J.R. has about the most inept serving staff in any of TV restaurants. The service is abominal. Once there, most never repeat the performance.

Another response to my "guest comment" email:

Dear Charles,

Thank you for taking the time to let us know about your recent visit and your experience at Johnny Rockets. I deeply regret that your experience at Johnny Rockets was less than satisfactory.

We take very seriously any concerns our customers have and ask that you accept our apology for not meeting your expectations.

We have strict regulations and training programs that help us ensure our standards are being followed not only for the preparation of our products, but for the way they are served to our customers nationwide.

I assure you that your comments have not been taken lightly. As such, I have shared your concerns with the Johnny Rockets restaurant management team supervising this unit.

We hope you will give us another opportunity to serve you soon and want you to know that we value your feedback.


Sincerely,



Brett Babick, Vice President, Operations
The Johnny Rockets Group, Inc.

Hello everyone, I am the store manager and I appretiate all your comments, we are deeply sorry for all the bad experiences you guys had at our restaurant, as my boss said we are making the proper adjustments, getting more and better staff, we hope we get another chance

Sincerely,

Juan duque
General Manager

I read your bosses response. I saw only an apology and a statement saying that the comments were shared with the "restaurant management team." I didn't see anywhere that he said things were going to be changed.

I wonder what changes have been made. If there are "strict regulations' concerning training why weren't they enforced when the current staff was hired? Is there a new staff?

An apology is hollow if nothing is done to correct the problem. I'm also wondering if I went in there today, would things be improved remarkably?

The Worst in every way !!!!
 

As a retired restaurant owner, I find Johnny Rockets to be the absolute pits !!! My wife and I ate there twice a while back. The first time the place was messy and the service slow, the food was fair, but way over priced. The second visit was restaurant HELL !!! The place was filthy, the help was dirty and inattentive. After fifteen minutes the waitress noticed that they had a third couple in the place and took our order. Forty-five minutes later we interrupted their horseplay to ask about our food and she came back to say that the printer had run out of paper and our order had been lost. She re-entered our order and in less than five minutes we were served a miniature malt, a watered down soda, a very raw hamburger and a chicken sandwich that was bloody raw on the first bite !!!!!!!! I don't know how they could pass any inspection as I saw over a dozen serious violations from where I sat !!! I like Johnny Rockets in Nashville, but I will never, thats NEVER, go near Sumter Johnny Rockets again !!! Stay healthy, stay out of there !!! I regret that I paid for that crap that we could not eat !!! Steak and Shake is a far better deal, better food and very clean. Corporate should close Sumter Johnny Rockets, as should The Villages and the Health Department !!!

I felt that it was in the best interest of fairness to send this thread to Johnny Rockets home office. I went on line and found their "contact us" information. I then went to the "comment" section. It took me 10 minutes to fill out all the information. I took the time to fill it out because I think it's important, but I'm guessing most other individuals would not have spent all the time required to fill out everything on that forum.

The product you ate
The time you ate it
The date you ate it
The location of the store
Comments on the meal.
Your city
Your state
A cross street reference
Was it eat in or carry out
Your name
Your address
Your day phone
Your night phone
How many times do you visit per month?
How much do you normally spend each visit?
How many people were in your party?

Let's see if I get a response. I'll let your know if and when I hear anything.

I've had good and bad at JR's. The burger has been decent every time but the service has been, shall we say, seriously lacking. I haven't gone there in several months and really don't play to return. The last time there the restaurant smelled, the bathroom was semi-clean and the service was beyond bad.

Johnny Rocket's at the mall near our old home in California was a favorite place to stop and eat after shopping. There was nearly always a line but worth the wait.

After my experiences and the comments made here, I'm really afraid to try another one -- at least in Florida. It really is a shame a good chain can be brought down so much just by one bad franchisee.

However, going back to one of the original questions -- I vote for Cane Gardens burgers. Big and juicy. They drip just the way a burger should without being greasy.

Yeah, what happened to Johnnys. It was just a couple of years ago the place was good and now your lucky if you get waited on when there not even busy.. the servers appear to be apathetic. Such a shame the decor and location is perfect for The Villages. Must be management...something has changed..

I was there a few years ago with my nieces and nephew and it was OK.
 

I did not notice any glaring health code violations or anything like that which would prevent me from going back. I am just not that into greasy burgers anymore.

Five Guys Burgers &Fries
 

Heard Five guys was going to replace Johnny Rockets! Great Burgers and REAL French Fries!!!

What do you mean "replace"?

A new restaurant in Villages Crossroads. Five Guys....
 

I just looked at Five Guys' website and they are putting in a new restaurant at US441 and Rolling Acres Rd. 32159.

Good to know. Does anyone know which side of Rolling Acres Road yet?

I believe this is on the south side??
 

I got the impression that this will be on the South Side of US 27/441.

Maybe over by Kohl's(?)


.

Saw the sign in the Kohls, JoAnns, shopping center

right on the corner of the Best Buy side of the shopping plaza. Backs up to Rolling Acres........hope it is better than Johnny Rockets......although that souldn't be hard to accomplish.:confused:

sad
 

Sad about JR's....when they are good, like the one in Ohio, they are very good. I have not eaten in TV location, too many other resturants to try. Sorry to say, I will not even give it a go with these reviews. Another milk shake and fries, I coulda' had....