BMW Owners
 

hi,
so I decided to take my used BMW into BMW of Ocala for a 30,000 mile service. It took 3 phone calls to make an appointment then their call back had the wrong date and time. I went in for a 7:30 appt. and was told they were all in a meeting. At 8:15 I sat with the service agent, he said it would be 3 to 3/12 hours. I said okay if thats what it is. 4 1/2 hours later the car came out, done, oil change, brake fluid, computer check, and the wash was partial. It may be me, but is this normal. BMW owners please chime in. thanks

Excellent Service at BMW of Ocala
 

I took my 2020 BMW X5 i40 to BMW of Ocala in March 2023 for it's 20,000 mile service. This was my first visit to BMW of Ocala since moving to The Villages in June 2022. I had an excellent experience. The place is undergoing renovations so the Service Department looked like a temporary office setting but that did not affect my service. I arrived for a 9:30 Appointment and was informed it would take 3 to 4 hours to complete the service. I waited in the Customer Lounge Area. There was plenty of Panera Bread pastries and cookies, coffee, bottled water and soft drinks available. At lunch time the dealership handed out Panera Bread Menus to all of us waiting and told us to order whatever we wanted for lunch. My Service Advisor kept me informed along the way. When my vehicle was finished, I checked out and left a happy customer. The vehicle wash was not the best but as with most dealerships, they probably run it thru an automatic car wash. I really wasn't bothered by the poor wash job.

I cant comment on BMW of Ocala, but I’d recommend All German Motorwerks in Leesburg if you want to stay with some who specializes in the German cars.

Sumpter tire and Auto here in Wildwood for basic services, Oil changes and tire rotation, etc.,

Are you talking, OP, about the car or the motorcycle? I guess I missed it where you said car, we have a BMW LT motorcycle so my mind defaulted to that.

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We have taken our Z4 to BMW Ocala on several occasions. Expensive but we have had great service and the service rep kept us informed and even installed an interior part for us which we had ordered online.

That's a shame for a BMW dealership to treat people like that.

It always surprises me when I read J.D, Powers or Comsumer Reports and other reads on those high-end luxury cars, Mercedes-Benz, Porsche, Volvo, Audi, etc. how poorly they are rated for quality and frequent repairs.
Imagine buying on new for $65,000 to $100,000 and taking it to dealerships and waiting 4 1/2 for service.

Report your experience to BMW corporate. They do care. I currently own two X5s, a 2017 50i and a 2023 M50i and have had them serviced at two separate dealers. The service managers have always been courteous and helpful. They want 10s on the reports customers send to BMW.

Take my X3 to my favorite mechanic. I have concluded all Dealers are pretty much the same when it comes to cs. The same with Toyota. And also Ford.

Do you know if they are good working on Porsches? I’m moving there in July and I’ll be looking for a good mechanic. I can do most maintenance and minor repairs myself but not major work.

Can't say if it is normal for the BMW dealer there, but if misery loves company, I can tell you it definitely is the way Volvo dealer in Ocala operates. Life time of Volvo ownership, often two at a time, and even when traveling have experienced over the top, kind, courteous, above and beyond service, truly exceptional. Would get to appointment at least 30 min. prior to appointment in Ocala only to be told they had no appointment ! Lucky for me, I took a copy of my appointment confirmation (made appt. on line). Not so lucky after all, was told "that on line appointment thing (yes, they said "thing"), is not reliable ! This happened twice..I know, once should have been enough for me right ? Told both times they would "work me in" since I was from out of town. It took over 4 1/2 hours for routine checks before a long trip, oil, fluids, etc. They did NOT fix the priority item, outlet with an (apparently) bad fuse, needed outlet to charge phone while on a road trip. Discovered this a day later. They DID do several items NOT requested that added an extra $225, this even though I requested they first notify me if additional work was needed. I am looking to replace my SUV this year, will definitely not be considering Ocala Volvo ! If anyone happens to have a Volvo, and has found an honest dealer, let me know. I've tried Winter Park, also very deceptive !

You can add Volvo dealers to your list !

Interesting thread, I have a really good guy I bring my 330 CI to up north during the summer. I bookmarked this thread to remind me about All German Motorworks in case I need work done while at our Villages home. Just remember, BMW stands for bring my wallet!

Every time I’ve been there the staff and service are , top notch calls are answered promptly and routed efficiently. Service does require some time as they perform the service then video underside of your car pointing out services and need for future attention. I rate them a “10”

Top notch Porsche service