Talk of The Villages Florida

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-   Restaurant Discussions (https://www.talkofthevillages.com/forums/restaurant-discussions-90/)
-   -   Bonefish Grill Strange Policy (https://www.talkofthevillages.com/forums/restaurant-discussions-90/bonefish-grill-strange-policy-348676/)

marsil 03-21-2024 05:42 AM

Forget it. Your choice to sit at that table. Don't be a village griper. Too many already. Move on.

Tom&Vicki 03-21-2024 05:45 AM

First, Thank you for serving your country, both of you!
Second, call the manger on the carpet for showing such disrespect for those who made the sacrifice.
Semper Fi

Sandy and Ed 03-21-2024 05:47 AM

Quote:

Originally Posted by huge-pigeons (Post 2313790)
This does not say ‘per table’. IMO, this refers to the person/couple per check holding the coupon, not the other people that might have a different discount on a different check. Bonefish doesn’t want 1 person/couple per check to apply multiple discounts.

Now that makes sense. Logical. However what happened to me seemed illogical. But nowadays- up is down, right is left, good is bad, bad is good, etc. Who am I to say what is logical anymore. Reason I asked you guys. I don’t chase discounts (I’ve got too much money in the bank to care) but I do question insanity occasionally. And no, I don’t worry about the 10% discount - just the policy. Either give it or don’t. Make up your mind.

Sandy and Ed 03-21-2024 05:48 AM

Quote:

Originally Posted by marsil (Post 2313811)
Forget it. Your choice to sit at that table. Don't be a village griper. Too many already. Move on.

Thank you Junior

Sandy and Ed 03-21-2024 05:50 AM

Quote:

Originally Posted by Rwirish (Post 2313810)
Makes full sense. One coupon per table regardless of how the bill is paid.

Maybe you should think this through again. We shared a table - not the meal nor the bill. Again, illogical

Ele201 03-21-2024 05:50 AM

Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??

I agree with everything you said in your post. A discount for being a veteran and a promo coupon or voucher are like apples and oranges. As it’s the restaurant’s corporate policy to offer military discounts to its customers, you and your wife should have received that discount — whether you’re dining at a table with other people, at the bar or wherever.

Having said that, I think you were correct in not making an issue out of it. After all, it’s just 10 percent off the check. So for example, $3 off a $30 check. But it’s the principle of the thing, just feels unfair. Btw Your neighbor got a pretty good deal though, a $10 coupon/voucher off of her lunch bill, so good for her.

By the way, Thank you for your service, your wife as well!

Sandy and Ed 03-21-2024 05:53 AM

Quote:

Originally Posted by frayedends (Post 2313633)
I'm guessing that the checks were separated at the end and I'm sure it all had to be rung up as 1 table when she was putting in the order. You probably could have gotten the military discount for everyone instead of the $10 promo.

I can understand the frustration but it's just a system issue.

That I would not do. I take mine and my wife takes hers. We are not opportunists bilking a generous establishments’s offer to discount our meal due to our service.

Sandy and Ed 03-21-2024 05:57 AM

Quote:

Originally Posted by Bill14564 (Post 2313598)
So now you know and can consider that when choosing a restaurant next time.

Not the server’s fault for a corporate policy but I wonder how well it would go over if you had a one tip per table policy and put the single tip in the check that received the discount. For some reason I believe that the two checks would then be seen as separate and each worthy of separate tips even thought they weren’t worthy of separate discounts.

Now that was funny. Good sense of humor. I don’t slight the waitress and I will go back to Bonefish. Food and service is great and bartenders know us. Makes my “perfect gin martini”, perfectly. I just have an issue with an insane corporate policy. Call it an itch that I just can’t scratch

arbajeda 03-21-2024 06:16 AM

Ask for the manager. For me it would be a matter of principle, something that I thought was wrong. Corporate policy? Let the head person tell you, so you can express to him/her your disappointment. Although you just might get an exception. If you don't ask, the answer's always no.

Cheapbas 03-21-2024 06:19 AM

Quote:

Originally Posted by retiredguy123 (Post 2313558)
FYI, here is what it says about the promo certificate on the Bonefish website:

"Not valid in conjunction with any other offer, discount or coupon."

Separate checks is not used “in conjunction”. The restaurant was wrong here. I’ve been in large groups that split the check many ways, never been an issue before.

vinricci 03-21-2024 06:23 AM

Brian99,
Jealous much?

elle123 03-21-2024 06:29 AM

Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??

The waitress should've accepted your military discount. If that's actually a "corporate policy" it needs to be altered.

Girlcopper 03-21-2024 06:31 AM

Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??

Most restaurants are like that and this has been in effect for many years. One coupon, gift card or discount per table. Not odd at all.

nova1968 03-21-2024 06:32 AM

Thank you for your service.
So you got shorted a few dollars, Is it that important to you that you post it or go crying to the Manager.
I’m a veteran myself and occasionally discounts offered are not recognized but I have more important things to do in my life than fret over being shorted a few dollars in a restaurant.
If you think the waitress shorted you by not recognizing your discount you could have not left a tip to compensate for your veteran discount.

mike234 03-21-2024 06:44 AM

Quote:

Originally Posted by Sandy and Ed (Post 2313526)
My wife and I went to Bonefish Grill on 466 for lunch and met a neighbor already seated so we joined her.

I told the waitress we were on separate tabs.

As requested, we receive separate bills. Our neighbor paid with cash plus one of those free $10 promo certificates.

Bonefish Grill honors military discounts and my wife and I are both 20+ year veterans. She returned with our credit card and told us that since “the table” used a gift certificate already we were ineligible to receive the customary military discount for our meal - only one discount to the same table regardless if on separate bills as a matter of “corporate policy”.

Sounded irrational to me but decided not to embarrass my wife, my neighbor or myself to call in a manager for a couple of bucks and let it go. But still…

My wife and I were dining together on a separate check, the neighbor paid her bill first while we waited to pay ours. Again, it just doesn’t make a bit of sense

What say ye??

the villages is loaded with cheapskates.


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