The "Official" Fiesta Grande Mexican Grille Policy
 

I called the restaurant and spoke with the hostess. I inquired about their chips and salsa policy and I quote, "Two baskets of chips and two dishes of salsa per table are on the house. Additional servings are $ 0.75."

Me: "Is that every day at any time?". The hostess "Yes".

Time of call - 6:45 p.m. on 01/02/2013.

I realize that food isn't free for the restaurant but I have to say that I don't think I've ever seen an actual charge for the chips and salsa but I would imagine that the idea is to turn tables and serve menu items and drinks.

Just my $.02.

perrjojo, I'm sure in the scheme of your life our treatment at that Mexican restaurant that evening meant nothing. But after dressing up a little bit to enjoy an exciting anniversary evening together following a very difficult, grueling year and being in a very happy mood, the incident took the glow off the celebration. To receive the same treatment from this woman, who by the way spoke perfect English, the next time we were to be seated by her finished it for us. We had forgotten about the incident with her until she began the same tactics at this last visit which was the first time she saw us again.

We were baffled by her treatment, we're moving on. When we drop over $50. for our next Mexican meal, it won't be there. And if the OP and her husband dropped $50. to $60 dollars on food and beverage, perhaps the restaurant could have been gracious enough to provide them another 1/2 cup of salsa. This appears to be a case of "my ox isn't being gored so get over it". Just sayin......

I understand your frustration but after just reading that one of our TOTVs 17 year old grandson is in a coma and on life support with no signs of brain activity, it just reminds me that we ALL need to learn to let some things go. Don't go back to the restaurant if you so choose but don't let it spoil your day.

Reminds me of a humorous experience...once, in Puerto Rico, I went into a fast food burger joint. I asked for a "hamburguesa con queso, por favor". The young man didn't understand me, so I asked about 3 or 4 more times, getting slower and louder, lol. I finally walked over to the menu board on the wall and pointed to the cheeseburger.

I was lamenting my treatment to my husband. He, the eternal optimist, suggested, gently, "Perhaps he didn't understand your southern accent??"

I have been to the Fiesta Grande restaurant. Personally, I do not like the taste of their food at all. The tomato sauce is too sweet (the manager said they add sugar) and the ground meat did not taste fresh. Since I did not like the taste of the food, I am not going back. However, that is my personal view on the flavor of the food.

Everyone is entitled to their opinion.

WOW ! I have eatin here many ,many times and have requested special seating and have never had any problems.... I am not sure what is going on ,but on another related note maybe it's a budget thing....Olive Garden no longer gives free wine samples, so all you wine haters that take the free sample to fill up Aunt Marthas glass to give her a free glass of wine , the game is over....Just sayin , maybe this is there way to save a little, but the seating thing is rediculous...

There seams to be a pattern. We had a similar experience at this restaurant about 6 weeks ago.

My wife ordered chicken quesadilla which was served with a small cup of sour cream on the side. When she had eaten about half of the serving, she realized that she was almost out of sour cream and asked the server for more. As anyone would expect, he brought her another small cup.

When the check was delivered, I was surprised to see a $0.75 charge for the extra sour cream.

End of story... I paid the check and we left.

It was reported on the news earlier today that McDonald's, Wendy's and Burger King are slowly phasing out their dollar menus. It seems that the price of food is causing certain deals to be discontinued.

[QUOTE=Peachie;602760]
They were denied the ability to speak with the manager, which is recommended by everyone on this forum .

Actually, complaining to the manager isn't recommended by everyone on this forum. We expect that we'll love some places and not others. Some of us vote with our feet, and simply avoid places where we've had an unhappy experience.

I have heard enough to make an informed decision . I will NOT be going to this eating establishment. Thank you all for your most valuable input.

RJ Gators (LSL) charged extra for more tartar sauce for my fish and chips. Seriously?

Another time they tried seating us outside around the corner almost to Cody's and all by ourselves.

We walked out and voted with our feet.

Here's what I saw earlier in the news today re: Wendy's. They're not phasing it out per se - just revamping and expanding on the concept:

Wendy's Dollar Menu Set to Expand | TIME.com

As also noted in the above article, Mickey D's did something a bit similar back in the 3rd quarter, focusing more on marketing their lower priced items in an effort to improve profitability.

Haven't heard/read anything lately specific to Burger King on the topic.

Bill :)

I second that!!! Love it there. Margaritas are Super, too.

That makes 2 of us.:spoken:

Try Azteca restaurant on 301 in Wildwood (in the small shopping center where the post office is). Great, home-made Mexican food...with homemade salsa and chips, too. Really, really good food.