Customer Respect and Satisfaction
 

There are a number of things that help make a business successful. Some things that come to mind are: Providing a product or service that consumers want; providing a product or service that is of high quality; providing a product or service that consumers feel provide value for the cost; and a high level of customer service and satisfaction. I’ve never been to Ollie’s and probably never will. Why? One reason is because I don’t think the owner is very bright. Let’s look at this logically. Let’s say half the population doesn’t buy the mask thing. They would go to this establishment whether or not the staff is or is not wearing masks. Now let’s look at the other half that believe masks have some benefit (whether they do or don’t). Well, Ollie’s attitude just turned them off. So, why doesn’t his staff wear masks? Let’s look at all the negatives to wearing a mask. I guess one is the intolerable discomfort. After all aren’t they nailed or screwed onto the face? Oh wait a minute, they are cost prohibited. Those cheap 10 cent masks which cost $1.00 now will break the bank. If he has 6 staff members I guess that $6.00 a day will bankrupt him. So apparently he’s willing to turn away potentially 50% of the consumer base because they “don’t have” to wear masks. Pretty stupid to me. I prefer to spend my money at places that “appear” to be concerned with my health, whether they really are or not. Places like Walmart, Publix and Costco are not required to wear masks yet they do. Why? Because it makes some of their customers feel more comfortable.

Unless you are talking about using a N-95 rated mask, wearing a cloth or surgical mask is equivalent to erecting a wire fence to keep the mosquitoes out of your yard. They are ineffective and are mostly a "feel good" solution.

Many of us are informed, not paranoid, and we ARE staying home.

Coronavirus and age: Why Covid-19 is so dangerous for older adults - Vox

Masks
 

Sounds like the owner has a “bad attitude”. That said, although the mask isn’t legally mandated, it protects the customer not the employer. I’m with the OP on this one.

Never been but I'll be sure to support them now. So tired of all the people who complain about what others do or do not do.

But "Karen" you were so outraged you still made a purchase. Why not just walk out? According to what your major complaint is, spread of the virus, you did zilch to contain it buy making that purchase that was handled by someone w/o mask and gloves.

Do you see how ridiculous you look?

People need to get over this obsession with masks. Why do you think they are not mandatory? Because they don't really prevent you from getting anything. They just make people feel good.

Would really be interesting if we got the owner's side of the story.

Bella Cruz Dr. Near Subway on the north end of the shopping center.

Yet you still shopped there. If you were not comfortable, you should have left before making a purchase

No disrespect meant but if you felt that offended by the employee/server not wearing a mask , why in the world did you not turn around and leave without purchasing anything ????

Instead , you purchased your ice cream ..... I honestly don’t get it ......

Edit: sorry I didn’t read the previous 4 pages of posts to realize others made the same comment .....

And judging by many of the responses, mine was quite kind ..... ;)

Using a business is like a vote every day. Everyone has an opinion and each is sure they are right. I was in Japan in the 90s and a lot of people there wore masks for transmittal reasons. Their numbers look pretty good through the virus.

Japan.
 

I was there in the late 60s and masks were common then. Same story in a different time. What I don't remember is either group chastising or making fun of the other group. Very considerate and courteous of one another. I wonder if we could learn from their example?

Was in Vietnam last year , everyone in mask almost everywhere. Forward to May 2020=
Population about 100 mil - covid 19 cases -320 deaths from Covid 19 =0
Maybe they are/were on to something.

Thank you! Totally agree!

Actually, not totally correct.
 

Just an observation of this post. I think "obsession" might not be quite right here. People are "obsessed" with dogs, pickle ball, golf, etc. But not everyone with a dog or plays pickle ball or golf is obsessed. Not everyone shares your belief that everything is great and masks are useless. There is a lot of contradictory information and opinions going around right now. I'm guessing you may have noticed this. With this in mind, perhaps you may be able to understand why someone might want to try to lessen their sharing of potentially harmful droplets from sneezing, coughing or even talking.
As to your statement that masks don't keep you from getting anything, I might offer that, depending on what mask one uses, it may keep you from getting a snoot full of pollen, a mouthful of love bugs, and may even lessen the degree to which one may be exposed to any number of potentially harmful particles, chemicals, germs and bacteria.
Things are not normal right now and a lot of folks are stressed for any number of reasons. I would like to suggest that we all show a little compassion for each other and try to be a less judgmental.

Surgeon General says cloth masks don't work. If they did everything could be 100% open. Masks are just for show. If the server doesn't have covid you won't get it. If she does, her mask wont do you any good if she hands you an infected cone.

With all due respect, why would masks be recommended by the CDC? “CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain”.

Maybe they take hydroxychloroquine like Trump!
 

No matter, RESPECT is a keyword, and those small business owners should encourage to comply with the guidelines! You can ask if the employee takes a hydroxychloroquine pill or not.

:a040:

so funny you posted this because i went in last week & the girl had to pull the mask down so i could understand what she saying:icon_wink:

You don't. When it is impossible to wear a mask, such as when you are eating or drinking, it is imperative that you keep your distance from other people. Sometimes, it is not feasible to keep a 6 foot distance from a server so the server should get in the habit of standing back if it is possible. There is no perfect solution to this pandemic but we must do the best we can to not spread this virus and keep ourselves safe.

~~~

Hmmm. I'm starting to wonder about your problem solving. :)

That is true of the wearer of the mask. However, the wearer of the mask, who may be an asymptomatic carrier of the virus, protects the people around them by blocking droplets from their nose and mouth. Droplets are the mode of transmission of the virus. One way to mitigate this deadly virus is by wearing masks. Home made masks are extremely effective at blocking droplets. Have a look at this video......

How a mask blocks droplets - YouTube

I don't wear gloves. My mask is made of two layers of paper towel, one layer of printer paper and 2 layers of tissue. It is disposable so I wear a new mask every time I go into a store where social distancing can not be guaranteed. This includes grocery stores, pharmacies, warehouses, and retail stores. My mask always looks pristine because I discard it after I wear it one time.

My mask blocks droplets so I can not shed virus into the air if I ever become an asymptomatic carrier of the virus. I am keeping you safe, not myself.

Costco requires masks be worn by all employees and all customers. Good for them!!!

Oh my goodness. This is a perfect example of someone who it truly misinformed. I guess this boss doesn't know that an asymptomatic carrier of the virus can infect people around them and not even know it. I'm afraid there are too many people who are not informed like this boss.

Another uninformed person.

Originally Posted by ts12755
Trouble maker... I won't go to a restaurant where employees are wearing masks. It makes me feel like I'm there to spend money and these people are sick and diseased. Just take their temperature. Troublemakers should stay home

Replying to the above quote.........
Have you not been watching news media and Coronavirus updates for the past two months? You can not be serious that you think someone with a mask is sick and diseased. It is just the opposite. People are wearing masks because they feel fine and not sick but do not know if they may be an asymptomatic carrier of the disease. Would you prefer to be in contact with someone without a mask but is an asymptomatic carrier of the virus? Think about that!

Agree, home made masks are ineffective to protect the wearer of the mask. However, the mask blocks droplets which spew from a person's nose and mouth which carry the virus. Let's not forget many people are asymptomatic carriers of the virus. Masks protect the people around the wearer of the mask. Your mask protects me and my mask protects you. This is a very easy concept to grasp yet I see your sentiment by many posters on this forum which speaks to only half the equation.

Another uninformed person. Sad.

Masks mitigate the virus by blocking the droplets that contain the virus. Of course, they are on to something. Unfortunately, Americans will not be as compliant. I have a feeling, after reading many of the comments on this forum, that many people do not understand what the mask actually does to mitigate the virus (in other words....prevent the spread of the virus).

If the server is an asymptomatic carrier of the virus and she hands you a cone, I would hope she has washed her hands before she handed you the cone. Isn't that what food servers are supposed to do even prior to Covid guidelines? If the server wears a mask, you will be protected from her virus shedding even when she breathes or speaks to you. The server wearing the mask will also prevent him/her from touching his/her nose and mouth so he/she will not pick up the virus on his/her hands.

This is how we Americans can mitigate this virus........wash hands frequently, wear masks when you can not social distance yourself from others and distance yourself when you can.

It’s amazing that you can breathe through all that at all !!!!

Sounds difficult to breathe through but it really isn't. It is also very comfortable and fits against the face very nicely. The doctor who came up with this design tried several prototypes for the mask says it is good for 4 hours before you should change the mask. I like that it is disposable and it takes me about a minute to put it together.

Wait.... You felt so uncomfortable that you remained in the store and actually bought the food? Then complained about it after the fact?

You’re a little late to the party . That observation has been made multiple times already....... I was late too cause I didn’t feel like reading multiple pages of posts .....;)