Bright House Cable Problems
 

Is anyone else having problems with their Bright House cable? We also can't reach them by our land line or cell phone to report it. Wondering if it's wide spread.

Yes.
Says downloading app.
Been on hold for an hour.
They are just as bad as Comcast.

Yes. We are in Sanibel and also have the same problem. You can report the problem via email which is working. We and someone I know has already done so.

Carl

Thanks. I had tried communicating with them thru their chat system, but it was also down. Thank goodness our internet is working.

yup, same thing with me.....we have regular cable tv on the non-cable box tv's......but nothing with the DVR's.....looks like it's a company wide problem. Can't contact them by phone or live chat....they are probably overwhelmed by the calls. SO FRUSTRATING!:cus:

No Trouble here our is working fine today

I talked to Paul Muniz the sales rep. they had a software update problem downloading last night so the cable is down, he said it should be up before noon or sooner.

Ha!
no cable tv yet

So. Bright House really doesn't walk on water like every one thought last summer. They are vulnerable like all the others. Direct TV is working fine.

It appears it was a system wide issue...we too could not access via phone or the internet...problem was resolved midday.

Brighthouse is not as great as everyone says. We don't have Brighthouse here, but did prior to moving here. Constant problems and they will not answer phones when there are problems.........they taketheir phones off line and you are left with busy signal. You can't leave messages with Brighthouse and if you do get through expect a minimum of 1/2 hour wait. Better have a cell phone if you have Brighthouse. We have Comcast here and haven't had many problems but at least if you do have to call them, if they can't answer right away, you push a button for a call back and you don't lose your place in line. They have always called back rather promptly. Better than sitting on hold forever like with Brighthouse.

Yes, we had a software update go through last night and for whatever reason the update did not take like it was supposed to and knocked many boxes offline. We had engineers from our team as well as engineers from Cisco and Samsung working vigorously to solve the problem. It took much longer than we would have liked, but all said and done the TVs affected were down roughly half a day. This is the first time in the 3 years I have been with the company that I have ever seen an issue like this. Nothing is perfect, but I would but our services up dollar for dollar against anything else out there.

As far as the phones...... There were several hundred thousand boxes that may have been affected by this update. As you can imagine when we are not expecting something like this and all 100,000+ try to call and report issues, it tends to wreak havoc on our phone system. There was however a bulletin posted on our website explaining both issues and how we were working to resolve the problem. I myself probably returned 115 calls and emails for my customers. Do any of these other providers have a personalized contact you can call to receive help????? Just something to think about.

To all affected, I sincerely apologize. I know how inconvenient it can be. The boxes in my own home were affected and trust me, my 8 month old was not happy to miss Disney JR. This is something that has never happened before and hopefully never happens again. However, one 1/2 day hiccup in the year in and half we've been in The Villages is not too bad. Again, we'd like no problems ever, but last I checked, no one is perfect.

Thanks to all that called and were understanding during this catastrophe. I appreciate all the continued support. :)

I have had no issues with Bright House, very pleased so far.

Paul, we are very pleased with our Brighthouse products and the Customer Service we have received. Software updates can be difficult. Appreciate all you do.

Thank you.

Unplug the cable box for 10 seconds then plug it back in. Wait for it to reload and when the clock comes back on you are ready to go. Worked for me last night about 6pm