Originally Posted by buggyone (Post 567362)

I cannot believe that any group would arrive at 6:15 and sit around without food until 8:15 if they had an 8:30 show. Was no one keeping tabs on the time or was there just too much pre-dinner imbibing going on? The sentence in the OP's post of " It would've cost him pennies to at least comp our drinks!" leads me to think that might have been the case.

In law practice, it is always asked, "What would a reasonable and prudent person do in a given situation?" The reasonable and prudent person would not sit there until 8PM before asking a manager.

Originally Posted by damily (Post 566740)

Eight of us went to Glenview for dinner before a show at savannah this week. We arrived at 6:15 for dinner before a 8:30 show. We were seated at 6:50. After telling the waitress that we had a time constraint she told us the cook was running behind. At 7:55 we were still waiting for our dinners and asked the manager to check on our orders. He told us they were running behind and turned to leave. Our dinners were delivered at 8:15!!!! We were eating, paying the bill, having desserts to go and not happy. But the worst part is the callousness and inability of the manager to even care what we thought! He told us the waitress never informed him of our dilemma. Lie: we told him directly. Why blame the waitress? The next day we called to speak to the manager. Wait for this! He told us it was not his problem but ours! We should have planned better! I'm sorry but 2-1/4 hours for dinner should be enough time. He then told us that we should not go there unless we were a group of four! Believe that? That advice from the manager! Instead of garnering business he was turning it away! he should've simply said sorry, please come back and we will make it right; he lost eight return customers for life! It would've cost him pennies to at least comp our drinks! We have a choice where we eat here in The Villages! We will never go back to Glenview and wanted all of you to know about our experience.

Originally Posted by ndominesey (Post 568125)

I was dunmbfounded by the number of people who are so bent on getting something for nothing. You know the ones I am talking about. They are generally louder than most other folks in the room, insist upon telling the managemnt and staff how to do their job and when they order their food expect to have it served as if the place would go bust without their most generous; albiet demanding presesnce. You were warned by the waitress,
she just was not able to tell you what you wanted to hear.::cryin2:

Originally Posted by Shirleevee (Post 568161)

We were there that same night,we were a party of five and waitied about 15 minutes for a table (arrived @6:05). When we were seated our lovely waitress Marina, was told that we had time constraints and all went well. It was the first time I had been to Glenview and I would rate it a very pleasant experience. :angel:

Originally Posted by Shirleevee (Post 568162)

PS We were finished with dinner @ 7:45, our show too was 8:30