Originally Posted by Topgun 1776 (Post 2449205)

According to a CFB rep today, the new bank sale isn't official until May of 2026.

But, I've noticed a few things - yes, these are "first world" problems - but, I wonder if this is an indication of what's to come.

I called this morning due to a "dormant letter" that spelled out there has been no activity on my account for almost 365 days (which wasn't true). Because of this, if I didn't have some activity on the account, they would charge me a $10 dormant fee each month until I do.

Yes, I keep a small amount in my CFB account and I've been with them for 5 years. But, I've never received a dormant notice and I've gone several years now without such a notice.

I've never had to speak to a machine and always been able to speak to a person each time I've called about anything before. Today, I was sent to an automated response that said I was "# 7 in the cue." I elected a call back, but never got it. I had to call them over an hour later and finally spoke to the rep. He told me he would document my account as contacted and there would be no charge - this time. I informed him if I ever did receive a dormant fee of $10, I would take my small balance elsewhere just for principal. I'm sure that didn't scare him.

Has anyone else experienced this type of notice before or the change in customer service since their announcement to sell?

Originally Posted by srswans (Post 2449300)

Yes, Citizens sent me a similar letter two years ago. They said that I needed to make an in-person transaction once a year or they’d charge me. Annoying since I make online transactions every month or so which don’t count. Gotta visit a branch or ATM once a year at Citizens.

Originally Posted by TomPerry (Post 2449342)

OP, I don’t understand why you have “small amount” in CFB! Is it just in case! That required the bank to incur administrative expense to comply with state dormant account laws. The small fee is there way of dealing with small PITA accounts. Perhaps these PITAs is why “The Villages” are selling the bank.

Originally Posted by CoachKandSportsguy (Post 2449210)

yes, MA has a dormant account process where after two years of no activity, the money is sent to the state automatically and the account is closed. My deceased parents have $6 at the state and will be there forevah. .

Originally Posted by Topgun 1776 (Post 2449205)

According to a CFB rep today, the new bank sale isn't official until May of 2026.

But, I've noticed a few things - yes, these are "first world" problems - but, I wonder if this is an indication of what's to come.

I called this morning due to a "dormant letter" that spelled out there has been no activity on my account for almost 365 days (which wasn't true). Because of this, if I didn't have some activity on the account, they would charge me a $10 dormant fee each month until I do.

Yes, I keep a small amount in my CFB account and I've been with them for 5 years. But, I've never received a dormant notice and I've gone several years now without such a notice.

I've never had to speak to a machine and always been able to speak to a person each time I've called about anything before. Today, I was sent to an automated response that said I was "# 7 in the cue." I elected a call back, but never got it. I had to call them over an hour later and finally spoke to the rep. He told me he would document my account as contacted and there would be no charge - this time. I informed him if I ever did receive a dormant fee of $10, I would take my small balance elsewhere just for principal. I'm sure that didn't scare him.

Has anyone else experienced this type of notice before or the change in customer service since their announcement to sell?

Originally Posted by Rainger99 (Post 2449249)

You can claim the funds.

Originally Posted by Topgun 1776 (Post 2449205)

According to a CFB rep today, the new bank sale isn't official until May of 2026.

But, I've noticed a few things - yes, these are "first world" problems - but, I wonder if this is an indication of what's to come.

I called this morning due to a "dormant letter" that spelled out there has been no activity on my account for almost 365 days (which wasn't true). Because of this, if I didn't have some activity on the account, they would charge me a $10 dormant fee each month until I do.

Yes, I keep a small amount in my CFB account and I've been with them for 5 years. But, I've never received a dormant notice and I've gone several years now without such a notice.

I've never had to speak to a machine and always been able to speak to a person each time I've called about anything before. Today, I was sent to an automated response that said I was "# 7 in the cue." I elected a call back, but never got it. I had to call them over an hour later and finally spoke to the rep. He told me he would document my account as contacted and there would be no charge - this time. I informed him if I ever did receive a dormant fee of $10, I would take my small balance elsewhere just for principal. I'm sure that didn't scare him.

Has anyone else experienced this type of notice before or the change in customer service since their announcement to sell?

Originally Posted by TomPerry (Post 2449342)

OP, I don’t understand why you have “small amount” in CFB! Is it just in case! That required the bank to incur administrative expense to comply with state dormant account laws. The small fee is there way of dealing with small PITA accounts. Perhaps these PITAs is why “The Villages” are selling the bank.

Originally Posted by Topgun 1776 (Post 2449205)

According to a CFB rep today, the new bank sale isn't official until May of 2026.

But, I've noticed a few things - yes, these are "first world" problems - but, I wonder if this is an indication of what's to come.

I called this morning due to a "dormant letter" that spelled out there has been no activity on my account for almost 365 days (which wasn't true). Because of this, if I didn't have some activity on the account, they would charge me a $10 dormant fee each month until I do.

Yes, I keep a small amount in my CFB account and I've been with them for 5 years. But, I've never received a dormant notice and I've gone several years now without such a notice.

I've never had to speak to a machine and always been able to speak to a person each time I've called about anything before. Today, I was sent to an automated response that said I was "# 7 in the cue." I elected a call back, but never got it. I had to call them over an hour later and finally spoke to the rep. He told me he would document my account as contacted and there would be no charge - this time. I informed him if I ever did receive a dormant fee of $10, I would take my small balance elsewhere just for principal. I'm sure that didn't scare him.

Has anyone else experienced this type of notice before or the change in customer service since their announcement to sell?