I wonder if those taking sides with BOB. any other restaurant, contractor, etc would feel the same way if BOB or they did something to displease them? The old saw "it depends on whose ox is being gored"comes to mind

Does not bother me, if it does not bother me. Then again, I always get involved...

I think, maybe at one time, something like this would have bothered me, but as I get older, and see and have lived through some scary and sad and heart breaking things, things like this don't bother me so much. I think most of us who live here are like that. We all have our hot spots, our passions, our beliefs, our rules, that always trigger a blood pressure rise.

I am allergic to shellfish so I stay away from Asian restaurants because I am NEVER sure of the ingredients. Couple of years ago I went with a golf group to lunch here and thought I had it right after reading the menu carefully and talking to the server. On the first bite I tasted something that tasted like oyster and to be sure took myself immediately to urgent care to be watched and monitored for an hour. That was the end of it. I was o.k. We kind of need to make decisions that are reasonable for us and not expect the world to adapt to us. I feel the same about the new bathroom debate.

Hi GG: Precisely. When it happens to someone else its called complaining but when it is happening to you its called a legitimate grievance and one so egregious it must be shared for a variety of reasons. And this sharing is also called venting and venting is a good thing if not carried to extremes......" and slowly I turned and step by step....."(Lou Costello):D

as a friend of mine once noted: there's a difference between a hardship and an inconvenience.

I don't like their food anyhow and never go yhere.

I am not saying the manager was right in his approach, but just a thought... Perhaps with a restaurant full of people, he did not want to create a scene when a customer is very upset and wants to "speak to a manager". His thoughts are: the policy is such and he was just adhering to it. In many cases, the discussion doesn't lead to a civil tone of voice by one or both parties in the long run. No matter what he would have said it appears it probably would not have been an accepted answer here.

It depends on if you are the hardhsip(ee) or the hardhip(or), the inconvenience (ee) or the inconvenience (or)

that is a sensible response. However may I offer an alternative thought. If the manager/owner did not want to make a scene a yes to the request would have gone unnoticed. Any person who ever did customer service work in any capacity is well acquainted with the concept of the damage just one customer complaint generates

Its not visible to the company but over time it has a cumulative affect. Trust is a living thing and once its breached it dies

Civil Action in Place
 

I can tell you from experience... this is definitely a Civil Case from the word Go. You need to see a Civil Lawyer.. make sure your facts are exactly as they appear... Do not inflate or change... Keep accurate notes right now in your folder for future depositions..

If one lawyer is too busy head for the second lawyer... this is not a high money case but there is an amount there to cover all expenses etc... In the area of $5000.00 to ++++ . Be careful of future postings here.. that is not good for your case after general notifications to all residents to be aware only.. Save his postings here in a copy... get the actual name of the person (employees you talked with) inquire his full name and position... get full address of business so a registered letter will be coming there way by your lawyer... save all attempts to contact him (manager) and method, times, even send your own registered letter to attempt to make contact with them... do not let this end this way..

When I read the original post it obvious to me what the issue is. Think about all the complaints that are posted on this site, how many times do we read about having to "get the manager". These managers are inundated with complaints, many times over trivial issues. Do you think they don't get tired of it? This particular manager seemed to have had enough for that particular night, and before someone says "that's his job", we have all had our moments where we are fed up.
I recommend less complaining, let the little issues go, and more complimenting of an individual.

Really! Do you recall St Paul's advice to the Corinthians "Lawsuits before Pagans"? Lest you think me naive' man know I had supervisory involvement concerning litigation all over this nation. I can tell you "Civil" is not a word I would use in connection with "Lawsuit".

This OP rightly vented his frustration...got it off his chest. The Christian thing, the right the humane thing the sensible thing and proper thing to do now is for him to let it go

Personal Best Regards:

This is said in humor, right? I mean, really, a joke, right?

I trust this is meant as a light hearted joke.

Good Post
 

I've read all the various posts and overall like this one the best. Lots of interesting responses regarding the OP'S post from filing a lawsuit to ignoring the incident and moving on after venting frustration with BOB'S. I like the idea of moving on.

At first I thought not... but having given it more thought (why I have no idea) I think it was a joke.

This is my favorite post.

Don't forget, there are two sides to every story.

My view is the poster was not joking. The poster addressed very specific issues that an attorney would caution a client on so as not to incriminate himself. The poster made references to keeping record. The poster even drew speculation on the value of such a claim/lawsuit. The poster may be an attorney himself, work for an attorney or be a runner for an attorney. If the poster was joking s/he should have ended it with a smiley:laugh::laugh::laugh::laugh:

I think so too. I am saddened by this. It is such a small issue. In money a couple of dollars, in wasted food, a couple of ounces. I don't blame the manager for being annoyed, he probably should have allowed this request, but people all too often think that things should be changed for their unusual situation.

A lawsuit over this? A lawsuit??????? Come on.

I would have liked to be a fly on the wall and saw and heard the conversation. I wouldn't last more than five minutes working in a restaurant here. I think how some people treat folks who work in restaurants here is often rude, unrealistic, selfish and demanding and then they don't tip fairly.

I have the PERFECT law firm for this

Personal Injury @ Dewey Cheatham & Howe LLP

Too Bad
 

It is too bad we don't have a Market/Business like Stew Lenords in Conn. They were even featured on 60 Minutes years ago. They have posted in their stores a sign for their employees that states "1st rule the customer is always right, if there is a question go to 2nd rule, The Customer is Always Right" and they practice this business rule. If you ask a worker for help he/she will totally assist you.:bigbow:

After a bit of internet research - BULL****. That card is not protected by any law, any where. See, I have a service dog due to epilepsy, and I am sometimes given a hard time thanks to all of the idiots with PTSD and Emotional Support dogs (that are specifically NOT service animals).

I found a link where you can print even more cards. You can also on the internet print Monopoly money and all kinds of other things.

RestaurantCard

Not saying the manager was or was not rude - but, if I was the manager I would not honor that card.

When people say "It's not the money, it's the principle of the thing". It's usually the money.

https://i.ytimg.com/vi/tzhTaoIQPXA/maxresdefault.jpg

The site you linked lists the restaurants that have agreed to either accept the card or offer smaller portions to anyone who asks. Maybe just the way I think, but I would not assume restaurants not listed must honor the card. It's their decision, not the cardholder's. As you say, it has no legal standing. In that case, a doggy bag may be the better option.

A ubiquitous business rule once seems to have disappeared like good manners.

Oh my, get out of town.........

Thank you very much, any corp will pay 5k for a go away nuisance suit--it will cost them way more to defend it--

We are individuals, if we have a personal problem, we should be prepared to handle it without the help of lawyers.

This is the kind of junk, that drove me out of NJ--too many people wanting to blame others for their personal screw ups, as long as they could find a lawyer to ride shotgun.

It could be that the customers have become so nasty as to degrade the rule. The rule could have caused it? Who knows.

I have known Randy Holloway since the late 1970's. I was thrilled when we moved to The Villages and found out that Randy and another friend from Maryland had opened several Beef O'Brady's in and around The Villages. Randy is one of the hardest working people I know. He is not your typical owner who just comes in to sign checks. I've seen him on numerous occasions cooking in the kitchen or helping out wherever he is needed. He is a gentle soft spoken man. I could never see Randy being rude to anyone no matter how ignorant they might be. If Randy refused to deal with you it had to be because he was extremely busy working and he knew that card you were trying to present was bogus as was stated by others in previous comments. Do like a lot of us "older folks" do when we don't have room for a large meal, take half the meal home or just order an appetizer. Don't disparage a good guy like Randy Holloway

The other side
 

The following is the response given on our facebook page to this very incident.
First I would like to say that this was at our sister store in Colony plaza. Secondly you were offered our smaller portion menu to accomodate your special needs. Third when I am at work running my business I am in the kitchen cooking the food for my customers. I can not and will not sacrifice a restaurant full of people's food to come out and address an issue that could have easily been resolved by ordering off of the alternative menu offered. Last but not least the numerous complaints that I received on the way you behaved and disrupted the entire dining rooms experience by you behavior and language is completely unacceptable. The menu clearly state the children menus are just that, for children 12 and under. Thank you!


For those of you who have visited any of our locations and have loved them, Thank you for your kind words and continued support. See ya at Beefs!
For those of you who have tried us and it wasn't for you, thank you for giving us the opportunity. We understand that not all restaurants work for everybody.

Yep!!! Next time I go out (we are new to TV)...it will be a trip to Beef O'Bradys!!!!

I have never been to Beefs but I will definitely go when I return to TV. OP sounded like a jerk to me. Just because he couldn't get his own way he wanted to ruin a business.

thanks for the adult response
 

thanks to the manager for the response to the customers complaint. Very much appreciated to help explain your actions. Again thanks.