You’re not alone. I had the same issue. Only on CBC and NBC football games. I gave up trying to reset SAP

1 (800) 934-6489

open a google search browser—type in xfinity call back—schedule a call back. Works well, they will call you back at the designated time. We have used this method 3 times. They told us about it at the Xfinity store on 441.

Language
 

Have you at least tried to use closed caption, and if so, is that in English? Just curious!

Are you saying that you are getting the Spanish versions of the games or are the menus in Spanish when you browse the various Xfinity options? I think some of the suggestions here are for having menus in Spanish.

There are both English and Spanish versions of games. Could you have selected the Spanish versions? I’ve made that mistake.

I suggest you double-check the channel number you have tuned into. Xfinity has hundreds of channels and repeats of the major networks are in different languages.

There is a language setting. Press A on the remote and it will bring you to XFinity Help. And if you press B it will bring you to Language Choices. They are the tiny buttons surrounding the button you see that lights when you pick up the remote. Good luck.

Actually Youtube has the contract for private clients. Businesses still go with directv only. Youtube couldn't handle all those streaming channels at 1 time.

If you want them to answer speak “retention” into the phone when they ask what you need. That was a tip from an XFinity rep. It works for me

There is a service center at 8130 County Rd 44 in Leesburg. Bring your old box there to switch it out and ask your questions. Better then phone support.

There is an Xfinity center at the corner of 441 and Rolling Acres… go in and ask them
 

Go to the xfinity service center at the corner of 441 and Rolling Acres and ask for help.

How did you resolve this?

Personally football doesn’t need a commentator to tell you what’s going on. I wouldn’t care if it came through in Chinese. But I understand where you’re coming from, you pay good money to hear an American channel in English, so if they have to have it in Spanish & if the Spanish want to live in America they should learn English. My personal opinion I would switch to another cable company. I know your not interested in what I have but I get ALL of my favorite football team games every week, college & Pro! Good Luck getting your cable company to let you hear it in English!

1800comcast

While I was on hold with Xfinity tried this and would not work and they kept telling me to try again later.

Finally was connected to a very nice young lady in the Phillipenes (whose English was pretty good) and she reset our TV on their end. No idea if it will work until there is a game on tonight but keeping fingers crossed.

Thanks all for your help.