must read for anyone who deals/dealt with the public
 

It happened at a New York Airport. This is hilarious. I
wish I had the guts of this girl. An award should go to the United
Airlines gate agent in New York for being smart and funny, while
making her point, when confronted with a passenger who probably
deserved to fly as cargo. For all of you out there who have had to
deal with an irate customer, this one is for you.

A crowded United Airlines flight was canceled. A
single agent was re-booking a long line of inconvenienced travelers.

Suddenly, an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."

The agent replied, "I'm sorry, sir. I'll be happy to try
to help you, but I've got to help these folks first; and then I'm
sure we'll be able to work something out."

The passenger was unimpressed. He asked loudly, so that
the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"

Without hesitating, the agent smiled and grabbed her
public address microphone. "May I have your attention, please?", she began, her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him with his identity, please come to Gate 14".

With the folks behind him in line laughing hysterically,
the man glared at the United Airlines agent, gritted his teeth, and said, "F*** You!"

Without flinching, she smiled and said, "I'm sorry sir,
you'll have to get in line for that, too."

OH MY.

I was all cleaned up to go out in a minute and now I will have to change.:1rotfl::1rotfl::1rotfl:

LOVED IT!!!!

I had read that article and, like you, thought she handled it GREAT.

I wonder if he ever found out WHO HE WAS ????


:1rotfl: :1rotfl:

Too funny. Thanks for getting a belly laugh out of me. Wonder what he asked for when it was finally his turn -- his seat or the other?

Having 23 years of dealing with the public, I've had my share if irate customers. However, it's an incident one of my employees had that sticks in my mind today. It's not as good as the airport story, but enough for me to share it at this time.

My employee Juanita, had a customer that was giving her a hard time. Knowing she couldn't do anything further for the guy with an I"m always right attitude, she turned away from the counter and started walking back to her desk. The customer, as did in the airport story, said to her... F You! She stopped in her tracks, looked back at the customer, gave visual daggers for a couple of seconds and said in an emphatic, no-so-friendly sarcastic manner... "Don't you wish!"

Even in New York, that's a lot of chutzpah. Good one Ed. :1rotfl:

Snooki Polozzi of Jersey Shore fame siad that to the police when she was arrested. I guess they weren't impressed either. :smiley:

Only in New York. Lol:clap2:

Thanks for sharing - this is funny!!!

Very funny! Best way I know to "handle" a rude person is with a sense of humor.

That's Great! loved it!