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  #16  
Old 04-12-2016, 10:01 PM
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wdonze wdonze is offline
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I had the same problem starting 4/10 and resolving today. I watched the address bar in IE closely when trying to connect to TOTV and the first URL to be displayed was: www.youforgottorenewyourhosting.com, then I was directed to some random site. I sent 2 emails to TOTVs gmail account but haven't heard back. Seems like there may have been a mis-communication to CenturyLink.
  #17  
Old 04-12-2016, 10:06 PM
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wdonze wdonze is offline
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There is a virus called a 'redirect virus'. I found it by googling 'browser changing www to ww2'. I checked by PC thoroughly with Norton AV, Norton Power Eraser, and Ccleaner, but found nothing. After I thought about it more I realized a virus would affect many sites you try to reach, not just one.
  #18  
Old 04-12-2016, 10:21 PM
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John_W John_W is online now
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I've had the exact same problem since Saturday, today is the first time I've been on TOTV since then. I believe the problem started on the Centurylink.net homepage when I clicked on an ad that was by adware.

I contacted Centurylink internet help and as soon as I said it was a malware, they wouldn't help. I downloaded malwarebytes.com and ran scans with that and McAfee and nothing worked. I sent an email to the malwarebytes help line and a fellow there named Adam has been sending me emails since Sunday.

We ran some tests and I emailed him some reports. Today he said every looked fine but I needed to reset my Google Chrome browser. Unfortunately that didn't help. I downloaded Mozilla Firefox browser but the redirect showed up on that, and likewise with the Internet Explorer that was on my desktop.

Finally I just reset Google Chrome a couple of more times and it went away. The fellow that was helping me, Adam, was next going to have me uninstall Chrome and then do a whole new installation. I didn't want to do that, so I tried everything and finally I got it to work.

If you do reset your browser and you have Google Chrome make sure you're signed in and have all your bookmarks and stuff sync and they will come back afterwards.
  #19  
Old 04-13-2016, 01:06 AM
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Barefoot Barefoot is offline
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There is a "Contact us" button at the bottom of this page.
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  #20  
Old 04-13-2016, 07:35 AM
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starflyte1 starflyte1 is online now
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I have had the same problem only with TOTV. I have Century Link. Talk about withdrawal!!
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  #21  
Old 04-13-2016, 08:35 AM
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Please allow me to reply to this hack-virus-issue by shouting:

TOTV AND/OR CENTURYLINK OWES ALL THE AFFECTED USERS A DETAILED EXPLANATION AS TO WHAT HAPPENED, WHY (IF KNOWN), AND WHAT TO DO IF THIS RE-OCCURS.

Apparently a large ToTV user base was directly affected, some impacting their PCs with costs to clean or check their equipment. Rather than no communications, it would be professional for either or both suppliers to alert their customer base and clear the air.
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  #22  
Old 04-13-2016, 09:18 AM
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HoosierPa HoosierPa is offline
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Same problem here on our IPhones and desktop with anti virus software. Been happening to us here in Indiana for the past month. We have ATT UVerse here for the desktop. I posted a message here earlier in the week for TOTV Management and they deleted the post.
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  #23  
Old 04-13-2016, 02:18 PM
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I thought I had a virus because of this and took both computers to MMD be cleaned out. :0(
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