Newly Renovated Hacienda Hills CC

Newly Renovated Hacienda Hills CC

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Havana
  #41  
Old 09-27-2018, 08:14 AM
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JSR22 JSR22 is offline
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Default Havana

Had a very good twin lobster tail dinner last evening at Havana. On Wednesday all bottles of wine are 50% off. They brought back the really good cheeses topped rolls.
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  #42  
Old 09-27-2018, 08:17 AM
Chatbrat Chatbrat is offline
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Big difference between Havana and these junk clubs, the primary one is the owner is hands on--and knows the restaurant business
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  #43  
Old 11-01-2018, 05:18 PM
eeroger eeroger is offline
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Went to Hacienda tonight (11/1/18). There were only 4 (including my husband and I) in the restaurant at 5pm. Service wasn't good. Had to get up & go to kitchen to find waiter who was shooting the bull with others. Can mark this off our list along with Havana who had equally bad service. Had to call manager to get bill.
Food just so, so at each place. Too bad. We loved going to Hacienda over the past 7 years.
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  #44  
Old 11-01-2018, 06:54 PM
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The service at Havana is excellent. We eat dinner there at least once a week. If service is not what you expect speak to the owner and manager stoppimg at every table.
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  #45  
Old 11-01-2018, 07:04 PM
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Quote:
Originally Posted by eeroger View Post
Went to Hacienda tonight (11/1/18). There were only 4 (including my husband and I) in the restaurant at 5pm. Service wasn't good. Had to get up & go to kitchen to find waiter who was shooting the bull with others. Can mark this off our list along with Havana who had equally bad service. Had to call manager to get bill.
Food just so, so at each place. Too bad. We loved going to Hacienda over the past 7 years.
We ate there today after golf; service was ok, food was meh.
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  #46  
Old 01-31-2019, 11:30 AM
eyc234 eyc234 is offline
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Took family member who was in Orlando on business and wanted to see The Villages. Took her out to what we thought would be a nice country club dinner. Had not been to Hacienda Hills since remodel so we arrived about 7pm. Walked in and could not hear anything as the entertainer that was there had the sound up so loud it made the two Nirvana concerts I attended sound like a string quartet. Waited at the front desk for 10 minutes for someone to acknowledge us. I know we should have left but it was getting late and did not want to run around to another place. Finally got seated and was handed a 1 page computer printed menu. Waitress took our drink orders after going to bar 3 times to see what wine and beers they had. First two orders for drinks, 2 Yeunglings & 1 Reisling, they were out. Go to order dinner and there were 2 back and forth with the kitchen as they were out of those items. Now mind you all of this is going on while screaming over the entertainment. The waitress drops the food and check and was nowhere to be found after that. Food was below what could be called country club food. Finally got another waiter to take the bill. After leaving and getting home my wife informs me that on the bill along with the food and drinks was a $5 per person charge for entertainment. This was not information that was provided to us prior to seating or ordering. She did not mention it when paying the bill as she could tell I was already agitated and embarrassed in front of our guest.


Left while apologizing to our guest. Absolutely the worst experience we have had at a Villages restaurant in our 10 year history here. Will not walk through the doors again until we hear of new owners and complete staff change.
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  #47  
Old 01-31-2019, 02:54 PM
starflyte1 starflyte1 is offline
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I agree. I do not see how it can recover from a bad reputation, until a new owner is in charge. Just a new manager doesn’t help, IMHO.
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  #48  
Old 01-31-2019, 10:11 PM
pauld315 pauld315 is offline
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Originally Posted by starflyte1 View Post
I agree. I do not see how it can recover from a bad reputation, until a new owner is in charge. Just a new manager doesn’t help, IMHO.
A business can't recover from a bad reputation when they keep doing the same things that earned them the bad reputation. I was there about 6 weeks ago and they pulled the same thing with the 5 dollar entertainment fee on me that I didn't notice until I got home. They never told me they were going to charge it when I came in or before I ordered.
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  #49  
Old 01-31-2019, 10:14 PM
retiredguy123 retiredguy123 is offline
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I would have paid 5 dollars to have the entertainers leave.
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  #50  
Old 05-10-2019, 09:34 AM
ctreick ctreick is offline
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We went for dinner and food was just OK. but the worst part is the sound/acoustics... there was music, which was so loud we couldn't hold a conversation. I also agree with optv above...take advantage of the wonderful outside ombiance and go for the 50's/60's Havana/Miami theme...do it up right!
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