| Hifred |
11-07-2020 08:33 PM |
We just replaced our bathroom countertops with Cambria Quartz. We went to Stone Rise in Ocala. The Ocala yard has a very good selection of Cambria. There is a problem that we are working to get remediated and Stone Rise is working with us. Our first project with Stone Rise (Ocala) went smoothly. The Cambria Quartz we bought was a remnant and we bought a package that had the quartz an undermount sink and a faucet. Then we decided to do our master bath which has a large counter top that required us to order a whole slab. We ordered the slab, had a layout appointment that went well. The stone was delivered as scheduled. We also ordered from Stone Rise two new undermount sinks and new faucets. All were installed. Stone Rise charges one price that includes the plumber where some other contractors we used required us to use an independent plumber. The problem we had was the Stone Rise plumber was on vacation so they used Tori plumbing and we ended up having a leak in the faucet. I called Stone Rise, there was no answer and we had water leaking so after waiting a day and several calls to Stone Rise I called Michael Scott plumbing. When Michael Scott plumbing was at my home I was able to get through to Stone Rise and talked to the manager James who told me not to have them do any work. I stopped the Michael Scott Plumber and he gave me a bill for $83.00. $65.00 for the visit and $15 for getting out of the truck and coming in to look at the sink. James, the Stone Rise manager, had their plumber come by who said their was a leak in the faucet. The faucet company would not replace the faucet unless they sent a representative to look at the sink. Their representative came out and said it was a plumber error., the plumber had not sealed the line correctly. Again the Stone Rise plumber came out he did some work and within the week we had water all over the cabinet. From what I could see it was the faucet not the plumbing lines. Now Stone Rise has said they will replace the faucet. Hopefully that will happen next week. A faulty faucet is not Stone Rises fault; it is the faucet manufacturer's fault but since we bought the package from Stone Rise they have worked with us to get this resolved. The only thing I feel is not fair is that when the faucet was leaking I did call Stone Rise to get assistance. They did not call me back and with water leaking I called a plumber. Stone Rise does not want to pay for that plumbing bill. They did agree to pay half and I am waiting to receive reimbursement for half of that bill. To me since I called them several times without any response what was I to do? I had leaking and water was coming into my cabinet from the sink. My original install date was October 23rd. As of today I still have leaking and hope that this will be resolved soon. I am glad that I did not buy each service separately because I would have had more problems trying to get the faucet replaced if I did not get support from Stone Rise. I was thinking about redoing my kitchen but at this point have decided against it. Having had these problems and having people in my house to try to fix it has been a headache. The Cambria Quartz is beautiful and the actual quartz layout, cut, and install was done professionally. But all this going back and forth with this leaking and the unexpected plumbing cost is not what I had envisioned.
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