If one bad experience stops you from shopping someplace, you are going to run out of vendors even on line there are problems. I recommend you ask to speak with the manager rather than write about it here. The manager can do something about it and see that the staff gets better training in customer service.

Gold N’ Art. Great store.
Top Notch.

I assume that includes your $400 wedding ring...

About 3 doors down from Belk is Jewelry Design. They have been serving The Villages for 24 years. Everyone who works there is helpful, polite and kind. A wonderful family owned business. They keep accurate records and always stand behind what they sell...they never charge for cleaning and checking the setting even on Jewelry you didn't buy from them!!!!