Comcast
 

How do you get ahold of these people? Called 352-787-7875 about billing. Got recording which gave me anew number for bulling. Called it. 800-266-2278 and got a recording saying thenumber is not in service?? What gives with these people??

They were out fixing your phone service. Actually i have always gotten a great response from these folks. The issue for me is bundling. However budling is an indistry-wide quesion

Go to online chat. They are responsive and have always solved my concerns.

i second that. comcast 'live chat' is a great service. no waiting and always get what i need.

on line chat way to go.

I just talked to them two days ago. I called 800-XFINITY. You have to go through a bunch of those BS automated menus, but eventually you get to talk to a person. Beware however, if you have more than one problem, you'll have to talk to a different person for each one.
And one of my problems has not been resolved so I'll have to call them again. I might try the online chat however. That's usually better than the phone.

My Comcast internet went out this Sunday. I called the 800-266-2278 number and was told the next available date for a tech to come out would be Tuesday. However, they would submit a ticket to get someone out earlier if available. Tuesday, I found out the ticket wasn't submitted and my appointment was now on Wednesday. The tech that finally came out determined that another Comcast tech had erroneously disconnected me. I can see why Comcast has the highest customer dissatisfaction rate for a national company. I've had nothing but trouble with them.

I just called that number and the message says, "Welcome to Comcast", the same message I have always gotten.

You could also stop by their office and speak to a human. The office is on 441 in the plaza across from WalMart that also contains CVS, McDonalds and the DMV.

Here is a page on the Get Human site Find Best Customer Support Phone Number & Contact Info - any Company | GetHuman.com that may help.
Find a Phone Number: comcast | GetHuman.com

I have dealt with Comcast since December. The phone staff are very nice and I've told them so.....but there television service sucks out loud. We have HD and DVR and anything in HD seems to cut out and just stop. The DVR, after recording a program, does the same thing. We've had the 'box' replaced once. The tech and the phone staff were very nice but once again, that does not help the television service. Please, please could we get ANY other cable service that will be competition to these people...or do we have to just move closer to Brownwood.

I too haven't had a problem with Comcast, and we've had their service since 2005. They've always been very responsive and helpful. I have had to make my way through the voice-menu maze, which always irritates, but get helpful people on the other side. Of course, in today's world, this could change at any time.

Ditto for me.

I'm pleasantly surprised by the positive comments..When I tried to "unbundle", do away with phone service, they said fine, and wanted to raise my bill 30 bucks..I promptly cancelled all their service and got another internet provider and Dish network..Best move I ever made. If you'd like to see their real service, go to either office, on 441 or down in Leesburg, and listen to the unhappy folks in the long lines there, most trying to turn in equipment as they drop this service. Comcast has a well earned, horrible reputation.