Talk of The Villages Florida - Red Sauce in Sumter? Never Again!

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One part of OP's post is being over looked, " after checking the reservation list" the table was available. They were moved to an "available" table. Noting that the table is now occupied is not the job of the customer.

If I was half way through my meal and was told to move, I would not ! The way patrons are treated and talked to by some employees is unacceptable and should not be tolerated.

Quote:

Originally Posted by Garywt (Post 2070720)

Strange , yes, but my guess is the waiter should not have moved you in the first place. Sorry you did not like your meals. Redsauce is one of our favorite restaurants and is ranked very high on review sites. Hope you find another restaurant to your liking.

just guessing here. but the table was all ready reserved for a certain time. since it was empty before it they moved you. I'm thinking, and have no idea how they do this, is that they reserve tables with so much time allowed for dinner and rotate for the next seating guests. Unfortunately some dinner guest stay the whole night at the table to enjoy the entertainment. They try to avoid that. but to me, they should of said, you can move to that table but we do have reservations coming in 45 minutes and you need to be finished and move. then it would be your choice.

Last time we went to Red Sauce the bathroom was filty

Quote:

Originally Posted by BrianL99 (Post 2070694)

I had the weirdest restaurant experience I can remember, at Red Sauce last night.

A friend drove down from Lecanto, to see a singer he knew, who was singing at Red Sauce last night.

We were seated at a table, without a view of the "stage" area. Before ordering, we noticed the table next to us was empty and had been, for 30+ minutes. As that table had a view of the entertainment, we asked our server if we could move to that table. After checking the Reservation List, he came back and told us the table was available and moved us.

1/2 way through our meal (45 minutes after we had sat down), the "host" came over to us and insisted we move from the table, as it was "reserved". We were 1/2 way through our meals. He didn't even do the "moving", we did.

In what universe is that acceptable hospitality service in a restaurant?

As an aside to the incompetent management, my friend's steak dinner was OK, my Chicken Piccata tasted like a "Stouffer's Frozen Dinner", not fully microwaved. I sent it back once, but when they still couldn't manage to do any better, I gave up.

The tablecloths were dirty, dishes had stuff on them and water glasses, urg

Quote:

Originally Posted by jimmy o (Post 2071117)

I am understand your frustration. I like Red Sauce and hope this type of thing doesn’t happen to me. Usually a restaurant would ask if a party minded moving.

But for those who have answered that they would refuse to move, I’ll say this: you are a quest in their establishment. If you are told to move and refuse then the police would probably be called to move you. The same that would happen like on an airplane. See what would happen to you took someone’s seat in a biker bar and refused to move when told.

Let the police come. The scene will be villages news worthy. They need to live with there mistake. That will be great for business

Quote:

Originally Posted by jimmy o (Post 2071117)

Calling the police because they refused to change tables is not going to happen. Do think the police have better things to do. Wonder if the owners of Red Sauce are reading this thread and cringing. If so suspect host/hostess is probably looking for a new position.

Why couldn't they just give the reservation people the first table. I would have refused to move in the middle of my dinner. That was so rude of Red Sauce.

It's not worth getting worked up. Years ago, when I was very young we took a trip to St.Martin. We stay in a time share, suggested by our travel agent. In the middle of our stay we got a note telling us to pack our stuff, we were being moved. There was 6 of us including a baby. It took them over 6 hours to clean our room which was still dirty. Talk about ****ed! We were in another country and had no choice but to agree. STUFF happens. Let it go and enjoy the other good restaurants, they're building more every day!

Quote:

Originally Posted by BrianL99 (Post 2070694)

1/2 way through our meal (45 minutes after we had sat down), the "host" came over to us and insisted we move from the table, as it was "reserved". We were 1/2 way through our meals.

At the point you should have simply left. I would have. If they want paid, they can leave you in peace to enjoy your meal.

Quote:

Originally Posted by BrianL99 (Post 2070694)

Well, to tell the truth, I NEVER felt good about any restaurant experience. US people dine out more than even the French people. And the average waistline in the US is at the top end of the world list. I have gotten sick from mild food poisoning many more times from a restaurant than from eating at home. I have the opposite of a castiron stomach and I always wonder about the clowns preparing the food - do they have CV or something else and sneeze in the food? I never really enjoy a restaurant meal because it wastes a lot of time and costs too much. As far as an "experience" goes, I would rather use my money on the experience of going out to a movie or even a concert as compared to a
restaurant. If I am forced to go out to eat, I will choose Subway because I can see that they have gloves on and you can see them preparing the food. Also, the wait time is normally much less - the food always tastes good to me and I can season it however I want and I have never gotten sick there.
........I just wrote this to show that restaurants do NOT appeal universally to everyone. If it works well for someone else - more power to them. But, as proven by the subject of this thread.......restaurant-goers can not expect a great experience all the time. They will have to learn to accept the bad experience with the good ones.

Quote:

Originally Posted by jimjamuser (Post 2071283)

https://media4.giphy.com/media/ifB6S...xNt9cl/200.gif

Just curious. What does it mean when you quote a post, but provide no comment?

Quote:

Originally Posted by retiredguy123 (Post 2071307)

Just curious. What does it mean when you quote a post, but provide no comment?

I dunno. Why do you ask?

Quote:

Originally Posted by JMintzer (Post 2071318)

I dunno. Why do you ask?

As I said, just curious. I don't get it.

Quote:

Originally Posted by CWGUY (Post 2070913)

:ho: Thank you Brian. Hope other restaurant workers and owners are reading. I have food and drink at home.....I go out for SERVICE. :)

I wish someone could explain to me - what is so great and beautiful about "SERVICE"? I find it totally obsequious and phony. Someone like a young host smiles at you (or anyone) with a smile that both parties know they don't mean. They would likely ignore you (anyone) if they walked by on the street. They do it to SELL you an illusion of something called "SEERVICE". The customer BUYS into this illusion. "here sir/madam" is this wonderful thing called a table and chairs - enjoy"! Then after some unknown period of time, along comes the "waitress/waiter" - another fake smiling character in this repetitive PLAY of illusion. So, on and on it goes until the bill comes and then paid and out the door, you go.....hi, ho you go. Then the judgment time comes - "we liked the dessert but my steak was a little overcooked" etc. Then the brag or complain to your friends time comes. Red Sauce restaurant was good or bad. People try to justify the "SERVICE" or atmosphere experience by sharing with their friends how wonderful or terrible that experience was. Either way, you are HOOKED into duplicating that EXPERIENCE over and over until you get it right!