Brownwood Hotel and Restaurant

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  #1  
Old 11-14-2021, 09:50 AM
raklek477 raklek477 is offline
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Default Brownwood Hotel and Restaurant

I'm amazed at the lack of compassion displayed by the front desk of the Brownwood hotel. After a party of villagers was over I could not get to the drop off area to pick up my wife in her electric wheelchair because of motorcycles parked in the pick up area. Upon calling the hotel and talking to "Lisa" I was told the motorcycle group was fine, because they were staying there and that the village people were always complaining. I don't think I'll attend anything there again, and will not recommend them to anyone.
  #2  
Old 11-14-2021, 10:02 AM
charlieo1126@gmail.com charlieo1126@gmail.com is offline
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If your posting this I believe you , but I have a hard time imagining a customer service person in that hotel saying that
  #3  
Old 11-14-2021, 11:51 AM
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Quote:
Originally Posted by raklek477 View Post
I'm amazed at the lack of compassion displayed by the front desk of the Brownwood hotel. After a party of villagers was over I could not get to the drop off area to pick up my wife in her electric wheelchair because of motorcycles parked in the pick up area. Upon calling the hotel and talking to "Lisa" I was told the motorcycle group was fine, because they were staying there and that the village people were always complaining. I don't think I'll attend anything there again, and will not recommend them to anyone.
If they were parked in a "Fire Lane". Call the police.

BTW, thanks for posting. We will NOT recommend the hotel to friends now.
Social Media is a powerful thing. The hotel should know this.

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  #4  
Old 11-14-2021, 12:22 PM
charlieo1126@gmail.com charlieo1126@gmail.com is offline
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You wouldn’t recommend a place , over one anonymous post??? Well I guess some have very high standards .
  #5  
Old 11-14-2021, 12:28 PM
Marathon Man Marathon Man is offline
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Quote:
Originally Posted by charlieo1126@gmail.com View Post
You wouldn’t recommend a place , over one anonymous post??? Well I guess some have very high standards .
Your standards are fine.
  #6  
Old 11-14-2021, 12:28 PM
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We stayed there for a couple of nights before we closed on our house. We experienced great service. It's a nicely appointed hotel and all of the staff we encountered were polite and friendly. Maybe since we weren't officially Villagers yet we got treated better.. lol
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  #7  
Old 11-14-2021, 12:41 PM
Babubhat Babubhat is offline
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Yet another one post complainer. Not giving this any weight. One more for the ignore list
  #8  
Old 11-14-2021, 12:57 PM
Papa_lecki Papa_lecki is offline
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We had a great experience there overnight in August and at a function in October.
  #9  
Old 11-14-2021, 03:54 PM
Number 10 GI Number 10 GI is offline
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Quote:
Originally Posted by raklek477 View Post
I'm amazed at the lack of compassion displayed by the front desk of the Brownwood hotel. After a party of villagers was over I could not get to the drop off area to pick up my wife in her electric wheelchair because of motorcycles parked in the pick up area. Upon calling the hotel and talking to "Lisa" I was told the motorcycle group was fine, because they were staying there and that the village people were always complaining. I don't think I'll attend anything there again, and will not recommend them to anyone.
Sounds like she reads this forum and was telling the truth about Villagers complaining all the time.
  #10  
Old 11-14-2021, 04:10 PM
davem4616 davem4616 is offline
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I'd recommend visitors that we didn't have room for to stay there
  #11  
Old 11-15-2021, 06:11 AM
mkjelenbaas mkjelenbaas is offline
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I don’t know if I would rely on info on this site as most of the posts are negative- maybe your own experiences would better evidence-just saying.
  #12  
Old 11-15-2021, 06:55 AM
Babubhat Babubhat is offline
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Lovely place with decent TV residents rate.
  #13  
Old 11-15-2021, 06:58 AM
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Default Pick up

Quote:
Originally Posted by raklek477 View Post
I'm amazed at the lack of compassion displayed by the front desk of the Brownwood hotel. After a party of villagers was over I could not get to the drop off area to pick up my wife in her electric wheelchair because of motorcycles parked in the pick up area. Upon calling the hotel and talking to "Lisa" I was told the motorcycle group was fine, because they were staying there and that the village people were always complaining. I don't think I'll attend anything there again, and will not recommend them to anyone.
How were you then able to pick her up?
  #14  
Old 11-15-2021, 07:00 AM
Luggage Luggage is offline
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Did you go to the restauarant and announce loudly to please move or call the police to give tickets or talk to hotel????
  #15  
Old 11-15-2021, 07:08 AM
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Quote:
Originally Posted by Luggage View Post
Did you go to the restauarant and announce loudly to please move or call the police to give tickets or talk to hotel????
According to the OP, he talked to "Lisa" at the front desk. It is also unclear whether these motorcycles were illegally parked or not, since he was told by the hotel employee that they were "fine". I'm also not sure the police get involved in a parking situation on private property. Sounds to me like the OP usually gets the courtesy afforded to those in a wheelchair, as he should, but gets quite out of joint when that courtesy is not extended. Note: Courtesy, NOT legal right.
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