Talk of The Villages Florida
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Talk of The Villages Florida (https://www.talkofthevillages.com/forums/)
-   The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)
-   -   Comcast Charges (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/comcast-charges-69377/)

glgene 02-05-2013 09:38 PM
Quote:
Originally Posted by Steve & Deanna (Post 620711)
I always have to make a deal with Comcast whether it's in TV or in VT. Never fails. It's a pain twice a year but we save money. I also found out that Brighthouse (top rated by Consumer Reports) are in sections of TV. We've had friends in Melbourne that think they're the greatest.
Steve & Deanna
Sure would like to hear comments (pro/con) about Brighthouse for cable TV in The Villages. Will be moving to Sanibel soon.

Gene & Kathy

rp001 02-05-2013 09:52 PM
they are ridiculous
 
Quote:
Originally Posted by Villageshooter (Post 620801)
Most of these people from Comcast are minimum-wage jobs and could care less about customer Satisfaction they are cursed yelled at by customers they have no impact upon the rules If you treat them with kindness and caring attitude that you should every person They will bend over backwards to make your bill reduced as they see it as a way of getting back at their employer. If you don't get what you were hoping to get , be nice and hang up and call back again you will finally find somebody that will give you what you want If you say you're thinking about getting a dish they will refer you to another department they will try to get you to retain your subscription that is another good leverage . The most important thing is to be nice to them.. If you are harassing customer ,they can put it in your file. Then when you call you will automatically get instant NO! The real advice is " just be nice"
I always had comcast bundled service, in two states for many years. When I moved here two yrs ago I used them again. About 1 yr into it I decided I didn't need a landline and decided to go purely cell..I called Comcast and asked to be "unbundled". They said fine and that my bill would go up. I don't remember the exact amount but it seemed to be around 40 bucks more, (for less service). I promptly disconnected every one of their services and went satellite, Dish, and it is by far one of the best decisions I've ever made here..There is a reason the are rated one of the the worst large companies in the US in customer service. I am not going to pander to any one of their employees to get fair service nor am I ever going to "shop around" looking for a "nice" employee willing to do their job. Darwinism will prevail eventually and they (Comcast) will disappear.

Mikeod 02-06-2013 09:50 AM
I called today about the charge for the DTAs. The rep I spoke with was polite and obviously reading from a script. They are now saying the charge is new "for our area". There was supposed to be a notice in the November bill. However, if you signed up for billing by email, you didn't get the notice. "Sorry". Their website now shows that the DTAs are free if you had them prior to July 2012 with an asterisk that leads to a statement that pricing may differ in some areas.

All I got was a 3 month credit for the charges and an offer to be transferred to the retention people. No thanks, been there, done that.

JoeC1947 02-06-2013 09:56 AM
I took a shot at Comcast yesterday.

My bill went from $152 to $197 so I called to find out why and was told that my 2 year "discount" had expired. I remember a 1 year rate increase when I subscribed but not a 2 year increase. Anyway, after threatening to drop them the manager gave me another deal for 2 years for $141 plus tax. After 2 years I'll have to pay more again but I'll deal with that then. I got no where when I argued the adapter charge.

gomoho 02-06-2013 08:09 PM
It might help if you have success with Comcast to reference the person you spoke with so the rest of us could also be successful. Tried the "i'm going to switch to sattelite" recently and basically was told "sorry to hear that". You definitely need to get to the right person, but sometimes that is easier said than done. So please share name with the rest of us. Thanks.

golf2140 02-06-2013 09:28 PM
Quote:
Originally Posted by JoeC1947 (Post 621541)
I took a shot at Comcast yesterday.

My bill went from $152 to $197 so I called to find out why and was told that my 2 year "discount" had expired. I remember a 1 year rate increase when I subscribed but not a 2 year increase. Anyway, after threatening to drop them the manager gave me another deal for 2 years for $141 plus tax. After 2 years I'll have to pay more again but I'll deal with that then. I got no where when I argued the adapter charge.
My bill went up $30.00, could not get a real person. Their message states they are avaialable 24 / 7. Guess what, the billing department only works during business hours. How the H do you speak to a person. I will be getting a new service!

JoeC1947 02-06-2013 09:47 PM
Quote:
Originally Posted by golf2140 (Post 621853)
My bill went up $30.00, could not get a real person. Their message states they are avaialable 24 / 7. Guess what, the billing department only works during business hours. How the H do you speak to a person. I will be getting a new service!
All I can tell you is that her name was Mary. I called the number on my bill and asked to speak to a manager because I was getting nowhere with the customer service rep. Remember, they are holding all of the cards so be polite and tactful. I simply explained that I need my bill to be more in line with my budget of I would be forced to either reduce my service or switch providers.

jimlocke 02-07-2013 11:21 PM
I just moved in to Fernandina area and selected Brighthouse. They had the teaser rate of $107 with phone, internet, television and free premiums for 3 months. By the time I got what I wanted, two televisions, sports package, and high speed internet the bill was over $150. Then I learned phone would be additional $12. Before I got my first bill the price went up so now my service... two weeks after moving in... is $190.

I'll be disconnecting Brighthouse even though it's the fastest internet I've ever experieneced; and connecting Direct or Dish for television and another internet service.

jimlocke 02-07-2013 11:24 PM
Brighthouse has a 60Mbps internet, but it's pricey. I think stand alone it's $80+ a month.

rmcpklinefelter 02-08-2013 07:16 AM
...I HATE Comcast...long story short, it used entrapment to attempt to fine my son $1000...didn't work...I HATE Comcast.

getdul981 02-08-2013 07:33 AM
Quote:
Originally Posted by rmcpklinefelter (Post 622631)
...I HATE Comcast...long story short, it used entrapment to attempt to fine my son $1000...didn't work...I HATE Comcast.
You need to be a little more direct and not sugar coat things. Just what exactly are you trying to say? :icon_wink::icon_wink:

rayschic 02-12-2013 11:41 AM
Quote:
Originally Posted by under55 (Post 619711)
Noticed on my Comcast bill that they stated charging $1.99 for each free DTA adapter. I called the billing department and referenced their own web site which said:

such charges are not applicable for digital adapter service outlets existing on accounts prior to July 1,2012).

The web site is https://digitalnow.comcast.com/About...al_Update.aspx

They took the charges off my bill.

Just called Comcast, (a totally frustrating experience)
Here's what their website now states:

such charges are not applicable for digital adapter service outlets existing on accounts prior to July 1, 2012). Certain markets may have alternative pricing

Of course, we are in their "certain markets" area.
They said as a courtesy, they would remove this month's charge, but it would be on all future bills and will not be removed.

buggyone 02-12-2013 02:00 PM
Quote:
Originally Posted by under55 (Post 619711)
Noticed on my Comcast bill that they stated charging $1.99 for each free DTA adapter. I called the billing department and referenced their own web site which said:

such charges are not applicable for digital adapter service outlets existing on accounts prior to July 1,2012).

The web site is https://digitalnow.comcast.com/About...al_Update.aspx

They took the charges off my bill.
Thanks very much for the tip. I called Comcast, spoke with a very discourteous rep who refused any help. I then called back, spoke with a very helpful rep who apologized for the first one's lack of service. She spoke with a supervisor, said the charges will no longer appear on my bill, gave me a credit for the $3.95 I had already paid, AND gave me a $20 credit as a gesture for the bad service I had experienced.

Skip 02-20-2013 04:08 PM
Quote:
Originally Posted by JoeC1947 (Post 621541)
I took a shot at Comcast yesterday.

My bill went from $152 to $197 so I called to find out why and was told that my 2 year "discount" had expired. I remember a 1 year rate increase when I subscribed but not a 2 year increase. Anyway, after threatening to drop them the manager gave me another deal for 2 years for $141 plus tax. After 2 years I'll have to pay more again but I'll deal with that then. I got no where when I argued the adapter charge.
I got my two DTAs taken off my bill because I'm a long time customer. Seems they want to sneak this into the bill. If you don't see it, you keep paying it.

Don't matter who you talk to - all these calls are "call-distributed". First I talked to someone in Ft. Myers, then it was someone in Mississippi. It's where ever the call is routed (seldom locally).

A friend of mine had his bill go up 3 times in one year (no change of service) - an increase of 49%. He's now on Direct TV and they keep calling him begging him to come back with those teaser rates you see on TV.

Skip

justjim 02-20-2013 05:23 PM
It's almost as if Comcast is on the road to self destruct. However, you can get some "horror" stories from those who have "other service providers of Internet, phone and television service as well. It's an industry almost as necessary as other household utilities. When deregulated, competition was suppose to make costs to consumers less. Anybody paying less? Yes, you can get a "deal" for a few months then your monthly rates go through the roof. So, you go through the hassle of changing service providers only to find the details are in the very very fine print. "These capitalists generally act harmoniously and in concert , to fleece the people.". Abraham Lincoln


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