[paulat585]

I have their "Flex" plan for streaming. Yesterday they had a 6 hour either outage of upgrade. Now I can't stream and my devices are not recognizing some of my apps that I need for work (yikes). Any suggestions? I've rebooted numerous times. Have a new Netgear router/modem. Everything worked fine until yesterday.

[yarnspinner]

The same situation with Directv. As of before midnight last night -- say about 9-10 pm -- the black screen of death appeared telling me that the receiver could not communicate with the satellite.
I tried all the ways to contact Directv and nothing worked. Could not get through. I know Comcast and Directv are different -- cable vs satellite -- but it seems odd that they went out within hours of each other.
I am beginning to wonder if the satellite itself is damaged.
My CenturyLink (cable internet) still works. Thank goodness for Roku.

[charlieo1126@gmail.com]

I was watching direct tv at that time no problem

[vintageogauge]

Have you called them? Sometimes they can fix the problem remotely.

[Ben Franklin]

Same thing happened to me, but after playing with a few things, they started working again, 3 hours AFTER the 6 hour outage.

[paulat585]

Originally Posted by vintageogauge

Have you called them? Sometimes they can fix the problem remotely.

When I called I got Comcast recording. They sent me a text with an article about how to use Comcast. Not LOL.

[yarnspinner]

My Directv is still out, and there NO WAY to contact them. I tried the online problem resolution, the chat feature on the website ( not functioning), I called on the phone and got into a loop on the automated phone system.

Thank God for Roku.

[EdFNJ]

Originally Posted by yarnspinner

My Directv is still out, and there NO WAY to contact them. I tried the online problem resolution, the chat feature on the website ( not functioning), I called on the phone and got into a loop on the automated phone system.

Thank God for Roku.

Check your satellite transponder strengths. Should maybe still be under "settings , satellite, check satellite signal". Most should all be in the 90's with a couple 0's for local spotbeams. Been 6 years (whoops, edit, make that 10 years! Time flies!)since I was a tech trainer for DirecTV MDU Division so not sure where the sat test is any longer.

What message # are you getting on your TV screen? If all you have is a black screen and see nothing (or snow) when rebooting you are likely on the wrong input assuming your receiver is powered up. If all sigs are ZERO you have a dish (or cut cable) issue.

DirecTV Outage in The Villages, Florida: Current Problems and Outages • Is The Service Down? No problems detected at DirecTV

[Mrprez]

Good luck calling Comcast. Although, Last time I tried to call, I hit zero a bunch of times and that seemed to get me through to a live person. They were of no help of course...

[rjm1cc]

Try unplugging your modem for about 5 minutes. The idea is to force Comcast to reset your connection when the modem comes back on line. This is different from rebottling your router.

[vintageogauge]

Originally Posted by Mrprez

Good luck calling Comcast. Although, Last time I tried to call, I hit zero a bunch of times and that seemed to get me through to a live person. They were of no help of course...

I've never had to wait nor have I ever had a problem with their customer service. So much better than Spectrum.

[JoMar]

I love Spectrum

[Mrprez]

Originally Posted by vintageogauge

I've never had to wait nor have I ever had a problem with their customer service. So much better than Spectrum.

Lucky you. I always get the automated answering system. Impossible to get out of that.

[EdFNJ]

Originally Posted by rjm1cc

Try unplugging your modem for about 5 minutes. The idea is to force Comcast to reset your connection when the modem comes back on line. This is different from rebottling your router.

Do they come in bottles now? Kinda like a "ship in a bottle"?

[charlieo1126@gmail.com]

Edfnj gave a good answer about direct tv and myself and close friend have had no problem and we are in different villages good luck