Originally Posted by arickis (Post 2038678)

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

Originally Posted by arickis (Post 2038678)

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

Originally Posted by Aloha Cleaning (Post 2039010)

You posted this very same story on Nextdoor. Makes me wonder are you just trying your best to slam their restaurant. Over one bad experience you had you want everyone to boycott Millers. Experience’s aren’t always perfect especially these days. If you were that upset you could have just left. Instead you chose to stay and now complain everywhere you can. Let it go and move on. Life is not always what we want it to be.

Originally Posted by arickis (Post 2038678)

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

Originally Posted by MDLNB (Post 2038680)

Wife and friend went there this week for lunch and enjoyed it. I have never been there...yet.

Originally Posted by arickis (Post 2038678)

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

Originally Posted by arickis (Post 2038678)

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

Originally Posted by Ele201 (Post 2039162)

I don’t blame you for being upset after that dining experience. And you were in a bind when the meals arrived — you’re starving at that point, so should you eat or refuse the cold food? I agree that the restaurant should have comped your food, or given you something on the house, at least.

But sometimes, that’s how it is. There’s a shortage of restaurant workers in The Villages, and some places get very backed up with an influx of customers. We go out a lot, and I’ve had similar experiences. Like this one: Went to Prima in Brownwood Paddock recently, just wanted something simple so ordered pizza and a cocktail. I waited, and waited. After awhile I could see my drink had been prepared and was sitting at the bar. I thought about getting it myself! The waitress still hadn’t come after 20 minutes, so I flagged down another waitress, and she went over to the bar and brought me my drink. My waitress finally showed up, with cold pizza. I ate it anyway. It was just a pizza, but if it had been a steak or pricier item I would have refused it.