I have to agree with a couple of posters on this thread that it is so refreshing to see a positive and uplifting post. We have been besieged of late by a few negative, agenda driven, and even belligerent posters.

A friendly smile and attentive to ones needs is a recipe for success in any endeavor. Demeanor is a personal trait so those businesses that conciously recruit customer facing individuals with an inherent bubbly personality know this will only increase customer satisfaction. Panera Bread has always understood this tenet.

We went to Panera Bread at Sumter Landing this morning. They had 3 registers open and all of the employees seemed to be efficient and friendly.

My experiences at the SL Panera have run from satisfactory to great!

I am glad you had a good experience. I haven't been to the Brownwood one will try it but didn't return to Lake Sumter one. When we went the people were friendly but overwhelmed as it was high season. I am a fan of the chicken flat bread and get it here in Seattle all the time so I ordered the same and a cookie. They forgot the cookie so had to get back in line. The sandwich was about 1/4 filling of what I get in Seattle and instead of strips of grilled chicken it was shredded and tasted like it was from a can. Maybe they were running low on food or I hit a bad day, I hope so as I normally go to Panera alot

I would tend to believe it was an off day for you as it is usually good service.

There is no Brownwood Panera and I am not so sure there will be. McAlister's Deli is open and Toojays Deli is next to open so a third might be infringing upon that vertical.

Love my Pecan Rolls at Panella. Yes, love their service also. Don't mind the long line as long as I am met with happy and friendly cashiers. It makes my day.

love Sumter Landing Panera!!