Talk of The Villages Florida

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-   -   Bad Taste Left In The Mouths Of Our Guests (https://www.talkofthevillages.com/forums/restaurant-discussions-90/bad-taste-left-mouths-our-guests-81952/)

buggyone 07-26-2013 10:41 PM

Quote:

Originally Posted by Janet & Carl (Post 714795)
Last Saturday our Sanibel Cart Cruisers were highly appreciated and accommodated with open arms at BONIFAY C C. I went a week in advance and spoke with the Manager John. He immediately entered our reservation in the book, in front of me. We had another call during the week to insure our reservation. We had 36 happy Cart Cruisers arriving between 11:30 and noon. Our orders went in together and everyone was served together. We had our own space outside and our 3 tables were set up in a U. Everyone could see and hear as I gave out prizes for our Scavenger Hunt. All of us were very happy with service from BONIFAY C C , John, the manager and his staff.
Janet

Does Bonifay still have the problem of swarms of flies outside? Last year, the flies were all over the food outside and on the rims of glasses. It was disgusting.

raynan 07-27-2013 07:18 PM

Quote:

Originally Posted by kimball (Post 714715)
Based on my personal experience that's Glenview to a "T". They are the most customer unfriendly place in TV. Try going there with a large (12+) golf group to find out what really crappy service is. The attitude starts at the Host/Hostess desk and reflect the I don't give a s--t attitude of the Manager. Hard to complain since the owner is never there and probably has no idea what his managers are doing to infuriate customers. Yes I have complained and No I never get a response. They simply don't care. PS; don't think the food's very good there either.

We have received that attitude at Glenview's front desk also. What really surprised us when we went there after a show at Savannah that they close at 8 on Sunday nights. Tons of people being turned away at 7:30 coming from show.

ouatiny 07-27-2013 09:08 PM

you deserve what you got sorry==== im thinking that no one returned your call or your voice mail might have been enough to give you a clue you were in for trouble BUT NO all 30 of you that droped to 23 went anyway lets see we have to blame someone for this ??????? ??? i couild go on but but it would be fingre execise for me only soo maybe stop by the next place get a name if you promise 30 dont deliver 23 and expect no penality

buggyone 07-28-2013 08:12 AM

The above poster has it right. Your phone call promised 30 people for lunch. Only 23 people showed up. Maybe Glenview should have charged you the average cost for 7 lunches that never were served.

Maybe it would be fair if the club had taken your credit card information at the time of the "reservation for 30" and you would be responsible for 30 lunches. How would you feel about that?

graciegirl 07-28-2013 08:39 AM

I have been present when people speak to restaurant staff as if they were there to lick their shoes. They speak harshly, commanding them and without a tad of politeness or consideration.

I have seen them berate them for minor situations like running out of water and I have seen them order them like slaves.

I can't imagine on a daily basis what it must be like to be subjected to that kind of atmosphere. I have found the servers in The Villages are the best and most patient of any that I have encountered in my whole life.

I think most of us old farts have very high expectations from the country clubs that are not really country clubs but come through with eatable food at a very low price.

Our village has a dine around group that goes out on a Friday night in high season and of course cannot get reservations during that time for our group that gets as big as thirty, sometime. We are prepared to wait and to chat outside or be seated in smaller groups, enjoying the conversations with each other during waiting. When we are seated because so many have entered at one time, there is usually a LONG delay for food and other service because so many of us came in together. We understand why and I haven't heard any one in our group complain.

It is what it is. There are some restaurant owners that run things better than others and some don't give a care about diplomacy. We have a choice to throw business their way or not. Apparently there is so much business here that even the poor managers stay afloat.

Bill32 07-28-2013 10:04 AM

Well said Gracie

kimball 07-28-2013 10:20 AM

Quote:

Originally Posted by graciegirl (Post 715574)
I have been present when people speak to restaurant staff as if they were there to lick their shoes. They speak harshly, commanding them and without a tad of politeness or consideration.

I have seen them berate them for minor situations like running out of water and I have seen them order them like slaves.

I can't imagine on a daily basis what it must be like to be subjected to that kind of atmosphere. I have found the servers in The Villages are the best and most patient of any that I have encountered in my whole life.

I think most of us old farts have very high expectations from the country clubs that are not really country clubs but come through with eatable food at a very low price.

Our village has a dine around group that goes out on a Friday night in high season and of course cannot get reservations during that time for our group that gets as big as thirty, sometime. We are prepared to wait and to chat outside or be seated in smaller groups, enjoying the conversations with each other during waiting. When we are seated because so many have entered at one time, there is usually a LONG delay for food and other service because so many of us came in together. We understand why and I haven't heard any one in our group complain.

It is what it is. There are some restaurant owners that run things better than others and some don't give a care about diplomacy. We have a choice to throw business their way or not. Apparently there is so much business here that even the poor managers stay afloat.

Have been here many years and by my observation, comments like Lick their shoes, commanding them, berate them for running out of water and talking to them like slaves are grossly exaggerated. Yes, some people are rude but lets not get quite so carried away.

Regarding expectations for "Country Clubs" that are not really "Country Clubs" mine are very LOW based on situations encountered at virtually all of these CC imposters. I do agree with you that they serve "edible" food to folks, some however, barely edible. Seriously, they charge very low prices at these joints? Not sure what frame of reference could lead to that conclusion.

Bogie Shooter 07-28-2013 12:45 PM

Quote:

Originally Posted by kimball (Post 715626)
Have been here many years and by my observation, comments like Lick their shoes, commanding them, berate them for running out of water and talking to them like slaves are grossly exaggerated. Yes, some people are rude but lets not get quite so carried away.

Regarding expectations for "Country Clubs" that are not really "Country Clubs" mine are very LOW based on situations encountered at virtually all of these CC imposters. I do agree with you that they serve "edible" food to folks, some however, barely edible. Seriously, they charge very low prices at these joints? Not sure what frame of reference could lead to that conclusion.

:boom:

capecodbob 07-28-2013 02:04 PM

Quote:

Originally Posted by rockyisle (Post 705164)
I'm just amazed that you all even bothered to head up to Glenview without a confirming phone call back. There's no way I'd take a group that large, that far for lunch anywhere without confirmation...
We love the Glenview. We've never had an issue with service for our golf league, but we definitely have confirmed reservations before we show up.

Exactly!
I've had the task of arranging large groups for lunch and dinner. If I called any restaurant and didn't get a call back, I would NEVER ASSUME they got my call. AND I would seek out another place to go for lunch. The fact that they didn't call you back should have set off a RED FLAG. I'm not surprised that you had the results that you experienced. Chalk it up to a lesson learned.
Bob

Bill32 07-28-2013 04:25 PM

Quote:

Originally Posted by kimball (Post 715626)
Have been here many years and by my observation, comments like Lick their shoes, commanding them, berate them for running out of water and talking to them like slaves are grossly exaggerated. Yes, some people are rude but lets not get quite so carried away.

Regarding expectations for "Country Clubs" that are not really "Country Clubs" mine are very LOW based on situations encountered at virtually all of these CC imposters. I do agree with you that they serve "edible" food to folks, some however, barely edible. Seriously, they charge very low prices at these joints? Not sure what frame of reference could lead to that conclusion.

I'm very close to some of the wait staff that work in TV. You're correct the majority of them are great customers but the small percentage of spoiled, demanding, tasking, "what are you going to do for me" pain in the a****s really are a drain to wait on. Can not, will not be pleased, they know who they are, some of the staff in other clubs swap stories on the horror customers. But that said I would think 90% are fine.
Food and prices in our CC's.....I think of what we left " up north" diner quality at slightly higher prices with a nicer atmosphere, if you keep this thought in mind when you go out you should be ok at most places.

glencus 07-31-2013 06:30 AM

Quote:

Originally Posted by graciegirl (Post 715574)
I have been present when people speak to restaurant staff as if they were there to lick their shoes. They speak harshly, commanding them and without a tad of politeness or consideration.

I have seen them berate them for minor situations like running out of water and I have seen them order them like slaves.

I can't imagine on a daily basis what it must be like to be subjected to that kind of atmosphere. I have found the servers in The Villages are the best and most patient of any that I have encountered in my whole life.

I think most of us old farts have very high expectations from the country clubs that are not really country clubs but come through with eatable food at a very low price.

Our village has a dine around group that goes out on a Friday night in high season and of course cannot get reservations during that time for our group that gets as big as thirty, sometime. We are prepared to wait and to chat outside or be seated in smaller groups, enjoying the conversations with each other during waiting. When we are seated because so many have entered at one time, there is usually a LONG delay for food and other service because so many of us came in together. We understand why and I haven't heard any one in our group complain.

It is what it is. There are some restaurant owners that run things better than others and some don't give a care about diplomacy. We have a choice to throw business their way or not. Apparently there is so much business here that even the poor managers stay afloat.

That's a very overzealous characterization of a small number of diners who are rude. On the other side of the coin, at Glenview, I have witnessed rather repulsive behavior however by a certain Bar Maid/ Manager who from my perspective could be described with the sort of adjectives that you selected for customers. Agree with those who contend that Glenview is not a customer friendly establishment, particularly at the Hostess Station.

graciegirl 07-31-2013 07:29 AM

Quote:

Originally Posted by glencus (Post 717208)
That's a very overzealous characterization of a small number of diners who are rude. On the other side of the coin, at Glenview, I have witnessed rather repulsive behavior however by a certain Bar Maid/ Manager who from my perspective could be described with the sort of adjectives that you selected for customers. Agree with those who contend that Glenview is not a customer friendly establishment, particularly at the Hostess Station.

Of course it was overzealous. I should have used the modifier some. I was attempting to make a point. No one in my presence in my whole life treated anyone as if they were slaves.

If I said they were unkind and unfair and unfriendly and TOO impatient would you then understand...and it has been a very few people who I have witnessed do that...and they were from HERE in the Villages and I was surprised and dismayed and disgusted at their behavior.

To be exact, it was less than 15 people. Most everyone else here treats people like we do in Ohio. Very politely, right up until the second we want to smack them.

CFrance 07-31-2013 07:37 AM

Quote:

Originally Posted by graciegirl (Post 717234)
Of course it was overzealous. I should have used the modifier some. I was attempting to make a point. No one in my presence in their whole lives treated anyone as if they were slaves.

If I said they were unkind and unfair and unfriendly and TOO impatient would you then understand...and it has been a very few people who I have witnessed do that...and they were from HERE in the Villages and I was surprised and dismayed and disgusted at their behavior.

To be exact, it was less than 15 people. Most everyone else here treats people like we do in Ohio. Very politely, right up until the second we want to smack them.



I guess you can only push an Ahia gal so far!:rant-rave:

ClearanceM13 07-31-2013 05:06 PM

Really?
 
23 people at noon, in the middle of the lunch rush, and you don't follow up on your previous phone call....just assuming that someone heard your voicemail and is getting everything ready for you???? C'monn people!!!!!


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