from north to south Florida report the same types of way out of bounds charges for such things a AC maintenance/repair, minor electrical, etc. Good we have this community "blog" to report and recommend.

Paul1934 12-21-2022 07:55 AM

Looking at heater replacement(electric) soon. Contact info on your handyman plumber?

mrf0151 12-21-2022 09:00 AM

Looks like if this Gay Plumbing company that bought the great Kiley family plumbing company keeps having bad publicity, they will soon be out of business here in TV.
If the Kiley's knew this was going to happen, in my opinion, they would not have sold their company to them.

champion6 12-21-2022 10:36 AM

Quote:

Originally Posted by Pairadocs (Post 2168344)
Good grief, now that is one scary tale ! We had one go out 2 years ago. Went to HD, bought an O.A. Smith, they delivered it the next day. Hired a retired plumber with 40 year's experience who now lives in the villages and does small jobs like this a couple days a week. He suggested a new expansion tank since it didn't add much to the total. Total was around $700 and HD did not charge to drop off the (gas) water heater.

How did you dispose of the old water heater?

retiredguy123 12-21-2022 11:59 AM

If it becomes an accepted practice to pay a contractor to provide a quote, I can see some "contractors" making money for just giving overpriced quotes. I would never pay someone for a quote. Ridiculous.

Surfrat2 03-06-2023 06:56 PM

Mike Scott plumbing
 
Were you happy with Mike Scott plumbing? I was just quoted the exact same price over the phone, $910 for a 40 gallon electric water heater replaced.


Quote:

Originally Posted by forebubba (Post 2167854)
My 12 year old water heater was leaking due to rusting out.
My neighbor recommended Kiley Plumbers. Earlier this year he had his replaced at the cost of $740. Said they were great.
I called them but they have been bought out by Frank Gay.
They would not give me even a ball park estimate over the phone and that only the technician could do that. Someone will be out between 4PM and 8.
4:15 he come and says to do the inspection to determine the price is $39.
The PRICE $2700!!!. No way are you kidding me. Calls the manager and he says he'll reduce the price
$1761.00 if I join the one year Family Plan at $199.
I just laughed and said goodbye
So they got me for $39 and hope they don't get you.
I did get a new water heater the next day $910. which was quoted over the phone by Mike Scott.



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