Darrell's 996 Bichara Blvd, Lady Lake, FL 32159

Darrell's 996 Bichara Blvd, Lady Lake, FL 32159

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  #11  
Old 04-26-2019, 04:35 PM
PNaughton PNaughton is offline
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Quote:
Originally Posted by n8xwb View Post
Some of my thoughts after reading your post.

1. I'm surprised as a primary rule for customer service is "the customer is always right"

That being said:

Why do you feel that you can avoid following their seating rule? Just because you think it isn't used doesn't make it so. Are you somehow special? Perhaps someone else had previously asked for the table you sat down at. Perhaps tables are assigned so wait staff have similar work loads. Who knows? I don't. You don't. Since I wasn't there, I don't know how this all went down, but I would like to point out that telling you, no, you can't sit at a table, is not being rude -- his table, not yours! And you certainly don't have the right to expect to sit where you want, when you want ( except of course at your own home).

For me, this feeling of privilege has run amuck lately. I see it with the examples of bad parking. I see it at our golf courses when my ball is embedded in someone's footsteps in a sand trap (oh no, what a lousy approach) that almost never gets raked. I see it when folks park using their "handicap" placards, then hop out of their Corvette or Miata and proceed with NO difficulty walking, at all. We all see it every single day. Another example -- how about the golfer ahead displaying a "reasonable accommodation ribbon", who then pulls up to within a foot or two of the green?

Over and over and over we all see it -- and as Florida gets more and more crowded we see it more and more.

Sure would be nice if EVERYONE backed off, and realized they are one of many, followed the rules, didn't complain when they don't get exactly what they want, etc. etc. etc.

We are all lucky to be down here, not working, enjoying the lifestyle, but no, we do not get special privileges, nor should we.

  #12  
Old 04-26-2019, 05:04 PM
Midnight Cowgirl Midnight Cowgirl is offline
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Regardless of all the comments stating pro or con thoughts, there is NO excuse for the way in which the CUSTOMER was treated.
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  #13  
Old 04-26-2019, 05:08 PM
bagboy bagboy is offline
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Originally Posted by Midnight Cowgirl View Post
Regardless of all the comments stating pro or con thoughts, there is NO excuse for the way in which the CUSTOMER was treated.
But, you were not there, you don't KNOW exactly what happened.
  #14  
Old 04-26-2019, 06:17 PM
JoMar JoMar is offline
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Quote:
Originally Posted by retiredguy123 View Post
I agree with the OP. Most restaurants will guide you to a table, but will let you sit where you want. I would not return to one that didn't. And, if the restaurant is not very busy, I don't like it when they try to seat people in one section instead of spreading them out. I try to go to restaurants when they are not busy so the noise level is lower. There is plenty of competition in the restaurant business, and I think they should be trying to satisfy the customers, not the servers.
Satisfying customers doesn't always mean doing what the customer wants since there is usually a difference in opinion. I worked for several companies that had rules, procedures, staffing etc. that tried to focus on the customer but also on profits and expenses, you know, that PITA bottom line. I know it's sometimes hard to accept, but the customer isn't always right. I do agree that if where you go doesn't meet your expectations then you should go and find a place that does.....asking a place of business to change what works for them to suit your expectations....well, don't think that's going to happen. And to the OP, Derick evidently explained the situation and it puzzles me why you ignored it.
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  #15  
Old 04-26-2019, 06:39 PM
Midnight Cowgirl Midnight Cowgirl is offline
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Originally Posted by bagboy View Post
But, you were not there, you don't KNOW exactly what happened.

No, I wasn't there and you weren't either, but you seem to not believe the OP. Why not?

I can only respond to what I've read -- to what the OP posted.

If what the OP has posted is exactly what happened, the manager had no right to talk and treat the customer in the way which was described. To be spoken to and then ignored? Sorry. The manager should be fired. You don't speak to or treat customers that way.
  #16  
Old 04-26-2019, 07:17 PM
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Fredman Fredman is offline
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Quote:
Originally Posted by Midnight Cowgirl View Post
Regardless of all the comments stating pro or con thoughts, there is NO excuse for the way in which the CUSTOMER was treated.
You can't say that because u don't know the other side of the story. I do because I spoke to the server and I can say after hearing both sides the sever acted in accordance to the way the customer treated him.
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  #17  
Old 04-26-2019, 07:32 PM
TheWarriors TheWarriors is offline
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People watch?
  #18  
Old 04-26-2019, 07:36 PM
Bogie Shooter Bogie Shooter is offline
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i have never been seated at a Darrell’s, always told sit where I wanted.....at 3 different locations. Has their policy changed?
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  #19  
Old 04-26-2019, 08:12 PM
valuemkt valuemkt is offline
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My favorite breakfast place.. i always sit at the counter .. in a clean space
So What's the REAL Story?
  #20  
Old 04-27-2019, 02:06 AM
Midnight Cowgirl Midnight Cowgirl is offline
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Cool So What's the REAL Story?

Quote:
Originally Posted by Fredman View Post
You can't say that because u don't know the other side of the story. I do because I spoke to the server and I can say after hearing both sides the sever acted in accordance to the way the customer treated him.

In case you didn't understand my previous comment, I reiterate . . . I responded to exactly what the OP said -- nothing more and nothing less. I had and have no knowledge of anything else.

Now -- were you there or is it hearsay on your part? Are you simply believing what the server said and is that "server" the manager? If the server you spoke to isn' the manager, it amazes me that server was able to stand there not attending to her customers' needs, while the entire episode took place.

It's a puzzlement, isn't it??!?
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