BEWARE Famlily Furnture Galleries, Leesburg, FL

Closed Thread
Thread Tools
  #1  
Old 10-21-2021, 04:16 PM
lesser160@aol.com lesser160@aol.com is offline
Member
Join Date: Mar 2016
Location: Pine Ridge
Posts: 36
Thanks: 1
Thanked 28 Times in 10 Posts
Default BEWARE Famlily Furnture Galleries, Leesburg, FL

In May 2017 we purchased a five piece reclining media set at a cost of $3865 from
Family Furniture Galleries, 8626 US Hwy 441, Leesburg, FL 34788. There were two misrepresentations made by Family Furniture sales staff.
First, we were assured by the sales representative and the sales manager that this manufacturer (El Ran) made the highest quality products. Second, we were sold a 5 year warranty that was represented as covering all perils to the fabric.
After only 3 years, the fabric began to separate, crack and split (photos available). When notifying the warranty company, we were informed that this was normal wear and tear and therefore not covered. I do not believe that almost $4000 of high quality furniture should disintegrate in this fashion in 3 years. Upon contacting the manufacturer, we were again told that only 3 years was the expected life of their product.
We then contacted Family Furniture directly for satisfaction. We were told that they had no responsibly but would give us a discounted price of $400 to re-cover the damaged products. We paid the $400 in advance but the items have never been satisfactorily repaired.
First Family sent out their in-house repair person with pre-made fabric to recover. He did a terrible job leaving seats at different heights and severe wrinkles in the fabric that he stretched improperly. After complaining, Family Furniture agreed to send out out a private repair company. Their 2 repair people told us specifically that the first repair person (from Family Furniture) did a terrible job and that he had destroyed the original replacement fabric by stretching it improperly and that it could not be saved. They stated that new fabric would have to be ordered.
Since then, without any further repair attempt, Family Furniture has stated that the repair is complete and that they have no further obligation.
  #2  
Old 10-21-2021, 04:21 PM
Toymeister's Avatar
Toymeister Toymeister is offline
Platinum member
Join Date: Sep 2016
Posts: 1,680
Thanks: 343
Thanked 2,335 Times in 729 Posts
Default

Another example of extended warranties in action and failing.

Sorry it happened to the OP
  #3  
Old 10-21-2021, 04:29 PM
retiredguy123 retiredguy123 is offline
Sage
Join Date: Feb 2016
Posts: 13,936
Thanks: 2,271
Thanked 13,411 Times in 5,104 Posts
Default

Sorry for your problems. But, I would never buy an extended warranty on anything, especially furniture. That is a ripoff profit maker for all furniture salespeople. I don't think any furniture today is high quality, and $4,000 is not a lot for a 5 piece set of reclining furniture. I understand your issues, but I don't think another furniture store would have handled it any better. My opinion.

Last edited by retiredguy123; 10-21-2021 at 04:43 PM.
  #4  
Old 10-21-2021, 05:45 PM
dewilson58's Avatar
dewilson58 dewilson58 is offline
Sage
Join Date: May 2013
Location: South of 466a, if you don't like me.......I live in Orlando.
Posts: 11,496
Thanks: 834
Thanked 9,686 Times in 3,599 Posts
Default

Quote:
Originally Posted by lesser160@aol.com View Post
First, we were assured by the sales representative and the sales manager that this manufacturer (El Ran) made the highest quality products. .


If you are truly buying the HIGHEST quality, you would know the cost is closer to $40,000.

Their website does not discuss high (forget highest) quality, just value & pricing.

Their focus is competing with Babette's across the street.
__________________
Identifying as Mr. Helpful
  #5  
Old 10-21-2021, 06:18 PM
EdFNJ EdFNJ is offline
Sage
Join Date: Nov 2016
Posts: 4,383
Thanks: 1,375
Thanked 3,094 Times in 1,336 Posts
Default

Interesting because I had a SIMILAR but OPPOSITE experience with FAMILY FURNITURE just 2 months ago. I bought KNOWINGLY INEXPENSIVE (because we couldn't afford "the best" and knew from shopping around that a "motion" sofa and "motion" loveseat set for $3000 was far from "the best") furniture from them when we moved in here in Feb 2017. No matter what a salesman says should always be considered "puffing." The best furniture, the best tires, blah blah blah.

ANYWAY we also took out the useless warranty (knowing nomal wear and tear is never covered by any warranty) because there were LOTS of motors and switches and about 2 months ago the foam & filling on our 3 1/2 year old 2 reclining seats on the sofa collapsed (my wife is 95lbs and I am about 2x that). Called the warranty company and they to refused the repair because the fine print says it isn't covered. Had I spilled coffee on it, or tore it with a knife, or hemorrhaged on it it would have been covered (which was in the back of my mind after they declined).

Called Family Furniture and told them the warranty company wouldn't cover it so they immediately sent out their guy to check it out, they immediately ordered replacement foam & dacron filling and the day after the stuff came in had someone come out and repair it which required removal of the upholstery without a single attempt to ask for any payment (I was more than willing to pay for it and they knew it). The upholstery was "re-applied" perfectly as well.

2 similar experiences with 2 different outcomes. I'd buy from them again in a second. The furniture brand was "Southern Motion". Could it have been a different attitude in the approach to the dealer?
__________________
.
.
Now that I have turned 76 it is VERY WEIRD being the same age as old people.
.
"If one has no sense of humor, one is in trouble."
Betty White (1922-2021) R.I.P.

Last edited by EdFNJ; 10-21-2021 at 06:28 PM.
  #6  
Old 10-21-2021, 06:58 PM
thelegges's Avatar
thelegges thelegges is online now
Soaring Eagle member
Join Date: May 2010
Location: Drayton Plains, MI, Vietnam, Waterford, MI, Pennacamp, Fernandina, Duval, 1 retired in Richmond
Posts: 2,204
Thanks: 12
Thanked 1,587 Times in 566 Posts
Default

1992 we had 2 couches custom made in Canada with Premium leather. Cost $4,000 each. Warranty for free by company as long as we owned the couches. Both couches are still in great condition, except a small squiggly line drawn with sharpie by our young granddaughter.

Every year we had leather conditioned, and one repair to a seam which one could never pick out. I can’t imagine what the cost would be if we had them duplicated today
  #7  
Old 10-21-2021, 08:23 PM
wisbad1 wisbad1 is offline
Veteran member
Join Date: Mar 2013
Posts: 594
Thanks: 3,109
Thanked 535 Times in 193 Posts
Default

Quote:
Originally Posted by retiredguy123 View Post
Sorry for your problems. But, I would never buy an extended warranty on anything, especially furniture. That is a ripoff profit maker for all furniture salespeople. I don't think any furniture today is high quality, and $4,000 is not a lot for a 5 piece set of reclining furniture. I understand your issues, but I don't think another furniture store would have handled it any better. My opinion.
Bought from babettes, never had any problems with fixing anything. If they couldn’t fix it then they replaced it.
  #8  
Old 10-21-2021, 08:38 PM
retiredguy123 retiredguy123 is offline
Sage
Join Date: Feb 2016
Posts: 13,936
Thanks: 2,271
Thanked 13,411 Times in 5,104 Posts
Default

Quote:
Originally Posted by wisbad1 View Post
Bought from babettes, never had any problems with fixing anything. If they couldn’t fix it then they replaced it.
After 3 years? I agree that Babettes has great customer service. But, there aren't many furniture stores who are going to fix fabric failures after 3 years. They are going to claim that it is wear and tear. How can you guarantee a fabric against all perils?
  #9  
Old 10-22-2021, 05:17 AM
bowlingal bowlingal is offline
Veteran member
Join Date: Jan 2015
Posts: 845
Thanks: 2
Thanked 713 Times in 378 Posts
Default

I can't imagine paying $4000 or more for living room couch/recliners. Should have gone to Kent furniture in Belleview
  #10  
Old 10-22-2021, 05:20 AM
LateBoomer LateBoomer is offline
Senior Member
Join Date: Mar 2021
Location: Duval
Posts: 195
Thanks: 24
Thanked 261 Times in 110 Posts
Default

extended warranties are for suckers.

that being said, expensive furniture should last. We had one sofa that didn't really show a lot of age until after 20 years. you got ripped off, yes. the mark-ups in the furniture industry are insane
  #11  
Old 10-22-2021, 05:32 AM
RICH1 RICH1 is offline
Gold member
Join Date: Sep 2011
Location: South
Posts: 1,279
Thanks: 3,255
Thanked 1,296 Times in 557 Posts
Default

was the furniture made in Asia?
Replacement sofa is sitting on a boat... start your chainsaw , cut your old sofa in half and have a new Baraca-lounger delivered....
  #12  
Old 10-22-2021, 06:20 AM
DaleDivine DaleDivine is offline
Platinum member
Join Date: Apr 2014
Posts: 1,679
Thanks: 516
Thanked 876 Times in 532 Posts
Talking

Quote:
Originally Posted by RICH1 View Post
was the furniture made in Asia?
Replacement sofa is sitting on a boat... start your chainsaw , cut your old sofa in half and have a new Baraca-lounger delivered....
  #13  
Old 10-22-2021, 06:44 AM
Goinghiway Goinghiway is offline
Junior Member
Join Date: May 2021
Posts: 25
Thanks: 0
Thanked 10 Times in 7 Posts
Default Family furniture, had just the opposite experience

After three years using, they came and replaced two pieces due to cracking leather… cost $7….
Would definitely use them again
  #14  
Old 10-22-2021, 07:06 AM
harbor470 harbor470 is offline
Junior Member
Join Date: Jan 2020
Posts: 5
Thanks: 0
Thanked 1 Time in 1 Post
Default I would like to know the name brand of your furniture. Same thing happened to us

I would like to know the name brand of the furniture you bough. Same thing happened to us.






Quote:
Originally Posted by lesser160@aol.com View Post
In May 2017 we purchased a five piece reclining media set at a cost of $3865 from
Family Furniture Galleries, 8626 US Hwy 441, Leesburg, FL 34788. There were two misrepresentations made by Family Furniture sales staff.
First, we were assured by the sales representative and the sales manager that this manufacturer (El Ran) made the highest quality products. Second, we were sold a 5 year warranty that was represented as covering all perils to the fabric.
After only 3 years, the fabric began to separate, crack and split (photos available). When notifying the warranty company, we were informed that this was normal wear and tear and therefore not covered. I do not believe that almost $4000 of high quality furniture should disintegrate in this fashion in 3 years. Upon contacting the manufacturer, we were again told that only 3 years was the expected life of their product.
We then contacted Family Furniture directly for satisfaction. We were told that they had no responsibly but would give us a discounted price of $400 to re-cover the damaged products. We paid the $400 in advance but the items have never been satisfactorily repaired.
First Family sent out their in-house repair person with pre-made fabric to recover. He did a terrible job leaving seats at different heights and severe wrinkles in the fabric that he stretched improperly. After complaining, Family Furniture agreed to send out out a private repair company. Their 2 repair people told us specifically that the first repair person (from Family Furniture) did a terrible job and that he had destroyed the original replacement fabric by stretching it improperly and that it could not be saved. They stated that new fabric would have to be ordered.
Since then, without any further repair attempt, Family Furniture has stated that the repair is complete and that they have no further obligation.
  #15  
Old 10-22-2021, 07:26 AM
NotGolfer NotGolfer is offline
Sage
Join Date: Dec 2011
Location: The Villages
Posts: 3,893
Thanks: 2,561
Thanked 958 Times in 389 Posts
Default

Quote:
Originally Posted by lesser160@aol.com View Post
In May 2017 we purchased a five piece reclining media set at a cost of $3865 from
Family Furniture Galleries, 8626 US Hwy 441, Leesburg, FL 34788. There were two misrepresentations made by Family Furniture sales staff.
First, we were assured by the sales representative and the sales manager that this manufacturer (El Ran) made the highest quality products. Second, we were sold a 5 year warranty that was represented as covering all perils to the fabric.
After only 3 years, the fabric began to separate, crack and split (photos available). When notifying the warranty company, we were informed that this was normal wear and tear and therefore not covered. I do not believe that almost $4000 of high quality furniture should disintegrate in this fashion in 3 years. Upon contacting the manufacturer, we were again told that only 3 years was the expected life of their product.
We then contacted Family Furniture directly for satisfaction. We were told that they had no responsibly but would give us a discounted price of $400 to re-cover the damaged products. We paid the $400 in advance but the items have never been satisfactorily repaired.
First Family sent out their in-house repair person with pre-made fabric to recover. He did a terrible job leaving seats at different heights and severe wrinkles in the fabric that he stretched improperly. After complaining, Family Furniture agreed to send out out a private repair company. Their 2 repair people told us specifically that the first repair person (from Family Furniture) did a terrible job and that he had destroyed the original replacement fabric by stretching it improperly and that it could not be saved. They stated that new fabric would have to be ordered.
Since then, without any further repair attempt, Family Furniture has stated that the repair is complete and that they have no further obligation.
I'm sorry you're dealing with this issue BUT that said...you probably shouldn't post your e-mail address publicly on-line.
Closed Thread

Tags
furniture, family, fabric, repair, sales

Thread Tools

You are viewing a new design of the TOTV site. Click here to revert to the old version.

All times are GMT -5. The time now is 03:01 AM.