Went back to try the fish & chips, hoping it was not too greasy. Well, it wasn't, but the two pieces were overcooked and dry, instead. The good news is that the beer was really cold. Unfortunately the fries were cold too.

As the General Manager of O'Shea's, let me start of by apologizing to the guests that had a bad experience on Wednesday night. We are definitely aware of our shortcomings on this particular evening. Not to make excuses, but to try to explain why such a night happened, I had 2 employees decide not to show up for work and one who came in sick that we sent home. Our policy is not to allow a sick employee to work and infect others, especially our guests. While it was noble for that employee not to call and try to come in, it did not leave us time to cover his shift. Myself and my other manager on duty tried to fill some of the positions, but that left other areas ignored. No excuses, we didn't perform. We are currently trying to replace the staff that decided not to come in and negatively affect the hard working ones that did, problem is, as many on this website noted, good employees are hard to find. Anyway, again I am personally sorry and anyone who had a bad experience please ask for me and I will do my best to make things right.

My wife and I go there quite frequently. Love the staff and service. I've always had good food. It is not Vic's Embers...It is a sports bar and pub. You should expect pub food, not fine dining. I will continue going there.

We go to O'Sheas quite often and really like it there. There are several things on the menu we like. The Rueben, haddock & burgers are 3 of my favorites. They also have a killer bread pudding !! Food prices are great as well as the drink prices. I'm sure they are working hard to get a reliable staff in place. Not always easy to do. They also have several nights of entertainment which is a nice plus. :D
We were there the other night and a couple had the prime rib and said it was delicious. It must have been because they ate it all. LOL
I hope everyone gives them another chance. It's nice to have lots of different restaurants to go to.
Hope everyone has an awesome day !

Mike, thanks for posting on TOTV.
It is discussed here ofter if one should bring to the attention of the manager on duty any perceived issues. In my opinion this should always be the case, others say, "I should not have to tell managment of problems......they should know".
I just don't see how you can fix something......if nobody tells you.
What's your opinion?

There are many business owners who take the time and trouble to monitor TOTV for comments about their businesses. I think this is a good idea, and I appreciate those that do so. (Stellar is another.) Sometimes people just don't want to make a fuss in public. Sometimes the manager is too busy to approach, as was probably the case with Mike as he had two no-shows and a send-home, so he was helping serve.

There are different ways to handle a problem, and different personality types of customers. Some are assertive; some are not. Some are realistic; some are unforgiving. I applaud the business owners who take it upon themselves to monitor the forum and customer review sites to get a sense of what the entire customer base is thinking.

As it turns out, we will be trying O'Shea's due to the good reviews given in this thread.

The Ole Speckled Butter Bean you say...not a good bench mark. Gone as the say with the wind. Or if you prefer Ba Bye.

Mike,

This doesn't excuse the rudeness of the woman that came to our table that said she was in charge of the kitchen. She needs to stay in the kitchen and not interact with customers.

Bonnie, heard the singer say hello (he was great and came around to all of the tables during his break) and realized it was that Bonnie from TOTV.

Didn't want to bother you and also just wanted to get going.

I will say we all were surprised how empty the place was given the 2 for 1 burgers and the B/W event going on.

Ariel was wonderful. She got a big tip.

Not to say employees should not be treated better, however, if they got everything you suggest........would you then pay the higher prices?

Thanks for your post
 

Thanks for your post. I've read all the posts and it appears you had employee "problems" all the way back into July. It is well known how difficult it is to find and keep good restaurant employees. Employees are going to work and stay working in the places where they have good overall working conditions including wages and benefits.

I suspect that there is considerable competition for good cooks, servers and other restaurants employees in TV. So called Mom and Pop "shops" have a difficult time staying in business. Oshea's is a sports bar and as such will make most of their profits from drinks not the food they serve. That said--- Oshea's might want to adjust their food menu to something they can deliver to customers in a satisfactory manner.

Since we drink very little and the Sports Bar scene is not where we regularly eat, I doubt we will become a regular customer of this restaurant. We do like to support Local business and I wish Oshea's the best.

A good server in a place like this can easily earn 3 times the minimum wage if they choose to apply themselves.

Good for Mike for manning up and explaining the situation. :clap2:

You are correct it does not excuse that , as I do not have a female running my kitchen I took your situation to coach all my employees. I brought everyone in early (paid) to discuss the details of Wednesday and the corrections to be made. As for the treatment of my employees, I do the best that my price point allows, I always support them when they are correct and coach them when they are wrong. I feel that if I have to fire someone, unless for gross negligence, it is my fault. I have never asked them to do anything I wouldn't. My whole point for my original post was to apologize and let people know it was an aberration not a regularity. Again I am personally sorry for Wednesday.

Most of us got it.........................

Obviously you found a job that gave the benefits
And well they deserve it

It's a restaurant! No different than any other restaurant. They pay the waiter minimum and a good server can make decent money. Why pick on O'Sheas?

The manager sounds like an upfront guy. Let's see if he can coach them to success. I'll give em a try next week (haven't been in many months).

:BigApplause::BigApplause:

His explanation does not address tha many post that omplain about the quality of the food. Poor food is the responsibility of the manager and or owner.

Sometimes your damned if you do or damned if you don't.

o sheas never again
 

I have never eaten there but for the manager to come on this forum and apologize is something I respect and because of that I will give it a try and hope it is better. I really would like to see this place make it of course it all starts with the people that run it and work there.

So then who was the woman that came to our table representing herself as the kitchen manager?
You seem to have many excuses.
We really weren't that upset but now stating their is no female in the kitchen and obviously she came to our table AND was rude makes your apologies ungenuine.

????

Oh, you should have said hi ! :D I think it was also a little less busy with all of the Halloween activity and parties going on. It is a little more challenging for them because they are on the other side of 44. I do know they are listening to the customers and are really working hard to succeed and give the customers what they want.
Hope you have a great night !!

Believe me my apology is sincere and I used your post as a teaching tool and motivation to pull off a successful day today. For that I thank you and appreciate you bringing the problems of Wednesday to my attention. While I have an idea of how the miscommunication may have arrived and who it may have involved, I felt it was better used to coach my entire staff and not single out one individual and ruin them for the upcoming shift. I am not making excuses for our poor performance, I merely was trying inform of unforeseen circumstances that led to our failure. I personally take the blame for the problems you and anyone else have or have had with my establishment. No excuses, everything begins and ends at with me and I accept that responsibility. I failed you on Wednesday, for that I am again sorry.

I learned that nobody is perfect, even not complainers. I came around the world and lived in many different countries and enjoyed the different kind of meals in these countries.
Nowhere I had really problems with the food because I had to learn that everybody was individually different, cooking differently….. and that was what I am looking for.
If I have a problem with the delivered food I would talk to the manager or chef, and I am sure that will solve the problem very fast and I do not have to use my computer.

I think he said he does not have a gal "running" his kitchen. Sometimes you have to cut forum posters a bit of slack as you interpret their words.