Anyone with Quantum Fiber Available?
 

Is there anyon with Quantum Fiber available at your home still using Xfinity, Spectrum or any other service and paying over $50/month for internet service? If so, can you tell us why?

Quite the heavy sales pitch, no? How many "buy Quantum" threads are there now? I am avoiding Quantum partially because of these sales threads.

Beyond that:
- I like the ability to move my 5G gateway with me
- A power outage is less likely to affect a cellular communications network than a cable or fiber provider
- My 5G gateway is on an UPS (so was my Xfinity gateway); I don't know whether the optical converter would be on an UPS but the multiple devices within my home would not.
- I am actually paying less for the service I use than I would with Quantum
- I haven't yet been presented with a "price for life" offer that turned out to cover the life of the offer rather than the life of the equipment, the service, or me.

Thanks, this is good information. The post was not intended as a sales pitch but to create awareness for those looking for alternatives. Any alternatives and you pointed out some good reasons to go with a wireless solution. I've seen some wireless intstallations that work very well but you need to be close to the providers cell tower to get optimal performance. Also, most don't think about using a UPS. They are not that expensive and easy to hook-up keeping your service active during those annoying short power outages we get during summer storms.

Personally, I like Quantum Fiber. I'll like it even more when the customer service improves.

Quantum told me I did not have service in my area even though the fiber cable is looped at the side of my house...so I just went with Xfinity NOW for $30 / month 100 mbs and bought a $200 WiFi 7 router to connect to their supplied cable modem. $50 per month was more than I was willing to pay anyhoo.

Which Village do you live in?

My parents still do, but that is in the process of being rectified. They are getting fleeced by Spectrum.

I have Xfinity, but only because it's really the only game in town for my village. I work remotely and I have no confidence a 5G IP will provide what I need in terms of consistent speed and reliability.

I had no problem with the Xfinity speed or reliability. I would still be with them if they had not ended a discount at an unfortunate time. It wasn’t a large discount but it prompted me to look at what my options might be and I wound up giving TMobile a try. 14 months in and so far so good at my location.

What download speeds are you getting?

When I bother to look, 200Mbps to 300Mbps.

I would not be surprised if that dropped dduring some peak time like football playoffs but I’ve never had any issue with buffering or dropouts.

(Okay, not never. T-Mobile was having some problem Wednesday afternoon but it was back to normal by dinner time)

Nope

I've had the Quantum $35 for life deal since November. The fiber was already in my neighborhood, so that was a 15 minute connection. Speed says a gig, but just ran a test - 521 mbps download, 921 upload. Still plenty fast for multiple streaming devices.

The equipment is included, and the coverage in my house and even points outside is good. It's month to month so if it ever goes south, and Quantum causes too much of a hassle to fix, I can dump it pretty quick.

So it works for me. Of course, your mileage may vary.

I have been a CenturyLink customer both here and in Colorado. I just switched to Quantum as the service tech who replaced my fiber line (pool contractor broke it multiple times) said all the equipment they carry is for Quantum and if I had a CenturyLink outage due to equipment breaking, it might take weeks to replace.

As for speeds, I just checked on my iPad wireless and got 650 download and 200 upload. I do have issues with their support all outsourced to India.

I just helped my 85+ yo neighbor leave Xfinity as she was paying well over $250 per month for TV, Internet and a landline. I saved her over $100 per month. $40 more if she bites the bullet and drops the landline. Took some time for her to get past no channels but I put her favorite stations to the top of her guide and she rarely has a problem.

Which internet and live channel streaming did you get for her?

Trying to convince my father to drop his landline. He's worried he'll miss a call from someone who doesn't know his mobile number. It's been several years since he's received anything but SPAM calls but he still won't budge.

This is a good story. Thanks for sharing it.

But just FYI, almost all corporations have outsourced their call centers. One reason is cost but another is having call centers in different time zones so you can call almost any time day or night. I'm not saying I agree, but this is the way it is and it's not going to change. And just because a specific company has all US call centers doesn't mean its automatically good. Yes, it's easier to understand the agent but they might not be very competant. Overall, Quantum's support is actually very good and they have a great web site where you can do a lot of stuff that you would normally need to call about. The few times I've had to call if I couldn't understand the agent, I would hang up and call back in. Some have told me they tell the agent they are having trouble and they will transfer you to another agent or supervisor.