Comcast Question
 

The process for contracting for Comcast service went smoothly, but when I talked to the installation people I ran into a problem. They said they didn't have my address on file (it's a newly built home) and I had to go to the Comcast Office to schedule installation. Has anyone else run into this problem?

Don't even get me started on those morons. They told me that my SS# didn't match my name and I needed to go to the Comcast office so I tried my wife's SS# and the same thing happened. When I went to the office I was told that our SS#'s were fine but now I missed out on the promotions. Comcast has the worst Customer service than any other company I have ever used.

Actually, my most recent call with them ended the same way - neither SS# matched. So, I'm off to their local office to get it straightened out. However, during this call, they did say they found my address and installation should be no problem (once I get my account fixed). It will be interesting to see what surprises the next call brings.

Before yesterday I would have taken you're post (and others) with a grain of salt. But yesterday, after waiting over 20 minutes to speak with a warm breathing body (more than one) and after a futal online chat with someone who's job description apparently doesn't include thinking, I have to say that there is a critical case of "chew gum and walk at the same time" capabilities at Comcast that's in need of an ICU (Intelligence Creation Unit) for their customer service employees! :ohdear:

I should probably be glad that they didn't tell me that I had to make the 1200 mile trip to their office to resolve my billing issue! :MOJE_whot:

When we signed up with them, we were told we would have free HBO for 6 months. After 6 months, our bill went up significantly so I called and told them to cancel the HBO. They replied that if they took HBO off, our bill would go UP $10 per month!!! Go figure -- this is the craziest company I've ever dealt with.