Xfinity - Billing Issue Resolved with BBB- PSA
 

Good morning all!
A few weeks ago, I posted about a billing issue with Xfinity internet. I'm happy to say it is now resolved and removed from my credit! Many of you gave great suggestions, etc. Thank you!
To all that have issues with Xfinity incorrect billing or bad charges that no one else can resolve - contact the Better Business
Bureau online! I filed a complaint (including all attachments) and within 24 hrs and "Executive Customer Relations Professional" contacted me personally. Another 24 hrs later, my issue was resolved! Done and done!!!
So, when customer service, managers, chat groups don't work...get all of your ducks in a row and contact the BBB!

Well done!

Xfinity is horrible to deal with. A few years back we had their service and when we moved we switched to Sprctrum. Xfinity kept billing us and even sent it to a collection service. I had documented everything and refused to pay. I told the collections service that I would go to court and let a Judge determine. They dropped their claim. All the hassle over $65 or so. It was the principle of things not the money!

I've been lied to many times over the years by Xfinity , they will give you a rate, then charge you more than you agreed too....

I think it's clear in order of best to worst Internet service here in the Villages:
1) Best, Fiber internet, either Quantum or Centric
2) Good, Spectrum
3) Worst, Xfinity

And for those needed very basic internet, Verizon or T-Mobile wireless if it works at your location. You will need to try it and if it doesn't work, you can return it.

Would be nice to see the criteria for "best" and "worst." Would also be useful to see data on complaints per hundred subscribers. Quantum has been showing up quite a bit recently and "price for life but don't miss the fine print" was discussed not too long ago.

What "need" moves one beyond very basic internet?

I agree, having the data would be great but we are never going to get that unless it's published somewhere.

My response was based on reading Villager's posts and responses here on Talk of the Villages for the past couple of years.

Personally, when I had Spectrum, the service was very reliable but when I cancelled, they wouldn't stop billing me. I had to go through the process of producing my receipts and dealing with them to rectifiy the situation.

Friends have had Xfinity and complained about service and billing.

Not as many complaints about Quantum and Centric relative to the two cable companies here in the Villages. Yes, they did have that "price for life" issue but regardless they have the cheapest pricing and I haven't seen many complaints about billing and service. As you can read in some of the other threads, many of the Quantum complaints are from less than optimal installations and the new WiFi 7 technology they are deploying.

All interesting information.

Same thing with me. Four years after I correctly terminated service with ZERO notice from them, they sent a bogus amount to collections. It was a total scam. Fortunately, I kept emails and chose the BBB as my last resort. Xfinity is a terrible company to do or stop business with.

I guess we were lucky with xfinity for multiple homes over 20 years never had problems. Easy return with equipment and refunds immediately.

One piece of equipment was packed in a pod for 5 months. I didn’t think we would get refunded. But soon as equipment was received instant credit to us.

The Infinity store isn't much better either to resolve problems for those that take the time to drive over there.

I just had a similar issue with Xfinity. Canceled them when we moved here. They wanted to charge me for early termination. I brought up the fact they cannot provide service at my new location. Was charged an early termination fee. Several phone calls to them, they say they waived the fees. Yet I keep getting these bills. More calls, keep hearing I’m ok, zero balance. They sent me to Collections. Still fighting them. BBB it is. Can’t run fast enough from Xfinity.

It may not make sense, but for those who have a contract with Xfinity, the contract clearly states that the early termination fee does apply when you move to a location where Xfinity does not offer service. Overall, I have been satisfied with Xfinity, and it is not true (as some claim) that you can save substantial money by switching to streaming. Every time I do the math, the savings are minimal, and I would lose channels and/or other services. I am particularly happy with their cell phone service, which uses the Verizon network and is way cheaper than other services using that network. Also, I would never do business with Xfinity on the phone, always in person.

“ Also, I would never do business with Xfinity on the phone, always in person.”

Since most phone calls nowadays are to offshore call centers or to work from home part time employees who simply record information to the computer, I’d agree a trip to the local store a better option

I also had Xfinity and was happy with their service. I canceled about a year ago without any problems but maybe I need to wait another three years before I can be confident about that.

Why I canceled: Xfinity had a small increase to their rates and decided to start charging me to autopay with a credit card. Technically, they ended the autopay discount for credit cards but using that as a reason/explanation/excuse for why the bill increased just made me more inclined to reevaluate my internet service. Had they not messed with the bill I would not have looked around and I would probably still be happy with Xfinity today.

If you don't watch all 250+ channels (whatever it is) then you can probably save money by streaming. "Probably" because everyone's wants are different and you may want a collection of channels that are only available by subscribing to multiple, expensive services. I pay about $185/month for internet access and all my streaming services. $82 of that is live TV and the NFL package so if I gave up those I would be paying $100/month.

I could be wrong, but I think some calls are even handled by non-Xfinity employees, who work on a commission basis as independent contractors.

But, if Xfinity told me that they were waiving a contractual termination fee, I would want to hear that in-person, get the name of the person, and get it in writing. I certainly would not rely on a verbal statement over the phone.