so now to get Comcast to renegotiate you have to box up all the equipment and go to an office to prove you really mean it?....apparently they got wise to just threats to leave on the phone....

I had Comcast and changed to Century Link. I could never get in touch with them and the service was just not that great. I love Century Link, if I do have a problem getting in touch with them are simple. I have not had any problems with them. Just a few questions about my service. :BigApplause:

Comcast is the worst customer service in the world. I have never dealt with a worse service provider. A recent lighting storm took out cable modems at three homes, also the OOMA boxes, and a wireless modem. All of which were plugged into surge protectors. I had the new OOMA boxes shipped from California faster than I was even able to get an appointment with Comcast. Two of the modems I just took to their office in Summerfield and got replaced, but had a very long wait in line.

I am in the process of changing internet to an AT&T hotspot and TV to Direct TV. Has to be an improvement over Comcast. I get so frustrated every time I have to deal with them. And the cost just keeps going up and up. I hope they somehow fail as a business.

After 6 years of COMCAST FRUSTRATION, we switched to DTV who have great customer service and truthfully we have made very few calls to them. No real problems with the service. Please let me know about ATT hotspot so we can ditch Comcast WIFI.

Every county in Florida has Cable Franchising Authority. These parties are the ones to complain to. The Local communities are NOT in charge of what cable/utility company provides what service. These are in place to ensure fair
distribution of utilities, and should be the parties addressed for any "Monopoly" concerns.

Why !!!!!
 

I have read all the things that posters recommend to work with Comcast. But why deal with such a substandard Co.
I had similar problems when we first moved here in 08. After several phone calls and two visits to the store just to get service with no results. I said to myself "self this is stupid".

Called Direct TV, and Embarg now Century Link and never looked back. Direct has great customer service and Century link is OK not great just OK.

Newer neighborhoods have Brighthouse. They sound better too.

I'm waiting for the inevitable price increase, then will make a move

Agree
 

I have had some miserable experiences with Comcast and know that in the future I will have to change. I went to a Company who advertised they were Direct TV and when I got there, (just off 441) I found they were representing a number of Companies and were not only Direct TV. When I went to the Internet it was clear they (Direct TV) want you to just sign up on the Internet and no one was available to describe details of their offers. I will continue to find a provider that will actually tell you what you get, the process of converting from Comcast to their product. etc.etc. My concern with the one representing a
number of Companies was when we bought and installed our home security system by mistake I first made contact with a Sub Contractor of the Company and there were a few problems using them vs the actual Corp people. :shrug:

A big THANK YOU to posters Red Tail and CFrance for the suggestion of using Comcast's Chat. Nearly two weeks ago, along with some neighbors, we lost our Comcast and internet (probably due to a significant storm). The next day we left on a trip. Returned home to find TV back but still no internet.

Took the laptop to our local Rec Center (to use their internet since we had none) to try Chat. The posters named were spot on. When I logged in, I was #29 in queue but within 5 minutes I was at the top of the list and connected.

Eventually my Chat contact resent a signal to the modem which solved the problem.

I'll definitely use Chat again. The trip to the Rec Center was less frustrating and took up a lot less time than the hold time I would have spent on the phone.

I love it when a plan works!

it is no secret they pay a franchise fee to be able to provide the service here it's public record when the contract comes up for review you can go for your local board and express your displeasure it will NOT make any difference