Talk of The Villages Florida - American Home shield Horror Story

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Make Sure The Warranty Company is Reliable

We have had Old Republic Home Warranty for 9 years. Very pleased. Our friends have Broward and they have had good luck. Make sure you have a reliable company.

I have a 12 year old home. I use Broward for a repair/replace contract (cheaper than American Home Shield and local). The first year I was here, my hot water tank started leaking. They came out the day after I called and replaced it - zero cost. My AC has died twice (the outside unit) due do a small electrical device in the unit. They came out promptly and replaced - zero cost. I have not had a "major" issue but have been well pleased so far. I write this as I'm hopeful this company will back up "mayor" events.

You are probably considered 'a customer of theirs now' and not covered by the anti-spam laws written. Politicians are great about useless laws.

Please advise how this issue turns out. Thank you.

Quote:

Originally Posted by crholleyjr@gmail.com (Post 2110370)

We have an American Home Shield warranty to Repair or Replace our 20 year old AC in the Villages. We have paid over $2500 in premiums over the past 4 years. During the first week of April our Air Conditioner died. Now, 11 weeks later, AHS has neither Repaired nor Replaced our AC. We were forced to abandon our home because we cannot live there without AC. AHS has given us two choices, continue to wait for a part on indefinite backorder and then pay an additional $1400 for a Repair. Or, they will buy us out of the repair for $450 (after we repair or replace the AC at our expense).

The moral of the story: if you have a Repair or Replace warranty contract, make sure that contract requires the company to do the Repair or Replace within a reasonable time frame.

OK, so your 20 year-old AC died and you have to pay to have it replaced. Why is that a horror story?

That's life. When things wear out, you have to replace them. After you die, don't be surprised if your spouse replaces you.

Quote:

Originally Posted by retiredguy123 (Post 2110372)

I disagree. The moral is to not buy a home warranty in the first place.

Right ! I wonder how many of us have done that ONCE in our lifetime....LOL! AHS has actually been around a long time, it was a LONG time ago when when we fell for that ! After that, we faithfully continued the policy payments to OURSELVES, in a money market account in the days when they actually paid a decent return. Ever since we have been WAY ahead when we needed a new AC, dishwasher, water heater, etc. but then, they don't teach those kinds of things in public school "math" classes anymore, LOL !

Quote:

Originally Posted by CherokeeRose (Post 2110630)

How does one "self insure" for home repairs?

Get a Piggy bank and put in $100 a month and pretend it's for the insurance policy. That is what self-insuring is.