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-   -   El Santiago (https://www.talkofthevillages.com/forums/restaurant-discussions-90/el-santiago-15377/)

dillywho 08-01-2009 02:01 PM

Quote:

Originally Posted by krash (Post 217839)
And another suggestion - instead of splitting meals - why not just ask for the lunch menu! Less food... less waste!

Sorry, didn't mean to come across as defensive. Believe me, our home cooking is not gourmet so it is not cheaper for us to eat out. I would be happy to order from the lunch menu when it is permitted. There are very few places that offer it, but that shows that they could also offer smaller portions and do very well with it. Why not offer "heaftier appetite" choices and keep portions and prices reasonable? That makes more sense to me than the $5 charge to share. Betcha it would discourage sharing, too.

zcaveman 08-01-2009 03:02 PM

I know some places offer a senior menu which is smaller portions at a lesser cost. Although i have not found anyof those menus at the country clubs. Maybe they should try that.

kittylecroix 08-01-2009 03:03 PM

Sharing
 
My husband and I almost always share a meal, and it's because we don't want to overeat. We both agree that we have never left a place hungry when we split, but we're not stuffed either. What he does is double the price of the one meal, and tip based on that at 20%. That way the server isn't being short changed on the tip, and I don't think the establishment is losing out either. Better to sell one meal than none. We agreed if there is a line of people waiting we will both order a meal and take home half. That way the restaurant isn't losing out on that extra meal. I also have to add that we have never felt that the server was bothered by this at all, and in fact, usually places will split the meal in the kitchen and serve it on two plates which is going the extra step for customer service.

Hawkwind 08-01-2009 03:36 PM

Quote:

Originally Posted by golfnut (Post 217840)
Although it's a great concept, I've never been to a restaurant that offered a lunch menu at dinner time, not saying they aren't out there, just never found one.....GN

I was at Palmer last week at about 4:00 pm and they brought out both for me to choose from.

Raymond 08-02-2009 11:07 AM

Quote:

Originally Posted by golfnut (Post 217827)
We went to restaurant the other day and split an order of ribs, the waitress couldn't have been more accomodating she brought us 2 rolls instead of one and several extra plates so we had some for both the salad and the main dish all without being asked to, and there was no extra charge, we will be going back there again. If I go to a restaurant that charges for splitting we don't go back.

Sure, everything should be free, right?
- The extra dinner roll, free
- The lemon in the Water, free
- The waitress for 50 people who share the meal, partially paid by owner free,
- Bathroom use (Water, soap, paper towels, all free
- Dishwasher time for extra glasses, free
Dishwasher soap, free
Energy for dishwasher, free
Energy for AC (extra people, half charge), free

There a lot of people they like to have everything free. And if a Restaurant closes because too many people just split or not enough supporting a Restaurant, everybody is crying. It is a shame they have close the business, they was so good, I don’t understand…………

A Restaurant lives from Costumers. A good Restaurant provides good Food and good service to provide you an unforgettable meal and a nice evening. But what a Restaurant doesn’t need is people share the dinner and like to have everything for free.

Of course in today’s time and economy, no one has too much money to spend. But if you like to keep your Restaurant at your choice you should think about they’re expense.

And if a Restaurant charges a fee for sharing around $2, this is more than reasonable and should be gladly accepted. Otherwise McDonalds is may be a better choice for you.

Bonny 08-02-2009 11:17 AM

Quote:

Originally Posted by Raymond (Post 217958)
Sure, everything should be free, right?
- The extra dinner roll, free
- The lemon in the Water, free
- The waitress for 50 people who share the meal, partially paid by owner free,
- Bathroom use (Water, soap, paper towels, all free
- Dishwasher time for extra glasses, free
Dishwasher soap, free
Energy for dishwasher, free
Energy for AC (extra people, half charge), free

There a lot of people they like to have everything free. And if a Restaurant closes because too many people just split or not enough supporting a Restaurant, everybody is crying. It is a shame they have close the business, they was so good, I don’t understand…………

A Restaurant lives from Costumers. A good Restaurant provides good Food and good service to provide you an unforgettable meal and a nice evening. But what a Restaurant doesn’t need is people share the dinner and like to have everything for free.

Of course in today’s time and economy, no one has too much money to spend. But if you like to keep your Restaurant at your choice you should think about they’re expense.

And if a Restaurant charges a fee for sharing around $2, this is more than reasonable and should be gladly accepted. Otherwise McDonalds is may be a better choice for you.

:pepper2:Well said. And let's not forget the sugar that people put in the lemon water to make it taste like lemonade.

dillywho 08-02-2009 12:47 PM

Nothing Wrong with Being Reasonable
 
I still say that $5 per person on a $10-$15 meal is unreasonable. A reasonable charge could be acceptable ($1 - $2). That restaurant lost in many ways..1) no meals got ordered at that time, the people all left - cost, at least $20 - $30; 2) sounds like those people don't intend to go back ever and won't encourage their friends to go, either; 3) some on this board won't go in the first place if they like to share as opposed to overeat, waste, or carry out. Just looks to me like the $5 is costing them much more than the splitting would in the first place. Like I said before, serve smaller portions with a reasonable price and there is no need to split. I would rather go to a restaurant that states on the menu that splitting is not permitted than set a price to split. There are some restaurants that do this and I have seen that it is always the case at buffets which is reasonable. Years ago in Dallas, there was a cafeteria that you were allowed to go through as many times as you would like, but after the first time through you would be charged extra for whatever was left on your plate and there was no take out. It worked very well, too, because people would get only what they could consume. The people that try to make their own lemonade, etc. are the exception and not the rule. As for the A/C, bathrooms, etc. that is what's known as the cost of doing business regardless if it is a packed house or 2 customers or meals are split, and as such is tax deductible.

Raymond 08-02-2009 01:12 PM

Quote:

Originally Posted by dillywho (Post 217974)
I still say that $5 per person on a $10-$15 meal is unreasonable.

I agree here

Quote:

A reasonable charge could be acceptable ($1 - $2).
It is more than acceptable

Quote:

That restaurant lost in many ways..1) no meals got ordered at that time, the people all left - cost, at least $20 - $30; 2) sounds like those people don't intend to go back ever and won't encourage their friends to go, either; 3)
Most people think different. Most people accept a sharing fee, some view cheap do not.

Quote:

Like I said before, serve smaller portions with a reasonable price and there is no need to split.
Most people I know enjoy a good portion and would like to take it home for the next day lunch or for they kids. And there are a lot of people they are hungry and eat a normal portion and not a half. This your personal eating style not was most people like.

Quote:

The people that try to make their own lemonade, etc. are the exception and not the rule.
It is more and more happend. Seen this almost every day.

Quote:

As for the A/C, bathrooms, etc. that is what's known as the cost of doing business regardless if it is a packed house or 2 customers or meals are split,
Sorry but your calculating skills are not correct.
Double people using bathroom, using plates and silver ware and the room's AC (people heating the room up) but paying only half price (share) it's the same for the owner?
Think about that.

dillywho 08-02-2009 01:27 PM

Raymond,

You make some good points and some not so good. I don't care to be labeled as 'cheap' when I order water with lemon (one slice only). Why should I order restaurant colored water (tea) when I don't want or enjoy it. I drink water with most meals at home with the exception of breakfast. There are those that will abuse anything always...restaurant dining is not exception. If you don't believe me about the abuses and are a golfer, just look around there. It is also one of the reasons for the Guest ID changes.

As people age, they tend to eat less. I know this is fast becoming a not so old community, but what is wrong with offering smaller portions as opposed to oversized portions? Keep the larger portions on the menu, but offer the others as well. Then if they order the larger portion items and share, charge them then.

On another note not based on any of your reply, in any event, I say to all...don't berate the servers about it. They just work there and don't deserve to take the flack. Unless it has to do with their performance, be nice to them.

Raymond 08-02-2009 02:15 PM

Quote:

Originally Posted by dillywho (Post 217984)
but what is wrong with offering smaller portions as opposed to oversized portions? Keep the larger portions on the menu, but offer the others as well. Then if they order the larger portion items and share, charge them then.

A lot of Items is very hard to prepare in very small portions. Especially if you have a quality Restaurant and make food from scratch and not like many others from freezer to fryer food.
And small portions combinated with low money is more expencive.
Because the quality food Is cheap a lot more people come to the Restaurant just because of the price. More people means more enegry cost, more water use, more power use, more dishwasher, more server.........
That means the cost of the small portion will be proportional higher than the cost of a larger portion with less customers.

TrudyM 08-02-2009 09:14 PM

Just my expierience.
 
When I was growing up my family had a ski lodge. We tried two different systems. Family style with large platters of food with a per platter cost (one platter would feed three or so) and a per person plate charge of 50 cents (It was the 60's) for big groups, this helped cover all the kids and no food was wasted.

The second was for weekdays when we had fewer guests. We had a salad and split option. You bought a side salad and split the entree it worked out very well. People liked it better than a plate charge for spliting the entree. The note on the menu said save room for pie try our salad and split option. As my mom was known for her pies it was very popular.

Small portions of some items are impossible for the kitchen. Also people tend to gauge the value by the size of the portions. We found you could charge more for larger portions but charging less for smaller ones hurt business.

Just my expierience from the other side of the kitchen door.

cashman 08-03-2009 07:27 AM

The el santiago has the best chef in tv but since the new speaker
was installed inside the restaurant the noise from the outside entertainment prevents us from having a conversation without yelling at each other. The speaker is also very poor quality and therefore is irritating to the ears.

dillywho 08-03-2009 07:38 AM

Quote:

Originally Posted by Raymond (Post 217995)
A lot of Items is very hard to prepare in very small portions. Especially if you have a quality Restaurant and make food from scratch and not like many others from freezer to fryer food.
And small portions combinated with low money is more expencive.
Because the quality food Is cheap a lot more people come to the Restaurant just because of the price. More people means more enegry cost, more water use, more power use, more dishwasher, more server.........
That means the cost of the small portion will be proportional higher than the cost of a larger portion with less customers.

I understand that some things cannot be in smaller portions. However, some places offer a 'senior menu' which are smaller portions. Not every menu item is listed on it...only those that can be in smaller portions. I understand, also why country clubs don't offer this, but I don't think El Santiago qualifies as a country club. Since most of the business here comes from retirees, the idea of taking it home to the kids won't fly. I know my grandkids would rather go for a burger or pizza than stay home with restaurant left-overs. As for the energy cost, etc., why on earth would you want less customers just to save on the utilities? More customers = more profit, and you still get your cost of doing business write off on taxes. The big name air carriers haven't figured that out either and that's why they have added so many other charges in addition to their high fares. They could take lessons from Southwest. Southwest has lower fares and fuller planes and therefore, by operating on volume, don't have to try and make up for less than full flights.

chuckster 08-03-2009 11:50 AM

Quote:

Originally Posted by dillywho (Post 218095)

I know my grandkids would rather go for a burger or pizza than stay home with restaurant left-overs. .

May I suggest, McDonalds, Buger King, Steak and Shake, etc. Sounds like you all would enjoy the food, pricing, etc.

Raymond 08-03-2009 12:16 PM

Quote:

Originally Posted by dillywho (Post 218095)
As for the energy cost, etc., why on earth would you want less customers just to save on the utilities? More customers = more profit,

I thought that was clear.
More customers means:
- more heat from people, also more AC cost
- more Water use in Bathroom
- more paper towels
- more toilet paper
- more handwash soap
- more water glasses to clean means diswasher time
- more plates to clean
- more silverware to clean
- more dishwasher power use
- more dishwashersoap, cleanser and sanitizer
- more server
- more use of sugar, salt, pepper, ketchup, mustard, napkins
- extra rolls

This is all a major cost factor for a Restaurant.

And that all for half price because of shared meals?

No way. If anyone like to have shared meal they should not mind about a $2 fee for that. This is more than OK. People who complain about that little fee for all the extra cost hurt any Restaurant business.


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