[PompeyKing]

We went to Wolfgang Puck’s restaurant at the Brownwood hotel for our 40th anniversary dinner. We wanted to sit outside even though the hostess tried to get us to sit at the bar. We felt safe as the tables were spaced properly and all the staff had mask on. While we were waiting to be seated we noticed the tables and chairs being sprayed and wiped down. Overall we had a nice evening and enjoyed the food. There were a few problems which I will identify for you. First, the service was very very slow. When our wariest finally showed up she said she wasn’t told she had a table outside. We gave our drink order and ordered the shrimp cocktail for our appetizer. Some time later the appetizer arrived and the person who brought it asked if we needed anything else. We said that the cocktails we ordered would be nice. Shortly our server arrived with our drinks and said she wasn’t notified that they were ready!! My husband ordered a Kettle One Vodka Martini, dry, straight up. I had one of there speciality cocktails. The martini was very very weak..... a martini should have a bite to it, but this was not a good drink. We had our cocktails and finished our appetizer. Our server came and took our dinner and a second round of drink orders. She took away the empty drink glasses but left the “ice” bowl that the shrimp was serviced in on the table. We moved it out of the way because it was “sweating” and the ice had begun melting. My husband ordered a beer to go with his Pork Schnitzel (I had the same dish) and I ordered a vodka & cranberry drink. As we waited for our drink to arrive someone (I’m guessing the manger) came buy and asked how things were going, we said okay and he asked what about the service. We told him it was slow. (Seems strange that they would bring up the service!!). My drink was very very weak, the look and taste was just cranberry juice. When I received the bill, I noticed that they charged me for a Kettle One drink when I had only asked for vodka. I think we both will just stick with beer next time. Our food was good and we enjoyed our evening our. We will consider going back but will probably just go for a pizza or burger.

[Stu from NYC]

Thanks for the update.

Wonder how often Puck comes to see how things are going?

[Aloha1]

Originally Posted by Stu from NYC

Thanks for the update.

Wonder how often Puck comes to see how things are going?

Wolfgang licenses his name for these restaurants but he is not involved at all in their operations. Which is a shame.

Same thing with Roy's. Yamaguchi licensed some recipes and his name for the Mainland operations but kept the Hawai'ian ones for himself.

[Stu from NYC]

Originally Posted by Aloha1

Wolfgang licenses his name for these restaurants but he is not involved at all in their operations. Which is a shame.

Same thing with Roy's. Yamaguchi licensed some recipes and his name for the Mainland operations but kept the Hawai'ian ones for himself.

Since his name is on the door would think he would be interested enough to see how they perform.

[dewilson58]

Originally Posted by Stu from NYC

Since his name is on the door would think he would be interested enough to see how they perform.

Don't forget Guy Fieri's place.


Usually they come for the opening and that's it.
These people usually don't have the infrastructure to maintain quality.

[Stu from NYC]

Originally Posted by dewilson58

Don't forget Guy Fieri's place.


Usually they come for the opening and that's it.
These people usually don't have the infrastructure to maintain quality.

Was that the one in NYC that brought new meaning to awful?

[dewilson58]

Originally Posted by Stu from NYC

Was that the one in NYC that brought new meaning to awful?

In LSL

[Chi-Town]

Watched the bartender make a mixed call drink. It was a measured single shot pour. How pathetic.

[davem4616]

takes a while for a new eatery to get things going smoothly...but with service like you mentioned I'll wait quite awhile before trying this venue

[JGVillages]

Originally Posted by davem4616

takes a while for a new eatery to get things going smoothly...but with service like you mentioned I'll wait quite awhile before trying this venue

Many new eatery’s in TV have failed because here, as opposed to other cities, the word spreads fast immediately after opening, so “taking awhile to get going smoothly” here can be the kiss of death.

[JSR22]

I have eaten there at least 15 times and the service has always been extremely good. Stuff happens a few staff members could have called in sick. I only drink wine and find the pours are fine. I tried to make res for dinner next week and inside dining in the evening was booked I was able to get lunch. It is a very good restaurant and will continue to eat there.

[Stu from NYC]

Since they make their money selling alcohol would think that they would make sure that was down pat early on.

[davem4616]

Originally Posted by JGVillages

Many new eatery’s in TV have failed because here, as opposed to other cities, the word spreads fast immediately after opening, so “taking awhile to get going smoothly” here can be the kiss of death.

so be it...they should have researched and known this to be the case (if it is) and trained their staff appropriately.

that's a fault of management

[Stu from NYC]

Originally Posted by davem4616

so be it...they should have researched and known this to be the case (if it is) and trained their staff appropriately.

that's a fault of management

Doesnt seem like they have much in the way of management.

[JoMar]

Originally Posted by Stu from NYC

Since they make their money selling alcohol would think that they would make sure that was down pat early on.

Based on their food prices I suspect they make money on that side as well.....we enjoy it.