Verizon appears to be blocking 2MFA text messages
 

When security designed to improve authentication gets blocked, the world is going down in the flames in hell!

Had to call tech support, was not getting returned 2MFA texts with codes.
Tech support admitted that they are now starting to see carriers blocking texts that they deem spam, or dangerous. . so my 2MFA code text message was blocked at the carrier as the technician pulled up the text message on his end and it reported that the carrier received the text appropriately

The insurance sales rep had no idea what i was talking about, as all calls get routed to account sales reps, .. . and the auto attendant can;t process anything that is not an account issue. .

just a new twist to world of technology. .

No problem with ATT or T-Mobile. Maybe it’s your phone

Trying to stop identity theft is like trying to swat mosquitoes. Every time they come up with one method three more problems develop.

I use this al the time on Verizon (to my cell phone) and no problems. Try calling whoever is sending the 2MFA message and let them know there is a problem. It is possible that there is something in the message that is triggering the spam filters. Also, check YOUR spam filter settings and see if you can set the vendor as a SAFE sender.

VT, you are not comprehending correctly. , all the other 2MFA numbers work fine, except this one. And as stated, I called the company sending the text, and that was their response, that they are seeing carriers blocking numbers which appear to the carrier as spam or suspicious, as the carrier posted the text as went through to end user, and I didn't get two. I am not the only one who is having this problem. your success sample size is 1, his sample size of failures is larger than 1. My sample size of success is 2 which I use all the time, and 1 which now no longer comes through.

So the number is a 5 digit number, not a 10 digit phone number, and the 5 digit number is in my contacts, I will wait and try again before contacting the carrier, verizon in this case.

Do you have the option of receiving it as email instead of text?

Curious if your company mentioned if it was happening only with Verizon and no other carriers.

You should have been given the option when you signed up for MFA or 2FA (not 2MFA). Another option that's worked for this issue is to text the word START to the 6-digit short code

Checked your blocked numbers, for Text.

I found out that the way Verizon sometimes does it is that they "automatically" add certain numbers to my blocked list.

When I unblocked the number, I started to get the texts again.

Big problem: if have a llloooonng list of blocked numbers, it's hard/impossible to know which are the ones you need to unblock.

Solution: unblock all of them! Then start to block again the ones that really need to be blocked.

I use the two factor verification, but I opt for a phone call instead of a text. Both Vanguard and Fidelity offer the options to receive a phone call or a text.

With a phone call do they read the number to you? Seems slower and more prone to transcription errors.

I'll have to remember to check but I don't believe all services have a phone call as an option.

The text ought to work. If Verizon acted on their own incentive to block the text then it needs to stop and if they automatically added the short code to the block list then they need to alert the user.

I find the phone call more convenient. They call immediately and read the number as I type it in. Very fast. I don't use texting a lot, and sometimes I had trouble finding the correct text.

I rarely remember to bring my phone to the computer with me, so I would miss the call. I always have to get up from the computer and search for my phone so I can retrieve the text and enter the code to complete the login. I just can’t be one of those people with my phone surgically attached to me.

Two potential solutions:
- Texts to a Google Voice number can be viewed on a computer. However, some services won't accept VOIP numbers.

- If you happen to have an iPhone and a Mac then texts to your phone can come to the computer as well. (Yes, I know, not everyone has Apple products, but for those who do....)

THANKS!

most informative reply of all replies, which provides a solution, not just typing what should happen or that my 2FA works on my phone, or call the provider, which I explicitly stated i did.