Newly Renovated Hacienda Hills CC

» Site Navigation
Home Page The Villages Maps The Villages Activities The Villages Clubs The Villages Book Healthcare Rentals Real Estate Section Classified Section The Villages Directory Home Improvement Site Guidelines Advertising Info Register Now Video Tutorials Frequently Asked Questions
» Newsletter Signup
» Premium Tower
» Advertisements
» Trending News
» Tower Sponsors

» Premium Sponsors
» Banner Sponsors
» Advertisements
Closed Thread
Thread Tools
Old 01-31-2019, 11:30 AM
eyc234 eyc234 is offline
Senior Member
Join Date: Mar 2010
Posts: 235
Thanks: 168
Thanked 250 Times in 90 Posts

Took family member who was in Orlando on business and wanted to see The Villages. Took her out to what we thought would be a nice country club dinner. Had not been to Hacienda Hills since remodel so we arrived about 7pm. Walked in and could not hear anything as the entertainer that was there had the sound up so loud it made the two Nirvana concerts I attended sound like a string quartet. Waited at the front desk for 10 minutes for someone to acknowledge us. I know we should have left but it was getting late and did not want to run around to another place. Finally got seated and was handed a 1 page computer printed menu. Waitress took our drink orders after going to bar 3 times to see what wine and beers they had. First two orders for drinks, 2 Yeunglings & 1 Reisling, they were out. Go to order dinner and there were 2 back and forth with the kitchen as they were out of those items. Now mind you all of this is going on while screaming over the entertainment. The waitress drops the food and check and was nowhere to be found after that. Food was below what could be called country club food. Finally got another waiter to take the bill. After leaving and getting home my wife informs me that on the bill along with the food and drinks was a $5 per person charge for entertainment. This was not information that was provided to us prior to seating or ordering. She did not mention it when paying the bill as she could tell I was already agitated and embarrassed in front of our guest.

Left while apologizing to our guest. Absolutely the worst experience we have had at a Villages restaurant in our 10 year history here. Will not walk through the doors again until we hear of new owners and complete staff change.
Old 01-31-2019, 02:54 PM
starflyte1 starflyte1 is offline
Platinum member
Join Date: Jul 2008
Posts: 1,544
Thanks: 166
Thanked 166 Times in 36 Posts

I agree. I do not see how it can recover from a bad reputation, until a new owner is in charge. Just a new manager doesn’t help, IMHO.
Village of Hacienda East
Old 01-31-2019, 10:11 PM
pauld315 pauld315 is offline
Gold member
Join Date: Aug 2007
Location: NY, FL, PA, TX, NC, TV
Posts: 1,142
Thanks: 15
Thanked 47 Times in 33 Posts

Originally Posted by starflyte1 View Post
I agree. I do not see how it can recover from a bad reputation, until a new owner is in charge. Just a new manager doesn’t help, IMHO.
A business can't recover from a bad reputation when they keep doing the same things that earned them the bad reputation. I was there about 6 weeks ago and they pulled the same thing with the 5 dollar entertainment fee on me that I didn't notice until I got home. They never told me they were going to charge it when I came in or before I ordered.
"The secret of successful managing is to keep the five guys who hate you away from the four guys who haven't made up their minds." - Casey Stengel
Old 01-31-2019, 10:14 PM
retiredguy123 retiredguy123 is online now
Join Date: Feb 2016
Posts: 4,408
Thanks: 240
Thanked 2,096 Times in 800 Posts

I would have paid 5 dollars to have the entertainers leave.
Old 05-10-2019, 09:34 AM
ctreick ctreick is offline
Junior Member
Join Date: Aug 2018
Posts: 5
Thanks: 10
Thanked 0 Times in 0 Posts

We went for dinner and food was just OK. but the worst part is the sound/acoustics... there was music, which was so loud we couldn't hold a conversation. I also agree with optv above...take advantage of the wonderful outside ombiance and go for the 50's/60's Havana/Miami it up right!
Closed Thread

newly, hacienda, renovated, hills, place

Thread Tools

You are viewing a new design of the TOTV site. Click here to revert to the old version.

All times are GMT -5. The time now is 11:54 AM.