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-   -   Bonefish Grill Strange Policy (https://www.talkofthevillages.com/forums/restaurant-discussions-90/bonefish-grill-strange-policy-348676/)

vinricci 03-21-2024 06:23 AM

Brian99,
Jealous much?

elle123 03-21-2024 06:29 AM

Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??

The waitress should've accepted your military discount. If that's actually a "corporate policy" it needs to be altered.

Girlcopper 03-21-2024 06:31 AM

Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??

Most restaurants are like that and this has been in effect for many years. One coupon, gift card or discount per table. Not odd at all.

nova1968 03-21-2024 06:32 AM

Thank you for your service.
So you got shorted a few dollars, Is it that important to you that you post it or go crying to the Manager.
I’m a veteran myself and occasionally discounts offered are not recognized but I have more important things to do in my life than fret over being shorted a few dollars in a restaurant.
If you think the waitress shorted you by not recognizing your discount you could have not left a tip to compensate for your veteran discount.

mike234 03-21-2024 06:44 AM

Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??

the villages is loaded with cheapskates.

Girlcopper 03-21-2024 06:46 AM

Quote:

Originally Posted by retiredguy123 (Post 2313530)
I don't understand why asking for separate checks had anything to do with it. A lot of diners ask for separate checks. The restaurant only allows one discount per table to reduce their overall cost for discounts. Did it state that on the certificate?

Exactly. I personally can’t name one place that takes more than one coupon or discount per table no matter how many seperate checks you want. This is nothing new at all. And requesting to see a manager like someone else suggested will get you no where. It’s the policy of almost all restaurants.

Bill14564 03-21-2024 06:57 AM

Quote:

Originally Posted by Girlcopper (Post 2313862)
Exactly. I personally can’t name one place that takes more than one coupon or discount per table no matter how many seperate checks you want. This is nothing new at all. And requesting to see a manager like someone else suggested will get you no where. It’s the policy of almost all restaurants.

I can name at least one that treats separate checks as separate transactions and allows separate discounts and separate payment types on each.

Walking out without discussing it with a manager will get you no where. Talking with the manager will at least give you a chance to air your complaint with someone who might be able to make a difference.

Perhaps the moral to this story is to not share a table for four but to ask for separate tables for each couple then just talk between tables. Sure, more work for the wait staff and bussers and one less table for another customer but hey, if that's what corporate policy demands....

DrHitch 03-21-2024 07:03 AM

Quote:

Originally Posted by LarryTheBird (Post 2313548)
Walgreens does something similar, if you have a vendor coupon, they won't allow you to use your Walgreens rewards dollars.

It makes sense that you can't double dip with two coupons on the same transaction... But in this case the OP had two different transactions albeit at the same table.

Marine1974 03-21-2024 07:04 AM

Report this to Manager
 
Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense


What say ye??

Manages can’t fix what they don’t know about and if waitress not trained properly will continue to
not honor our veterans.
Thanks for your service.
USMC

Guzzel 03-21-2024 07:14 AM

First of all, thank you for your service! Second, I think you handle the situation perfectly by letting it go and not embarrassing anyone. And third, next time get there first. 😁

Shipping up to Boston 03-21-2024 07:16 AM

Quote:

Originally Posted by mike234 (Post 2313859)
the villages is loaded with cheapskates.

Love the vitriol from all these posters who I can guarantee invoke their ‘senior discount’ if it’s offered. Don’t take the discount, as an earlier poster suggested, ‘just for being old’. If you can’t afford to go out....stay home and cook. I don’t think the OP is a ‘cheapskate’ and as he stated, he loves the restaurant, staff and tipped them accordingly. Some people stand on principle, not a bad thing. I challenge all of you to ask a waiter/waitress or bartender at any establishment....if they’re being candid, how many of these so called ‘rich’ and senior discount entitled patrons actually leave a decent tip as they whip out their Morty Seinfeld tip calculators.

Red Rose 03-21-2024 07:19 AM

I think they should have given you the discount because it’s not a coupon. It’s an everyday discount for your military service and had nothing whatsoever to do with your friend’s coupon. Thank you for your service.

Villagesgal 03-21-2024 07:24 AM

So many missed the point. The coupon was used by their neighbor for her bill. They were a separate entity getting a separate check for their meals. They should have called a manager over and explained that they saw their neighbor sitting alone so joined her. They did not all 3 come together, it was a chance meeting. The manager would have given them their discount. We have done this with another couple and had no problem after calling the manager over, we both had coupons.
I agree with some posters re the military discount. I can see it for those who fought in wars or conflicts, but not for all military who chose their jobs, but that has nothing to do with anything, that business gives an across the board discount to military, so they qualified for it and should be given it.

Sandy and Ed 03-21-2024 07:27 AM

Quote:

Originally Posted by Topgun 1776 (Post 2313834)
Go see the mgr. Why do you need us to tell you that?

I don’t. I’m just asking for opinions AND letting my comrades know in advance. If you don’t have a dog in this why even respond? Zero value added.

nn0wheremann 03-21-2024 07:29 AM

Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??

If you paid first would the military discount be applied to all parties at the table? Was the coupon applied to all parties at the table? Take it out of her tip.

Shipping up to Boston 03-21-2024 07:31 AM

Quote:

Originally Posted by Villagesgal (Post 2313905)
So many missed the point. The coupon was used by their neighbor for her bill. They were a separate entity getting a separate check for their meals. They should have called a manager over and explained that they saw their neighbor sitting alone so joined her. They did not all 3 come together, it was a chance meeting. The manager would have given them their discount. We have done this with another couple and had no problem after calling the manager over, we both had coupons.
I agree with some posters re the military discount. I can see it for those who fought in wars or conflicts, but not for all military who chose their jobs, but that has nothing to do with anything, that business gives an across the board discount to military, so they qualified for it and should be given it.

So now they need to show that they served in a forward area in the military, maybe produce kill counts?! This thread has clearly jumped the shark!

Haggar 03-21-2024 07:37 AM

Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??

If that's what written on the coupon and you don't like what happened write to corporate and explain what happened. I have on another matter and they sent me a coupon for something - I don't remember what.

Do you belong to their dine around program? Outback and Bonefish belong to the same chain so you can earn rewards at both to be used at either. Gives me $5.00 after I spend x amount. It's not a discount so it could be used in your situation. Sometime they'll give me the 10% AARP discount in addition to the rewards. Sometimes they say it can't be done. Don't argue or complain since they could give no rewards or discounts and I would still go there. Bigger things in life to worry or complain about.

waterflower 03-21-2024 07:49 AM

And toxic food that is seasoned to taste good. Most of their food is illegal in Europe

pjwenz 03-21-2024 08:10 AM

Bonefish Grill
 
So instead of speaking to the Manger, (Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…) you decided it was better to embarrass the Resturant. Well Done.

Indydealmaker 03-21-2024 08:13 AM

Quote:

Originally Posted by BrianL99 (Post 2313572)
When is this going to end? You're 20+ year veterans. You had a job for those 20+ years, which you got paid for, every month. In addition to getting paid for your job and free job training, you're getting lifetime health benefits, retirement benefits, plus educational benefits, PX shopping privileges, your own holiday and a myriad of other benefits.

Did you join the military, so you'd get discounted food for the rest of your life?

Didn't you get enough yet?

What about all the Firefighters out there? Police officers? Teachers? Sanitation workers? Doctors? What about them? Shouldn't they be getting discounts too?

Get an AARP Card. Most of the same business giving you a 10% "Military Discount", will give you the exact same discount, just for being old.

It is now time to start getting out of bed on the correct side.

Proveone 03-21-2024 09:11 AM

Quote:

Originally Posted by retiredguy123 (Post 2313530)
I don't understand why asking for separate checks had anything to do with it. A lot of diners ask for separate checks. The restaurant only allows one discount per table to reduce their overall cost for discounts. Did it state that on the certificate?

Your response doesn't make sense. There were two different transactions for two different patrons. I would have left the table and gone to see the manager. Bad business policy.

retiredguy123 03-21-2024 09:27 AM

Quote:

Originally Posted by Proveone (Post 2313993)
Your response doesn't make sense. There were two different transactions for two different patrons. I would have left the table and gone to see the manager. Bad business policy.

So, if there are 6 people at the table, and every one asks for a separate check, they are all allowed to use a discount certificate or other discount? I don't necessarily disagree, but the restaurant wants to limit the number of discounts per table. That was the policy explained to the OP.

ffresh 03-21-2024 10:06 AM

Quote:

Originally Posted by retiredguy123 (Post 2313580)
It's up to the business to provide voluntary discounts. I think they do it because they want to maintain good will with the community. It's an advertising gimmick. Most people over 55 and veterans do not really need the discounts as much as other people do.

YES ... businesses in a free society (something we haven't seen for a VERY long time) should be able to do whatever they feel will benefit the business; that includes whomever they wish to offer discounts to. If I had a magic wand and were dictator, I would offer discounts to families with children. Socioeconomically, this is one of the groups struggling most financially. Seniors are, for the most part, high on the same ladder, i.e. doing rather well! :spoken:

Fred

LeRoySmith 03-21-2024 10:16 AM

Quote:

Originally Posted by Sandy and Ed (Post 2313818)
I’ve got too much money in the bank to care

could I borrow 20 bucks?

sallyg 03-21-2024 11:42 AM

Sorry to hear this. Bonefish is one of our favorite restaurants. The discount would have cost them very little compared to the ill will they have generated. Penny-wise and pound-foolish comes to mind.

JMintzer 03-21-2024 03:56 PM

The vitriol in this thread (for asking a simple and valid question) is staggering!

But considering the sources, I really shouldn't be surprised... :ohdear:

HoosierPa 03-21-2024 04:02 PM

This is a 1st world problem

Bill14564 03-21-2024 04:05 PM

Quote:

Originally Posted by HoosierPa (Post 2314129)
This is a 1st world problem

Well, that’s where I live so…

coffeebean 03-21-2024 04:17 PM

Quote:

Originally Posted by Ele201 (Post 2313822)
I agree with everything you said in your post. A discount for being a veteran and a promo coupon or voucher are like apples and oranges. As it’s the restaurant’s corporate policy to offer military discounts to its customers, you and your wife should have received that discount — whether you’re dining at a table with other people, at the bar or wherever.

Having said that, I think you were correct in not making an issue out of it. After all, it’s just 10 percent off the check. So for example, $3 off a $30 check. But it’s the principle of the thing, just feels unfair. Btw Your neighbor got a pretty good deal though, a $10 coupon/voucher off of her lunch bill, so good for her.

By the way, Thank you for your service, your wife as well!

Agree about the military discount being denied is the principle of it. The money is a non issue.

JPSmoke 03-21-2024 04:48 PM

The $10 was for of a coupon, then a gift certificate. But if they opened by saying separate checks that then does not sound reasonable.

Velvet 03-21-2024 06:40 PM

Quote:

Originally Posted by Bill14564 (Post 2314134)
Well, that’s where I live so…

I know, that comment always makes me laugh… unless they are actually not living on this continent, internet is worldwide.

Pairadocs 03-21-2024 06:51 PM

Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??

Not sure, like you explained, sounds a bit odd, but only a few dollars. Do you suppose if the same situation applied, a senior couple came in, saw perhaps a younger nephew and his wife so joined them. Then IF the nephew and wife used some kind of coupon they had, would that mean the senior couple who joined the would NOT get the senior discount (assuming it is an establishment that gives a standard senior discount) ? Just seems strange, wonder if the server did not completely understand his/her training ?

Barborv 03-21-2024 11:44 PM

My take on this is that the coupon said (as stated by a response) "Not valid in conjunction with any other offer, discount or coupon.". Fine! But that should relate to your bill. If there are 2 separate bills, one has nothing to do with the other. The person paying their bill cannot use two discounts! So, then you should only tip on one bill and not the other at the table! Doesn't make sense. And as far as a military discount, you sacrificed to give us our freedom and our military and veterans deserve even more! G-D bless you for your service!!!!

Eg_cruz 03-22-2024 03:23 AM

Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??

There are a few restaurants with this policy. I don’t agree with it but if you read the promo certificate it probably has it stated on it.

Sandy and Ed 03-22-2024 04:59 AM

Quote:

Originally Posted by Eg_cruz (Post 2314251)
There are a few restaurants with this policy. I don’t agree with it but if you read the promo certificate it probably has it stated on it.

You are probably right but of course we did not know how our neighbor was going to pay her bill nor, if we had, would we have asked her for the certificate to review. Seems like many failed to read and understand what I thought had been a clear narrative. Thankfully not everyone. This has certainly turned out to be a tempest in a teacup

npwalters 03-22-2024 09:19 AM

a bit off subject but this reminded me of an experience years ago.

I was on a business trip and 4 of us went out to dinner. We sat at a table for 4 in a restaurant that was almost empty. We asked the server for separate checks (since we were on per diem) and were told they would not do that and for us to split the bill between us.

It was late and we did not want to go to another restaurant so we did this to make a point. Each of us moved to a separate table. The server (and manager) thought this was OK and we each got our separate bill. Sometimes a policy overrides common sense.

coffeebean 03-22-2024 01:31 PM

Quote:

Originally Posted by HoosierPa (Post 2314129)
This is a 1st world problem

We, here in The Villages, live in a first world. I'm so tired of hearing that expression. We are all damned lucky to live in our first world so, yes, any first world problem, effects us.

Off my soap box now. Carry on.

coffeebean 03-22-2024 01:39 PM

Quote:

Originally Posted by npwalters (Post 2314393)
a bit off subject but this reminded me of an experience years ago.

I was on a business trip and 4 of us went out to dinner. We sat at a table for 4 in a restaurant that was almost empty. We asked the server for separate checks (since we were on per diem) and were told they would not do that and for us to split the bill between us.

It was late and we did not want to go to another restaurant so we did this to make a point. Each of us moved to a separate table. The server (and manager) thought this was OK and we each got our separate bill. Sometimes a policy overrides common sense.

Reminds me of the diner scene from "Five Easy Pieces" with Jack Nicholson at his finest........

https://www.youtube.com/watch?v=PlwibCZbF8Y

Stu from NYC 03-22-2024 01:46 PM

Quote:

Originally Posted by npwalters (Post 2314393)
a bit off subject but this reminded me of an experience years ago.

I was on a business trip and 4 of us went out to dinner. We sat at a table for 4 in a restaurant that was almost empty. We asked the server for separate checks (since we were on per diem) and were told they would not do that and for us to split the bill between us.

It was late and we did not want to go to another restaurant so we did this to make a point. Each of us moved to a separate table. The server (and manager) thought this was OK and we each got our separate bill. Sometimes a policy overrides common sense.

Very strange policy

bilcon 03-23-2024 07:15 AM

Quote:

Originally Posted by LarryTheBird (Post 2313548)
Bonefish Grill may be remaned Bonehead Grill. That may be policy but it wasn't doing the customer right.

Walgreens does something similar, if you have a vendor coupon, they won't allow you to use your Walgreens rewards dollars.

That's different. One discount per person on the same purchase. No problem, but one discount per table? Seriously, I would have questioned that with the manager. Never mind being embarrassed with your neighbor.


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